activities · 29
what they do
direct service · 23
- Communicate with members through meetings and publicationsCommunicates with members through various channels, including distributing a quarterly magazine to 37,946 residential and business members, hosting town hall meetings to discuss rate changes and operational challenges, and holding annual and district meetings for presentations and board elections.
- Community and Educational Support ProgramsOffers $200 classroom grants to support local educational initiatives and hosts educational events such as an electrical safety show for elementary school students. Also sponsors and invests in community programs related to economic development, safety, education, and healthcare.
- Conduct member outreach and communicationDistributes a quarterly magazine with local content and business advertising to 37,946 residential and business members, holds townhall meetings to communicate rate changes and operational challenges, and hosts annual and district meetings for member engagement and board elections.
- Electric Service Delivery Electric Power Generation and Transmission ServicesProvides reliable and affordable electric service to approximately 38,200 members across over 1,572 miles of power lines in three Arizona counties, serving 45,532 meters. The service includes ongoing maintenance and infrastructure operations to ensure consistent power delivery.
- Energy Efficiency and Management Programs Energy Efficiency Audits & Management ProgramsOffers home and phone-based energy reviews that assess HVAC systems, appliances, lighting, and occupant behavior, providing personalized recommendations and educational materials to help members reduce energy usage and lower bills. Also provides ongoing energy management support and resources.
- Ensure website accessibility Website Accessibility SupportProvides assistance to users of assistive technology who encounter accessibility issues on the website, offers access to phone-based assistance via the Federal Information Relay Service, and commits to correcting any identified website accessibility issues.
- Ensure website accessibility Website Accessibility SupportProvides assistance to users of assistive technology who encounter accessibility issues on the website, including access to phone-based assistance via the Federal Information Relay Service, and commits to correcting any identified website accessibility issues.
- Facilitate bill payment and account management Water Utility Bill Payment ProcessingProvides various options for members to manage their accounts and pay bills, including the SmartHub app for payments, billing/usage history, and outage notifications, an Easy Pay program for automatic bank payments, a 24/7 Interactive Voice Response System for phone payments, a Budget Payment Plan, Mohave Prepay for residential and small commercial members, paperless billing, and a 24-hour outdoor kiosk for bill payments.
- Facilitate bill payment and account management Water Utility Bill Payment ProcessingProvides various options for members to manage their accounts and pay bills, including the SmartHub app for payments, billing, usage history, and outage notifications; an Easy Pay program for automatic bank payments; a 24/7 Interactive Voice Response System for phone payments; a Budget Payment Plan; Mohave Prepay for residential and small commercial members; paperless billing; and a 24-hour outdoor kiosk and Member Resource Center for in-person payments and assistance.
- Member Benefit and Loyalty ProgramOperates the Co-op Connections program, which provides member benefits and rewards as part of its member-focused service model.
- Member Billing and Payment Services Water Utility Bill Payment ProcessingProvides multiple billing and payment options including a Budget Payment Plan, Mohave Prepay (a pay-as-you-go plan), Easy Pay (automatic bank payments), paperless billing via email and SmartHub, 24/7 phone payments through an Interactive Voice Response System, and a 24-hour outdoor kiosk for cash, card, or check payments.
- Member Communication and Engagement PlatformsDistributes a quarterly magazine to 37,946 residential and business members featuring local content and advertising, and operates the SmartHub app for access to billing, usage history, outage reporting, and account management. Also hosts townhall meetings and an annual meeting to communicate operational updates and rate changes.
- Member Service Centers and In-Person Support Physical Branch Financial ServicesOperates a Member Resource Center in Bullhead City, AZ, offering in-person assistance with payments, account updates, and service inquiries, supported by staff representatives and online payment facilities.
- Offer energy management programs and home energy reviews Energy Efficiency Audits & Management ProgramsOffers energy management programs and staff support to assist members with individual energy concerns, including conducting home energy reviews (on-site or phone-based) to assess HVAC systems, appliances, lighting, and occupant behavior, providing personalized recommendations and educational materials to reduce energy usage and lower bills.
- Offer energy management programs and home energy reviews Energy Efficiency Audits & Management ProgramsOffers energy management programs and staff support to assist members with individual energy concerns, including conducting home energy reviews (on-site or phone-based) to assess HVAC systems, appliances, lighting, and occupant behavior, and providing personalized recommendations and educational materials to reduce energy usage and lower bills.
- Promote electrical safety education Energy Education & Safety OutreachHosts electrical safety education shows for elementary school students.
- Provide educational programs and grantsOffers $200 classroom grants to support educational initiatives and hosts electrical safety education shows for elementary school students.
