activities · 19
what they do
direct service · 17
- Administer water metering and billing Water Meter Monitoring & BillingReads water meters monthly and bills customers based on measured consumption in gallons or cubic feet, rounding to the nearest thousand gallons or hundred cubic feet, under standard 3/4" residential service rates.
- Conduct water system infrastructure improvements Clean Water Access InitiativesExecutes major infrastructure upgrades funded by USDA grants and loans, including installation of arsenic removal systems, rehabilitation of storage tanks, replacement of nearly 8 miles of water main, and refinancing of prior loans, with $11.2 million in grants and $4.9 million in loans secured and project completion estimated for September 2026.
- Customer Service and Billing Water Utility Bill Payment ProcessingProvides assistance for establishing water utility services, offers various bill payment options including online, automatic bank draft, mail, in-person, and a drop box, and operates an office with specific hours for customer support.
- Customer Service and Payment Processing Water Utility Bill Payment ProcessingProvides assistance for establishing water utility service, offers various bill payment options including online, automatic bank draft, mail, in-person, and a drop box, and operates an office with specific winter hours.
- Deliver water utility services to residential customers Community Water Supply OperationsSupplies potable water to property owners within the Oak Creek Development, covering approximately one square mile, through an established water system including wells, distribution lines, storage tanks, and water mains.
- Implement remote water meter monitoring system Water Meter Monitoring & BillingUses electronic meters to enable remote reading and provides customers access to real-time water usage data through the Eye On Water service.
- Offer multiple water bill payment options Water Utility Bill Payment ProcessingAccepts water bill payments through various methods including online, automatic bank draft, mail, in-person (cash, check, money order), and an off-hours drop box.
- Operate customer service office with defined hours Community Service Access PointsProvides in-person and phone-based customer service Monday through Thursday from 10:00 a.m. to 4:00 p.m., with a midday closure from 12 p.m. to 1 p.m., following winter hours starting November 29th.
- Perform lead service line inventory Water Quality Reporting & ComplianceCompleted a comprehensive inventory of lead service lines on both public and private sides of the water distribution system.
- Produce annual drinking water quality reports Water Quality Reporting & CompliancePrepares and distributes an annual report detailing the source, contents, and quality of the drinking water supply in compliance with regulatory requirements.
- Remote Water Meter Reading and Usage Monitoring Water Meter Monitoring & BillingImplements electronic meters to read water meters remotely, allowing customers to monitor their water usage through the Eye On Water service.
- Water Infrastructure Development and Maintenance Community Irrigation System ManagementDrills and maintains water wells, replaces and upgrades water mains (e.g., 2" & 4" steel with 6" PVC), and constructs and rehabilitates multiple water storage tanks to ensure reliable water supply.
- Water Metering and Billing Water Meter Monitoring & BillingReads water meters monthly, measures water consumption for billing, provides standard residential water service rates, and has implemented electronic meters for remote reading and customer monitoring via the Eye On Water service.
- Water Quality Monitoring and Reporting Water Quality Reporting & ComplianceProduces an annual drinking water quality report detailing the source and contents of the water supply and completes lead service line inventories for both public and private sides of the water system.
- Water Quality Reporting Water Quality Reporting & ComplianceProduces an annual drinking water quality report detailing the source and contents of the water supply and has completed a lead service line inventory for both public and private sides of the water system.
- Water System Infrastructure Development and Maintenance Community Water Supply OperationsDrills and maintains water wells, replaces and upgrades water mains (e.g., 2 & 4" steel with 6" PVC), and constructs and rehabilitates multiple water storage tanks to ensure reliable water supply.
- Water Utility Service Provision Community Water Supply OperationsOperates a water system to supply water to property owners within the Oak Creek Development boundaries, covering approximately 1 square mile, and maintains an adequate water supply for members by extending distribution lines and increasing water production capability.
capacity building · 2
- Financial Management and System Modernization Clean Water Access InitiativesSecures funding from sources like the USDA to install arsenic removal systems, rehabilitate storage tanks, replace water mains, and refinance loans, while also implementing computerized billing systems.
- Organizational Capacity Building Electronic Health Records ImplementationObtained tax-exempt status as a Nonprofit Cooperative Corporation and implemented a computerized billing system in 1990.
strategies · 17
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Annual consumer confidence reporting consumer_confidence_reportingPromotes transparency by providing residents with annual reports detailing water source and quality composition, fostering trust and regulatory compliance.
