activities · 16
what they do
direct service · 12
- Energy Management ProgramsOperates a "Smart Thermostat" program to help members control energy use and electric bills.
- Implement Advanced Metering Infrastructure (AMI)Installs AMI (smart) meters across its service territory to provide remote metering capability and enable members to access daily and hourly energy usage data, receive bill notifications, and set custom energy usage alerts.
- Improve Utility InfrastructureConducts infrastructure upgrades including pole and line replacements, vegetation management, phasing out wood utility poles for metal ones, and developing new substations to improve service reliability and control costs. The organization also proposes significant water system upgrades to address growth and aging infrastructure issues.
- Improve Utility Infrastructure Community Water Supply OperationsConducts infrastructure upgrades including pole and line replacements, vegetation management, phasing out wood utility poles for metal ones, and developing new substations to improve service reliability and control costs. Also proposes significant water system upgrades to address growth and aging infrastructure.
- Manage Capital Credits Member and Industry Directory ServicesCalculates annual capital credit allocations, sends notices to members, and maintains a searchable online database of unclaimed capital credits in compliance with Arizona law.
- Offer Member Billing and Payment Options Water Utility Bill Payment ProcessingProvides various payment options including automatic monthly payments, online and automated phone payments, and budget billing. Members can also access online billing statements, payment history, and usage history.
- Offer Member Payment and Billing Management Options Water Utility Bill Payment ProcessingProvides various payment options including automatic monthly payments, online and automated phone payments, and budget billing. Members can also access online billing statements, payment history, and usage history, and make secure online payments.
- Offer Member Payment and Billing Services Water Utility Bill Payment ProcessingProvides various payment options including automatic monthly payments, online and automated phone payments, and budget billing. Members can also access online billing statements, payment history, and usage history.
- Provide Accessibility and Customer Support Accessible Outage Reporting SystemsOffers accessibility assistance through direct contact, phone support via the Federal Information Relay Service, and commits to correcting any identified website accessibility issues. Members can also report power outages and service interruptions through a dedicated phone line and the SmartHub mobile app.
- Provide Accessibility and Customer Support Accessible Outage Reporting SystemsOffers accessibility assistance through direct contact and phone support via the Federal Information Relay Service, commits to correcting website accessibility issues, operates a phone line for power outage reports, and enables members to report service interruptions and submit customer service requests through a mobile app.
- Provide Customer Support and Accessibility Accessible Outage Reporting SystemsOffers accessibility assistance through direct contact, phone support via the Federal Information Relay Service, and commits to correcting website accessibility issues. Members can report power outages and service interruptions via phone or the SmartHub mobile app.
- Provide Electric and Water Utility Services Electric Infrastructure Service DeliveryProvides electric and water utility services to members, including service connection for new construction and expanding the geographic area served by the cooperative.
advocacy · 2
- Advocate for Electric CooperativesVisits legislators to discuss issues and emphasize the importance of electric cooperative services to rural communities.
- Advocate for Rural Electric CooperativesVisits legislators to discuss issues and emphasize the importance of electric cooperative services to rural communities.
capacity building · 2
- Community Development and Youth Programs Youth Mentoring ProgramsOperates an Operation Round-Up program, offers youth programs and scholarships, and helps lead efforts to renovate the Pima Fire Station by securing funding and community support.
- Community Development and Youth Programs Youth Mentoring ProgramsOperates an Operation Round-Up program, offers youth programs and scholarships, and helps lead efforts to renovate local community facilities by securing funding and support.
strategies · 18
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Community-Supported Charitable Fundraising round-up_fundraisingThe organization generates charitable contributions and supports community initiatives by offering members various donation options, including customer bill round-ups, recurring fixed donations, and one-time contributions.
- Community-Supported Fundraising community_fundraisingThe organization generates charitable contributions and supports community initiatives by offering members various donation options, including customer bill round-ups, recurring fixed donations, and one-time contributions.
- Community-Supported Fundraising for Local Initiatives community_supported_fundraisingThe organization leverages various member contribution methods, including customer bill round-ups, recurring monthly donations, and one-time donations, to generate charitable funds that support community initiatives.
- Digital Member Engagement and Self-Service digital_member_engagementThe organization enhances member experience and convenience through digital tools, including a mobile and web-based self-service platform (SmartHub app), which provides access to billing, energy usage data, account management, and enables real-time account management.
- Digital Self-Service and Engagement digital_member_engagementThe organization enhances member experience and empowers informed decision-making by providing digital tools, such as the SmartHub app and a web-based platform, for convenient account management, access to billing, and granular energy usage data, which helps members reduce consumption.
- Digital Self-Service and Engagement for Member Empowerment digital_member_engagementThe organization enhances member experience and empowers them to manage their accounts and energy consumption through digital tools like the SmartHub app, providing access to billing, granular energy usage data, and real-time account management.
