activities · 12
what they do
direct service · 12
- Annual Water Quality Reporting Water Quality Reporting & ComplianceDistributes an annual water quality report to its members detailing the quality and content of the water.
- Customer Account Management Mobile & Digital Banking ServicesEnables customers to manage their accounts online, including viewing past statements, updating contact information, and changing communication preferences for paperless billing.
- Online Payment Processing Water Utility Bill Payment ProcessingOffers online payment processing for water bills using credit or debit cards, enabling customers to manage their payments conveniently.
- Payment Options and Management Water Utility Bill Payment ProcessingProvides various payment options including in-person, mail, and automated phone payments, as well as tools for customers to manage their payment methods online.
- Service Line Material Inspection Water Quality Reporting & ComplianceConducting a system-wide water service line material inspection project since 2022 to comply with federal lead reduction regulations, actively identifying service line materials throughout its water system.
- Water Bill Payment Processing Water Utility Bill Payment ProcessingOffers multiple methods for customers to pay water bills, including online, automated phone system, mail, and in-person options, accepting credit/debit cards, checks, and money orders. Also provides auto-pay and online payment management tools.
- Water Quality Reporting Water Quality Reporting & ComplianceDistributes an annual water quality report to its members detailing the quality and content of the water, promoting transparency and public health.
- Water Reconnection ServicesProvides water reconnection services for customers whose water has been shut off due to non-payment, helping to restore access to water services.
- Water Reconnection ServicesProvides water reconnection services for customers whose water has been shut off due to non-payment.
- Water Service Line Material Inspection Water Quality Reporting & ComplianceConducts a system-wide water service line material inspection project since 2022 to comply with federal lead reduction regulations, actively identifying materials and working with customers to identify remaining unknown lines, with no lead service lines found to date.
- Water Service Provision Community Water Supply OperationsProvides water service to over 3,660 households and businesses in a 44 square mile area northeast of Flagstaff, Arizona, ensuring access to essential water resources.
- Water Service Provision Community Water Supply OperationsProvides water service to over 3,660 households and businesses in a 44 square mile area northeast of Flagstaff, Arizona, drawing water from the Coconino Aquifer via seven wells.
strategies · 12
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Community-engaged lead service line inventory and replacement lead_and_copper_rule_compliance_and_engagementThe organization actively involves customers in identifying and verifying water service line materials through self-inspection surveys, in compliance with EPA regulations, and seeks funding to assist with the replacement of lead and galvanized lines to reduce lead exposure.
- Customer Engagement in Service Line Verification customer-engaged_material_verificationBy engaging customers in self-inspection of service line materials, we enhance data verification and promote community involvement in water safety.
- Customer engagement in service line material verification customer_engaged_data_collectionThe organization involves customers in the process of identifying service line materials through self-inspection surveys, leveraging their participation to gather accurate data and support compliance efforts.
- Customer-centric payment accessibility customer-accessible_payment_systemThe organization provides diverse and accessible payment methods, including online, automated phone, and in-person options, to accommodate customer needs and streamline payment processing.
- Customer-centric payment accessibility customer_payment_accessibilityThe organization provides diverse and flexible payment options, including online, automated phone, and in-person methods, along with a secure drop slot, to ensure convenience and accommodate various customer needs.
- Financial Assistance for Service Line Replacement financial_assistanceWe investigate funding sources to assist customers in replacing lead and galvanized service lines, ensuring compliance with future regulations.
- Flexible Payment Solutions customer-accessible_payment_systemWe offer a variety of accessible payment methods to accommodate customer needs and streamline the billing process.
- Member-Owned Cooperative Model member-owned_cooperative_modelOperating as a member-owned cooperative allows us to prioritize the needs and interests of our community in water service delivery.
- Member-owned cooperative governance cooperative_modelThe organization operates as a member-owned cooperative and public service corporation, indicating a governance structure where members have a stake in the organization's operations and decision-making.
- Member-owned cooperative governance member_owned_cooperative_modelThe organization operates as a member-owned cooperative, indicating a governance structure where members have a stake in the organization's operations and decision-making.
- Regulatory Compliance for Lead Exposure Reduction regulatory_complianceWe comply with EPA regulations to inventory and assess water service line materials, aiming to reduce lead exposure in drinking water.
- Regulatory compliance and lead exposure reduction lead_and_copper_rule_complianceThe organization adheres to EPA's Lead and Copper Rule Revision by inventorying water service line materials and actively seeking funding to assist customers with replacing lead and galvanized lines, thereby reducing lead exposure in drinking water.
named programs · 3
what they call their work
Service Line Inventory Project
Identifies and inventories water service line materials throughout the water system to comply with EPA's Lead and Copper Rule Revision regulation, including customer self-inspection and potential line replacement.
Water Quality Reporting
Annually sends water quality reports to members detailing the quality and content of the water supplied.
Water Service Provision
Provides clean, safe, and reliable water supply to members through a system of wells drawing from the Coconino Aquifer.
relationships · 4
who they work with
- Arizona Corporation Commission (ACC) Government — Regulated by this state commission.
- Arizona Department of Environmental Quality (ADEQ) Government — Regulated by this state agency.
- US Environmental Protection Agency Government — Complies with EPA regulations under the Lead and Copper Rule Revision for water service line inventory and lead exposure reduction.
- US Environmental Protection Agency (EPA) Government — Required Doney Park Water to take an inventory of water service line materials as part of the Lead and Copper Rule Revision regulation (LCRR).