- Appointment-based service access appointment-based_accessIncreases accessibility for customers by offering service access outside regular business hours through scheduled appointments, accommodating diverse resident needs.
- Enhancing Financial Sustainability through Organizational Restructuring organizational_restructuringThe organization aims to become a special taxing district to gain eligibility for grants, below-market loans, and tax exemptions, which will reduce costs and mitigate the need for rate increases.
- Enhancing Organizational Sustainability through Restructuring and Funding Diversification organizational_restructuringThe organization aims to become a special taxing district to gain eligibility for grants and below-market loans, secure tax exemptions, and reduce the need for rate increases, thereby improving its financial stability and operational capacity.
- Ensuring Regulatory Compliance through Phased Implementation phased_regulatory_complianceThe organization follows a phased approach to comply with environmental regulations, such as the EPA Lead and Copper Rules, by starting with inventory and gradually working towards full compliance over a defined period.
- Ensuring Regulatory Compliance through Phased Implementation phased_regulatory_complianceThe organization follows a phased approach to comply with environmental regulations, such as the EPA Lead and Copper Rules, by starting with inventory and gradually moving towards full remediation over a defined period.
- Ensuring Water Quality through NSF-Approved Treatment nsf-approved_water_treatmentThe organization ensures the safety and quality of drinking water by exclusively adding chemicals that are approved by NSF International for water treatment.
- Ensuring Water Safety through NSF-Approved Chemical Treatment nsf-approved_water_treatmentThe organization ensures the safety of drinking water by exclusively adding chemicals that are approved by NSF International for water treatment.
- Flexible fee-based service initiation fee-based service initiationCharges a $35 establishment fee for initiating water service, offering payment flexibility by allowing it to be paid upfront or included in the first month’s bill, improving accessibility to service start-up.
- Organizational restructuring for financial sustainability organizational restructuringSeeks to transition into a special taxing district of Yavapai County to access grants, secure low-cost financing, gain tax exemptions, and reduce financial burden on rate increases, enhancing long-term operational viability.
- Phased regulatory compliance for lead reduction phased regulatory complianceImplements a long-term, structured approach to comply with EPA Lead and Copper Rules by conducting system-wide inventory and committing to full removal of lead sources within 13 years, ensuring sustainable regulatory adherence.
- Proactive customer communication and support customer_communication_and_supportEnsures residents remain informed about water service matters through ongoing updates and direct support channels, improving transparency and responsiveness.
- Promoting Transparency and Customer Information customer_communication_and_supportThe organization provides ongoing updates, direct customer support, and annual reports to keep residents informed about water service matters, water source, composition, and rate information, fostering trust and clarity.
- Promoting Water Conservation through Customer Monitoring Tools water_conservation_technologyThe organization provides customers with tools to monitor their water usage in detail, enabling them to use water more efficiently and receive alerts for potential leaks, thereby encouraging conservation.
- Promoting Water Conservation through Technology and Customer Monitoring water_conservation_technologyThe organization provides customers with technological tools, such as Eye On Water, to monitor their water usage in detail, enabling them to use water more efficiently and receive alerts for potential leaks, thereby encouraging conservation.
- Transparent Customer Communication and Support customer_communication_and_supportThe organization provides ongoing updates, direct customer support, and annual reports to keep residents informed about water service matters, water source, and composition, fostering transparency and trust.
- Water conservation through usage monitoring technology water_conservation_technologyEmpowers customers to use water more efficiently and detect leaks early by providing access to detailed usage data via the Eye On Water platform, supporting conservation goals.
named programs · 3
what they call their work
Electronic Metering & Eye On Water
Implements remote-read electronic meters and provides customers access to the Eye On Water portal for real-time usage monitoring and leak detection.
Infrastructure Improvement Project
Multi-year project to replace nearly 8 miles of water main, install arsenic removal systems, and rehabilitate five storage tanks using USDA funding.
Water Distribution System
Operates and maintains a network of wells, storage tanks, and pipelines to deliver potable water to customers in the Oak Creek service area.
relationships · 3
who they work with
- Arizona Corporation Commission Government — Regulates the organization's service area and approves rate changes.
- National Safety Foundation Government — Approves chemicals used in drinking water treatment
- Xpress Bill Pay Partner — Partnered with for online bill payment systems.