activities · 15
what they do
direct service · 13
- Bill Payment Processing Water Utility Bill Payment ProcessingProvides multiple options for customers to pay their water bills, including online via Xpress Bill Pay (with auto-pay options), mail, phone, and in-person payments at their office.
- Bill Payment Processing Water Utility Bill Payment ProcessingOffers multiple options for customers to pay their water bills, including online via Xpress Bill Pay (with auto-pay), mail, phone, and in-person payments at their office.
- Bill Payment Services Water Utility Bill Payment ProcessingProvides multiple options for customers to pay their water bills, including online via Xpress Bill Pay (with auto-pay options), mail, phone, and in-person payments at its office.
- Water Conservation Device Distribution Free Water-Saving Fixture DistributionOffers free toilet flappers, faucet aerators, and low-flow shower heads to customers to help repair leaks, reduce water costs, and promote water conservation.
- Water Conservation Education Free Water-Saving Fixture DistributionProvides water conservation materials and devices such as toilet flappers, faucet aerators, and low-flow shower heads to customers in their lobby.
- Water Conservation Program Free Water-Saving Fixture DistributionOffers free toilet flappers, faucet aerators, low flow shower heads, and reading materials on water conservation to customers to help repair leaks and reduce water usage.
- Water Distribution and Service Community Water Supply OperationsPumps water from the Avra Valley aquifer using deep wells, distributes it to five reservoirs, and provides water service to over 2,600 residential, commercial, and government accounts. This includes new installations, transfers, and setup for pre-existing connections.
- Water Distribution and Service Community Water Supply OperationsPumps water from the Avra Valley aquifer using deep wells, distributes it to five reservoirs, and provides water service connections for over 2,600 residential, commercial, and government accounts. This includes new installations, transfers, and setup for pre-existing connections.
- Water Distribution and Service Community Water Supply OperationsPumps water from the Avra Valley aquifer using deep wells, distributes it to five reservoirs, and provides water service to over 2,600 residential, commercial, and government connections.
- Water Meter Reading and Leak Detection Water Meter Monitoring & BillingReads water meters twice a month to detect high usage and proactively notify customers of possible leaks, supporting water conservation efforts.
- Water Meter Reading and Leak Detection Water Meter Monitoring & BillingReads water meters twice a month to detect high usage and notifies customers of possible leaks to help conserve water and reduce costs.
- Water Meter Reading and Leak Detection Water Meter Monitoring & BillingReads water meters twice a month to detect high usage and notify customers of possible leaks, and offers free toilet flappers to help customers repair leaks and reduce water costs.
- Water Service Installation and TransferProvides new water service installations for properties without prior connections, sets up service for properties with existing connections, and facilitates the transfer of water service between properties.
capacity building · 2
- Board and Member Meetings Member Meetings and ConventionsHolds monthly board meetings, with some conducted via Zoom, and hosts an annual meeting in November for director elections and member business.
- Board and Member Meetings Member Meetings and ConventionsHolds monthly board meetings, with some conducted virtually, and hosts an annual meeting for director elections and member business.
strategies · 11
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Drought Preparedness and Response Planning drought-response-planningThe organization follows established regional drought preparedness and response plans to guide its water conservation and drought response efforts, ensuring a structured approach to managing water resources during periods of scarcity.
- Drought preparedness and water conservation drought-response-planningThe organization follows the Pima County Drought Preparedness and Response Plan and implements voluntary water conservation measures during water alerts. It also educates customers and the community on water conservation techniques and source water protection to ensure responsible usage and safeguard water quality.
- Drought preparedness and water conservation drought-response-planningThe organization follows the Pima County Drought Preparedness and Response Plan and implements voluntary water conservation measures during water alerts. They also educate customers and the community on water conservation techniques and source water protection to ensure sustainable water supply.
- Ensuring water quality and transparency transparencyThe organization ensures water quality through Source Water Assessments and informs customers about water sources, sampling results, and any issues via Annual Water Quality Reports, promoting transparency and compliance with regulations.
- Ensuring water service continuity and expansion existing_infrastructure_utilizationThe organization provides continuous water service by utilizing existing infrastructure and extends service to new locations through new connections. It also aims to enable the portability of water service access across properties to support resident transitions.
- Member-Governed Cooperative Model member-governed cooperative modelThe organization operates under a member-governed cooperative model, where a board of co-op member directors provides strategic direction and financial oversight, ensuring that decisions are made in the best interest of its members and are guided by a commitment to the co-op's mission rather than solely technical expertise.
- Member-governed cooperative model member-governed cooperative modelThe organization is governed by a board of co-op member directors who provide strategic direction and financial oversight, emphasizing long-term planning, policy development, and collective decision-making. Board members are selected based on their commitment to the co-op's mission.
- Source Water Protection and Community Education source_water_protectionThe organization actively protects its water sources through assessments for pollutants and educates the community on practices that prevent contamination, such as proper disposal of chemicals and responsible waste management, to ensure the safety and quality of its water supply.
- Strategic Water Service Provision service_expansionThe organization strategically provides water service by utilizing existing infrastructure for continuity, expanding service to new locations where needed, and ensuring the portability of water service access to support resident transitions.
- Transparent water quality and source protection transparencyThe organization ensures transparency by providing annual water quality reports to customers and conducts Source Water Assessments in collaboration with state scientists to protect water sources from contamination.
- Voluntary Water Conservation and Education voluntary-conservationThe organization implements voluntary water conservation measures and actively educates customers and the community on responsible water usage, providing information and resources to promote awareness, reduce household consumption, and encourage cost savings.
named programs · 2
what they call their work
Annual Water Quality Report (Consumer Confidence Report)
Provides detailed information about water sources, testing results, and any issues or violations to customers as required by the Safe Drinking Water Act.
Water Conservation Program
Educates customers on water-saving tips, helps them understand their water footprint, and provides resources for detecting and fixing leaks to encourage responsible water usage.
relationships · 10
who they work with
- Arizona Corporation Commission Government — Regulatory body that approved the water tariff rates.
- Arizona Department of Environmental Quality (ADEQ) Government — Collaborates with state scientists at ADEQ to examine water at its source for pollutants and conduct Source Water Assessments.
- Arizona Department of Water Resources Partner — Provides a link to the Arizona Department of Water Resources Residential Home Page as a water conservation resource.
- Centers for Disease Control (CDC) Government — References CDC guidelines for appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants.
- EPA Government — Follows EPA regulations for limiting contaminants in water and provides information based on EPA guidelines.
- Pima County Government — Follows the Pima County Drought Preparedness and Response Plan and enforces water waste provisions under Pima County General Ordinances.
- Water Conservation Alliance of Southern Arizona Partner — Provides a link to the Water Conservation Alliance of Southern Arizona as a water conservation resource.
- Xpress Bill Pay Partner — Partnered with Xpress Bill Pay, a provider for online bill payment systems, to offer online bill payment services to its customers.
- Xpress Bill Pay Partner — Partnered with to handle online bill payment.
- Xpress Bill Pay Partner — Utilizes Xpress Bill Pay for online and auto-pay bill payment services.