activities · 7
what they do
direct service · 7
- Advance health equity through data reporting Health Equity Partnership InitiativePublished a Health Equity Report to identify disparities in pediatric care and guide organizational action toward equitable health outcomes for children in the region.
- Conduct community education and injury prevention programs Cardiac and Bleeding Emergency TrainingDelivers community-based teaching events, produces educational safety videos in English and Spanish, and hosts classes and events annually across the region to promote pediatric health and injury prevention topics such as car seat safety and poisoning prevention.
- Deliver specialized pediatric specialty care Pediatric Transplant & Regenerative TherapiesProvides specialized pediatric healthcare services in oncology, neurology, cardiology, orthopaedics, gastroenterology, neonatology, and pediatric surgery through dedicated centers including the Cancer & Blood Disorders Center, Neuroscience Center, and Willson Heart Center, serving patients from prenatal stages through young adulthood in Central California.
- Offer two-way text messaging for care coordinationProvides a two-way texting feature for appointment reminders and health alerts that is accessible to patients without a MyChart account, improving care coordination and access.
- Operate MyChart patient portal for digital health access Patient Portal & Digital Access SystemsOffers the MyChart patient portal enabling families to request appointments, view care plans, message care teams, view test and lab results, download immunization records, pay bills, and complete pre-visit tasks including eCheck-in via mobile devices.
- Operate network of pediatric primary and specialty care physicians Comprehensive Hospital-Based Specialty CareManages a network of over 450 board-certified primary and specialty care physicians who provide access to Valley Children's Hospital services across Central California.
- Provide financial assistance and payment support programs Sliding Fee Scale Healthcare ServicesOffers financial assistance programs that provide full or partial discounts on medical bills based on Medi-Cal-equivalent rates, interest-free monthly payment plans, prompt pay discounts, and protections for emergent care costs, available to patients regardless of ability to pay.
strategies · 9
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Compassionate, family-centered pediatric care compassionate specialized care, family-centered careDelivers specialized pediatric care with compassion and treats families as essential partners in treatment, recognizing the unique emotional and developmental needs of children and their caregivers.
- Digital health integration for continuous care access connected healthcare technology, patient_portal_accessUses secure, centralized digital tools like MyChart to enable continuous, remote patient-provider communication and personalized access to medical information, ensuring ongoing engagement and care coordination.
- Equity-centered clinical care model equity_lens_in_clinical_care, data_driven_health_equityApplies an equity lens across clinical operations through data-driven monitoring of race/ethnicity metrics and active steering by an Equity Committee to identify and eliminate disparities in pediatric health outcomes.
- Financial accessibility model for pediatric care financial_hardship_assessment, tiered_discount_modelEnsures access to care regardless of ability to pay by offering financial assistance and applying a tiered discount model that maximizes benefits for uninsured and underinsured families.
- Integrated pediatric care network integrated physician networkUnifies board-certified primary and specialty care physicians into a single network to ensure comprehensive, coordinated pediatric healthcare services for children.
- Mental and physical health integration mental_physical_health_integrationPositions mental health as equally important to physical health in pediatric care, integrating behavioral health into core models of child well-being.
- Pediatric-specific clinical model pediatric-specific careOperates on the principle that children are not small adults, employing care frameworks specifically designed for pediatric physiology, development, and family dynamics.
- Secure health information management secure_health_information_managementProtects patient privacy through encrypted messaging, secure activation protocols, and personalized login systems within the MyChart platform to ensure safe digital health interactions.
- Whole-child, multi-domain family support comprehensive_family_supportSupports child development across settings by providing integrated resources in education, nutrition, safety, and other domains to address social determinants of health.
named programs · 6
what they call their work
Financial Assistance Program
Provides full or partial discounts on medical bills for uninsured, underinsured, or financially needy patients, with charges not exceeding Medi-Cal rates for eligible care
Hospital Bill Complaint Program Support
Guidance for patients who believe they were wrongly denied financial assistance, including support filing complaints with the state’s Hospital Bill Complaint Program
Medi-Cal and CCS Eligibility Assistance
Onsite staff help patients apply for Medi-Cal and California Children’s Services; includes presumptive eligibility determinations for qualifying patients
Medi-Cal and California Children’s Services (CCS) Eligibility Assistance
Onsite staff help patients apply for Medi-Cal and CCS programs; includes presumptive eligibility determinations for qualifying patients.
Payment Plans
Interest-free monthly payment plans tailored to patient financial circumstances and family income
Prompt Pay Discount
Discount available to patients who pay their full bill within 30 days of service; does not apply to copayments, deductibles, or Medi-Cal share-of-cost balances
relationships · 7
who they work with
- App Store Partner — Distributes the MyChart mobile app for iOS devices.
- California Children’s Services (CCS) Government — Assists with eligibility determination for CCS, a state-funded children’s health program.
- ChildNet Medical Associates Partner — Network of physicians affiliated with Valley Children's Hospital providing primary and specialty care.
- Equity Steering Committee Partner — Internal committee guiding the integration of equity into clinical care and safety practices.
- Google Play Store Partner — Distributes the MyChart mobile app for Android devices.
- Medi-Cal Government — Uses Medi-Cal rates as the benchmark for financial assistance discounts.
- Safe Kids Central California Partner — Valley Children's is the lead agency for Safe Kids Central California, collaborating on safety programs and community education.