- Provide reliable and affordable electric service Electric Power Generation and Transmission ServicesProvides reliable and affordable electric service to 38,238 members and 45,532 meters through over 1,571.95 miles of power lines across three counties, including Bullhead City, Mohave Mesa, Peach Springs, Deer Lodge, Wikieup, Topock, and Golden Shores.
- Renewable Energy and Local Economic InvestmentInvests in the local economy through community-based programs, including the development of renewable energy projects on schools and government buildings, supporting sustainable infrastructure and economic development.
- Support community development through sponsorships and donationsProvides sponsorships, donations, and investments in programs related to economic development, safety, education, and healthcare to support community development, including offering $200 classroom grants and investing in renewable energy projects on schools and government buildings.
- Support community development through sponsorships and investmentsProvides sponsorships, donations, and investments in programs related to economic development, safety, education, and healthcare to support community development, including investing in the local economy through community-based programs and renewable energy projects on schools and government buildings.
- Volunteerism and Employee Engagement Volunteer Mobilization & ManagementEncourages employees, management, and staff to volunteer time, effort, and resources to support various charitable organizations and community causes.
- Website Accessibility and Assistive Technology Support Website Accessibility SupportProvides phone-based assistance via the Federal Information Relay Service (1-800-877-8339) and offers direct support to users of assistive technology who encounter accessibility issues on the website, with a commitment to correcting identified barriers.
advocacy · 3
- Engage in legislative advocacy Utility Rate Advocacy & InterventionConducts legislative advocacy at the State Capitol to support reliability and affordability policies for not-for-profit electric utilities and successfully implemented a rate case approved by the Arizona Corporation Commission.
- Engage in legislative advocacy for electric utility policies Utility Rate Advocacy & InterventionConducts legislative advocacy at the State Capitol to support reliability and affordability policies for not-for-profit electric utilities and successfully implemented a rate case approved by the Arizona Corporation Commission.
- Legislative and Regulatory Advocacy Utility Rate Advocacy & InterventionConducts advocacy efforts at the State Capitol to support policies that ensure reliability and affordability for not-for-profit electric utilities. Successfully implemented a rate case approved by the Arizona Corporation Commission, effective March 2026.
research · 2
- Conduct energy rate analysisContracts an energy rate analyst to review its cost of service based on audited financials to determine necessary rate adjustments.
- Rate and Cost of Service AnalysisContracted an energy rate analyst to conduct a cost-of-service study based on 2024 audited financials, which identified a need for a $5.99 increase to the standard residential customer charge.
capacity building · 1
- Equity and Inclusion in Employment Non-Discrimination Policy ImplementationProvides equal employment and volunteer opportunities regardless of age, ancestry, disability, national or ethnic origin, race, religious belief, sex, sexual orientation, gender identity, marital status, political belief, or veteran status, and commits to fostering an inclusive work environment.
strategies · 19
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Community engagement and local economic support community_engagement_through_local_mediaEngages members and supports local businesses through a quarterly community magazine and charitable initiatives like the “Round Up” donation program, strengthening community ties and enabling member-driven philanthropy.
- Community engagement and local support community_engagementEngages members and supports local communities through a quarterly magazine, charitable contributions, volunteer efforts, and a "Round Up" program that facilitates donations to local causes.
- Community engagement through local media and charitable giving community_engagement_through_local_mediaEngages members and supports local communities via a quarterly magazine that promotes local businesses and facilitates charitable donations through a voluntary "Round Up" program that funds community assistance initiatives.
- Cost-effective and fiscally responsible operations to maintain low rates not-for-profit_modelEmphasizes cost control, fiscal responsibility, and non-profit rate-setting to ensure affordable electric service, with rates designed only to cover operational costs and not generate profit.
- Cost-effective and renewable energy management cost-effective_renewable_energy_managementManages energy resources efficiently to reduce future demand and maintain low rates, integrating renewable sources like solar and wind while using tiered pricing to incentivize conservation and member cost control.
- Cost-effective and renewable energy resource management cost-effective_renewable_energy_managementManages energy resources efficiently to control costs and reduce future demand, integrating renewable sources like solar and wind while using tiered pricing to incentivize conservation and maintain long-term reliability.
- Digital accessibility compliance web-accessibility-standards-complianceEnsures website accessibility by adhering to Section 508 and WCAG 2.0 A and AA standards, enabling equitable access for all members.
- Digital accessibility compliance for equitable service access web-accessibility-standards-complianceEnsures website accessibility for all members by adhering to Section 508 and WCAG 2.0 A and AA standards in digital design and content.
- Energy efficiency through education and personalized audits energy-audit-and-educationConducts personalized energy reviews via phone or on-site visits to assess member energy use and provide targeted education on efficiency improvements, supporting conservation and cost savings.
