activities · 8
what they do
direct service · 8
- Customer Service and Payment Processing Water Utility Bill Payment ProcessingProvides customer service assistance for billing and water usage inquiries through lobby services and a phone line, operating Monday through Friday. The organization offers multiple free payment options, including in-person, drop box, online bill payment through its website and Xpress Bill Pay, and automatic payment setup.
- Customer Service and Payment Processing Water Utility Bill Payment ProcessingOffers multiple free payment options for customers, including online bill payment, automatic payment setup, in-person payments, and a drop box. The organization also provides customer service assistance for billing and water usage inquiries through lobby services and a phone line during specified hours, and charges various fees for services like security deposits, establishment, and late payments.
- Customer Service and Support Water Utility Bill Payment ProcessingProvides customer service assistance for billing and water usage inquiries through lobby services and a dedicated phone line, operating Monday through Friday during specified hours. The organization also provides ongoing updates to customers about water service matters.
- Drinking Water Provision Water Quality Reporting & ComplianceProvides safe, clean drinking water to residents and produces an annual drinking water quality report detailing the source and contents of the water supply.
- Drinking Water Provision Water Quality Reporting & ComplianceProvides safe, clean drinking water to residents and customers, including producing an annual drinking water quality report detailing the source and contents of the water supply.
- Water Metering and Billing Water Meter Monitoring & BillingReads water meters and bills customers monthly, charging tiered rates for water usage and various fees including security deposits, establishment fees, and late fees. The organization also adjusts customer water bills if a meter reading error is confirmed after a re-read and provides meter data logs upon request for a fee.
- Water Metering and Billing Water Utility Bill Payment ProcessingReads water meters and bills customers monthly, offering various payment options including online, automatic, in-person, and drop box payments. The organization also adjusts bills for confirmed meter reading errors and provides meter data logs upon request.
- Water Metering and Billing Water Meter Monitoring & BillingReads water meters and bills customers monthly, charging tiered rates for water usage and a monthly minimum residential service rate. The organization also adjusts customer water bills if a meter reading error is confirmed and provides meter data logs upon request for a fee.
strategies · 17
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Accessible Customer Service in-person customer serviceThe organization provides customer support through multiple channels, including in-person availability during office hours, telephone, email, and printed forms, to ensure residents can easily access assistance and information.
- Accessible Customer Service in-person customer serviceThe organization prioritizes customer support through in-person and telephone availability during regular business hours, ensuring residents can easily access assistance and information.
- Consumer Transparency consumer_transparencyThe organization provides annual reports to consumers detailing the source and composition of their water, aiming to maintain transparency in its service delivery.
- Consumer Transparency consumer_transparencyThe organization provides annual transparency to consumers regarding the source and composition of their water as part of its service delivery, aiming to keep customers informed about their water supply.
- Consumer Transparency consumer_transparencyThe organization provides annual transparency to consumers regarding the source and composition of their water, aiming to inform and build trust with its service users.
- Customer Communication customer_communicationThe organization operates as a local water utility provider with a focus on maintaining clear and consistent communication with customers regarding their water service.
- Customer Education on Water Usage water_managementThe organization assists customers in understanding their water meter readings and identifying potential issues like leaks or billing discrepancies, and educates them on typical water consumption patterns, noting that most water is used for outdoor purposes.
- Groundwater Sourcing groundwater_sourcingThe organization sources its water from wells located in the Sacramento Valley basin, indicating a reliance on local groundwater resources for water supply.
- Groundwater Sourcing groundwater_sourcingThe organization sources its water from wells located in the Sacramento Valley basin, indicating a reliance on local groundwater resources for its supply.
- Groundwater Sourcing groundwater_sourcingThe organization sources its water from wells located in the Sacramento Valley basin, indicating a reliance on local groundwater resources.
- Leak Detection and Isolation leak detection via meter monitoringThe organization utilizes a two-step process for leak management: first, by checking meter activity with all water sources shut off to detect potential leaks, and second, by isolating sections of the water system to pinpoint the exact source of the leak.
- Leak Detection and Isolation leak detection via meter monitoringThe organization employs a two-pronged approach to leak management: first, by checking meter activity with all water sources shut off to detect leaks, and second, by systematically shutting off water to different sections to isolate the source of the leak.
- Leak Detection and Isolation leak detection via meter monitoringThe organization utilizes meter activity checks with all water sources shut off to detect potential leaks and employs a system of isolating different sections of the water supply to pinpoint the source of leaks.
- Proactive Billing Management proactive billing managementThe organization recommends customers schedule auto payments before the due date to prevent late payments, acknowledging and addressing potential issues arising from variable billing cycles.
- Proactive Billing Management proactive billing managementThe organization advises customers to schedule auto payments before the due date to prevent late payments, acknowledging variable billing cycles and promoting proactive financial management for its users.
- Tiered Billing Cycle System tiered billing cycle systemThe organization employs a three-cycle monthly billing system, organized by the first digit of the account number, to manage and stagger customer billing and due dates efficiently.
- Tiered Billing Cycle System tiered billing cycle systemThe organization utilizes a three-cycle monthly billing system, organized by the first digit of the account number, to manage and standardize customer billing and due dates.
named programs · 3
what they call their work
Online Bill Payment
Allows customers to pay their water bills online through a partnership with Xpress Bill Pay, offering options for credit card, debit card, or electronic funds transfer.
Water Quality Reporting
Publishes annual Drinking Water Quality Reports (Consumer Confidence Reports) detailing the source and quality of the water provided.
Water Service Provision
Provides safe, clean drinking water to residential customers in a defined service area of Golden Valley, AZ.
relationships · 3
who they work with
- Xpress Bill Pay Partner — Contracted service provider for online and phone bill payments and auto pay processing.
- Xpress Bill Pay Partner — Partner service through which online bill payments are processed.
- Xpress Bill Pay Partner — Partnered with to provide an online bill payment system for customers.