- Equitable and Accessible Service Provision equitable_accessThe organization aims to provide equitable and accessible service by ensuring prompt utility connections, offering budget billing for payment stability, removing financial barriers through fee-free payment options, and adhering to web accessibility standards.
- Financial Accessibility and Stability for Members financial_accessibilityThe organization promotes financial accessibility and stability for its members by offering budget billing to stabilize monthly payments and removing financial barriers by not charging fees for credit or debit card transactions.
- Inclusive and Equitable Workplace Practices workplace_inclusion_policyThe organization fosters an inclusive and equitable workplace by prohibiting discrimination and harassment based on protected characteristics, extending these policies to all stakeholders, and enforcing a strict no-retaliation policy for reporting or participating in investigations.
- Inclusive and Non-Discriminatory Workplace workplace_inclusionThe organization fosters an inclusive workplace by prohibiting discrimination and harassment based on protected characteristics, extending these policies to all stakeholders, and enforcing a strict no-retaliation policy for those who report issues or participate in investigations.
- Inclusive and Non-Discriminatory Workplace equal_opportunity_employmentThe organization fosters an inclusive workplace by prohibiting discrimination and harassment based on protected characteristics, extending these policies to all stakeholders, and enforcing a no-retaliation policy for those who report issues.
- Member-Owned Cooperative Model member-owned_cooperative_modelThe organization operates on a member-owned cooperative model, where annual surpluses are allocated to members as capital credits in proportion to their transactions, reflecting their ownership stake and adhering to the cooperative principle of Members’ Economic Participation.
- Member-Owned Cooperative Model member-owned_cooperative_modelThe organization operates on a member-owned model, where annual surpluses are allocated to members as capital credits in proportion to their transactions, reflecting their ownership stake and adhering to the cooperative principle of Members’ Economic Participation.
- Member-Owned Cooperative Model for Economic Participation member-owned_cooperative_modelThe organization operates as a member-owned cooperative, returning annual surpluses to members as capital credits in proportion to their transactions, thereby reflecting their ownership stake and adhering to the cooperative principle of Members’ Economic Participation.
- Systematic Outage Response and Reliability systematic_outage_responseThe organization ensures faster response and restoration of power after outages by utilizing a dedicated phone line for member-reported outages and following a defined, step-by-step protocol that prioritizes safety and system integrity. Additionally, it promotes reliability through community outreach on vegetation management.
- Systematic Outage Response and Restoration systematic_power_restoration_protocolThe organization ensures faster response and restoration of power after outages by utilizing a dedicated phone line for member-reported outages and following a defined, step-by-step process that prioritizes safety and system integrity.
- Systematic and Responsive Outage Management systematic_outage_managementThe organization ensures faster response and restoration of power after outages by utilizing a dedicated phone line for member-reported outages and following a defined, step-by-step protocol that prioritizes safety and system integrity.
- Transparent Energy Usage for Informed Decisions energy_usage_transparencyThe organization provides granular energy usage data to its members, empowering them to make informed decisions about their consumption and potentially reduce their energy use.
named programs · 8
what they call their work
AMI Technology Implementation
Installation of Advanced Metering Infrastructure (AMI) or "Smart Meters" to provide remote metering capabilities, helping member-consumers save energy, water, and money.
Capital Credits
Distributes retained margins (surpluses) back to members based on their transactions with the cooperative, reflecting their ownership.
Metal Pole Replacement Program
Phasing out wood utility poles in favor of metal poles to enhance resilience against severe weather, particularly during monsoon seasons.
New Substation Construction
Building new substations, such as the Hooker Substation, to modernize the transmission system in remote areas and improve reliability.
Smart Thermostat Program
Offers members a program to install smart thermostats to help control energy use and electric bills.
SmartHub Program
Provides members with a smartphone app for bill payment options, energy use information, and other enhanced member services.
Water System Upgrades
Proposing significant upgrades to the water system to address growth, aging infrastructure, and enhance reliability.
Youth Programs and Scholarships
Invests in the future of its members by supporting youth programs and offering scholarships.
relationships · 7
who they work with
- Arizona Revised Statutes Government — Complies with Section 10-2071(E) by maintaining a public database of unclaimed capital credits
- Arizona’s Electric Cooperatives Coalition — GCEC leadership participates in statewide legislative meetings representing and collaborating with Arizona’s Electric Cooperatives.
- Federal Information Relay Service Partner — Partner for providing TTY/Voice communication support to users needing accessibility assistance.
- GCU Partner — Includes members of GCU as eligible for Budget Billing, indicating a partnership or shared membership system.
- SmartHub Partner — Technology platform partner providing online and mobile account management services for members.
- Southwest Gas Partner — Provides gas system service in areas previously or additionally served by GCEC.
- USDA Government — Operates programs that Graham County Electric Cooperative Inc. participates in or administers, and is subject to USDA civil rights regulations and policies.