- Energy efficiency through education and personalized review energy-audit-and-educationConducts personalized energy reviews via phone or on-site visits to assess usage and educate members on efficiency improvements, supporting long-term demand reduction and member cost savings.
- Inclusive access and non-discrimination non-discrimination_policyEnsures equitable access and participation through a comprehensive non-discrimination policy, no-retaliation policy, and web accessibility compliance with Section 508 and WCAG 2.0 standards.
- Inclusive and equitable workplace policies equal_opportunity_employmentEnforces comprehensive non-discrimination, equal opportunity, and no-retaliation policies in employment and volunteer participation, compliant with federal, state, and local laws, to ensure fairness and safety.
- Inclusive and equitable workplace policies equal_opportunity_employmentEnforces non-discrimination, equal opportunity, and no-retaliation policies across employment and volunteer practices in compliance with federal, state, and local laws to ensure fairness and inclusion.
- Integration of renewable energy and efficient resource management renewable_energy_integrationCombines renewable energy sources like solar and wind with efficient energy management practices to meet growing demand, reduce fossil fuel reliance, and ensure long-term reliability and sustainability.
- Member governance and democratic participation member-governedEmpowers members through democratic governance, including voting on bylaws and electing board members, with pre-election candidate qualification to ensure informed decision-making.
- Member-centered cooperative model cooperative_business_modelOperates as a not-for-profit, member-owned cooperative where governance and business decisions prioritize member needs, cost control, and long-term community well-being, with members having voting rights and direct influence over bylaws and leadership.
- Member-owned cooperative model with democratic governance cooperative_modelOperates as a not-for-profit, member-owned electric cooperative where customers are member-owners with voting rights and governance participation, ensuring decisions reflect community needs rather than shareholder profit. The Board of Directors holds key authority, with certain powers reserved for members, including voting on bylaws and candidate qualifications.
- Personalized energy education and efficiency assessments energy-audit-and-educationConducts personalized energy reviews—via phone or on-site—to evaluate member energy use and provide tailored recommendations for improving efficiency and reducing consumption.
- Tiered pricing to promote energy conservation and member cost control tiered pricing for energy conservationUses tiered rate structures to incentivize reduced energy consumption, helping members manage their energy costs while supporting long-term demand reduction and system sustainability.
named programs · 8
what they call their work
Budget Payment Plan
A plan for residential customers to budget electric service payments evenly over a 12-month billing cycle, with monthly payments calculated based on average usage.
Co-op Connections
A member benefit program that invests in the local economy through community-based initiatives.
Home Energy Review
A service provided by MEC staff to help members manage energy usage, maximize efficiency, and reduce energy bills through recommendations and education.
Making Accidents Disappear
An electrical safety program featuring a magician for elementary school students.
Mohave Easy Pay
An automatic bill payment program that drafts payments from a member's checking account on the due date.
Mohave Prepay
An optional pay-as-you-go plan for residential and small commercial members to prepay for electricity, eliminating deposits and monthly bills.
Paperless Billing
An option for members to receive their electric bill via email instead of a physical paper bill.
SmartHub
An online and mobile app platform allowing members to manage billing details, payment history, usage history, update information, report outages, and make payments.
relationships · 12
who they work with
- Arizona Corporation Commission Government — Approved the tariff for the Mohave Prepay plan.
- Arizona Corporation Commission Government — Regulatory body that reviewed and unanimously approved MEC's rate case
- Arizona Generation & Transmission Cooperatives (AzG&T) Partner — Had an informational table at MEC's Annual Meeting; CEO Patrick Ledger was present.
- B3 Strategies Partner — CEO Russell Smolden was present at MEC's Annual Meeting.
- Co-op Connections® Network — Co-op Connections® members receive advertising benefits in the MEC Currents magazine.
- Federal Information Relay Service Government — Used as a communication channel for TTY/Voice access to assist users with disabilities.
- Grand Canyon State Electric Cooperative Association (GCSECA) Partner — CEO Dave Lock was present at MEC's Annual Meeting.
- Navajo Tribal Utility Authority Partner — Presented on the Light Up Navajo project at MEC's Annual Meeting.
- Osborn Maledon Attorneys at Law Partner — Partner Tim Sabo was present at MEC's Annual Meeting.
- Rural Electrification Administration (REA) Government — Secured a $310,000 loan from REA in 1947 to extend service.
- TWN Communications Partner — Had an informational table at MEC's Annual Meeting; COO Justin Donaldson was present.
- Touchstone Energy Cooperatives Partner — Mohave Electric Cooperative partners with Touchstone Energy Cooperatives to provide members with additional resources on energy efficiency, technology, safety, and home renovation techniques.