activities · 14
what they do
direct service · 14
- Conduct follow-up care with crisis line callers 24/7 Crisis Hotline & Support Line OperationsCompletes an average of 350 follow-up calls per month to individuals who contacted the crisis line, ensuring continuity of care and connection to resources.
- Dispatch mobile crisis response teams and transportation services Mobile Mental Health Crisis ResponseFacilitates dispatches for mobile crisis response teams and transportation services, completing over 75,000 crisis-related dispatches and over 10,000 transportation dispatches across three states in 2024.
- Diversion of 911 Calls to Crisis Lines 24/7 Crisis Hotline & Support Line OperationsDiverts mental health-related 911 calls to appropriate crisis lines, with over 11,000 such diversions in 2024 and over 10,000 annually on average.
- Divert mental health-related 911 calls to crisis lines 24/7 Crisis Hotline & Support Line OperationsDiverts over 10,000 mental health-related 911 calls annually to specialized crisis lines, reducing strain on emergency services and connecting individuals to appropriate care.
- Follow-Up Support for Crisis Callers 24/7 Crisis Hotline & Support Line OperationsConducts ongoing follow-up support with crisis line callers, completing an average of 350 follow-up calls per month to ensure continuity of care.
- Follow-up care for crisis line callers 24/7 Crisis Hotline & Support Line OperationsCompletes an average of 350 follow-up calls per month to individuals who contacted the crisis line, ensuring continuity of care.
- High-Volume Crisis Call Handling 24/7 Crisis Hotline & Support Line OperationsHandles over 1 million crisis calls annually since 2024, supporting more than 5 million people in crisis since 2007.
- Mobile Crisis Response Team Dispatch Mobile Mental Health Crisis ResponseFacilitates mobile crisis response team dispatches across Arizona, Colorado, and Oklahoma, with over 75,000 dispatches completed in 2024 alone.
- Mobile crisis response team dispatch services Mobile Mental Health Crisis ResponseFacilitates mobile crisis response team dispatches across Arizona, Colorado, and Oklahoma, with over 75,000 dispatches completed in 2024 alone.
- Non-emergency transportation dispatch for crisis services Mobile Mental Health Crisis ResponseFacilitates over 10,000 transportation dispatches annually to connect individuals in crisis with needed services.
- Operate statewide crisis hotlines and the 988 Suicide & Crisis Lifeline 24/7 Crisis Hotline & Support Line OperationsManages three statewide 988/crisis contact centers and operates the 988 Suicide & Crisis Lifeline in Arizona, Colorado, and Oklahoma, handling over 1 million crisis calls annually since 2024 with an average answer time of 10 seconds and an under 1% abandonment rate.
- Operation of 988 Suicide & Crisis Lifeline and Statewide Crisis Contact Centers Mobile Mental Health Crisis ResponseManages three statewide 988/crisis contact centers and operates the 988 Suicide & Crisis Lifeline in Arizona, Colorado, and Oklahoma, answering crisis hotline calls within an average of 10 seconds and maintaining an under 1% abandonment rate.
- Operation of statewide crisis hotlines and the 988 Lifeline 24/7 Crisis Hotline & Support Line OperationsOperates the 988 Suicide & Crisis Lifeline and statewide crisis contact centers in Arizona, Colorado, and Oklahoma, answering calls within an average of 10 seconds and maintaining an under 1% abandonment rate. Handles over 1 million crisis calls annually since 2024.
- Transportation Dispatch for Service Connection Mobile Mental Health Crisis ResponseFacilitates transportation dispatches to connect individuals in crisis with needed services, completing over 10,000 such dispatches in 2024.
strategies · 13
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- 911 Co-location and Diversion for Mental Health Crises 911_co_location_diversionSOLARI INC places crisis specialists directly within 911 dispatch centers to provide immediate support and divert mental health-related calls to specialized crisis lines, aiming to provide appropriate care and reduce unnecessary emergency service deployment.
- Build sustainable, evidence-based crisis safety nets evidence-based crisis safety netCreates durable crisis intervention systems grounded in evidence-based practices and sustained through continuous innovation and evaluation.
- Build sustainable, evidence-based crisis safety nets through innovation evidence_based_crisis_safety_netCreates durable and effective crisis intervention systems grounded in evidence-based practices and enhanced through innovation to ensure long-term impact.
- Co-locate crisis specialists in 911 centers to divert mental health calls 911_co_location_and_diversionBy embedding crisis specialists directly within 911 dispatch centers, mental health-related calls are identified and redirected in real time to appropriate crisis response systems, reducing law enforcement involvement and improving outcomes.
- Co-locate mental health specialists in 911 centers to divert crisis calls 911 co-location and diversionBy embedding crisis specialists directly within 911 dispatch centers, mental health-related calls are identified in real time and diverted to appropriate crisis response systems, reducing law enforcement involvement and improving outcomes.
- Data analytics and performance tracking to improve crisis systems data_centric_crisis_managementLeverages data analytics, performance metrics, and detailed reporting to continuously monitor, evaluate, and enhance the effectiveness of crisis response programs.
- Data analytics to improve crisis response systems data-centric crisis managementLeverages data analytics, performance metrics, and reporting to monitor, evaluate, and enhance the effectiveness and efficiency of crisis intervention programs.
- Data-Driven and Community-Tailored Crisis Response System Design data_driven_crisis_managementSOLARI INC designs and improves crisis response systems by leveraging data analytics, performance tracking, and detailed reporting, ensuring these systems are tailored to the specific needs of local communities and are evidence-based for sustainability.
- Design community-specific crisis response models using data and innovation data_driven_community_tailored_crisis_responseBuilds crisis response systems that are tailored to local community needs through data-driven design and innovative approaches, ensuring relevance and effectiveness.
- Design community-specific crisis responses using data and innovation data-driven, community-tailored crisis responseBuilds crisis response systems that are tailored to local community needs through data-driven design and innovative approaches, ensuring relevance and effectiveness.
- GPS-Enabled Mobile Crisis Dispatch gps_enabled_mobile_dispatchSOLARI INC utilizes GPS-enabled systems to efficiently dispatch and track mobile crisis response teams in real time, optimizing response times and coordination for field interventions.
- Real-time GPS dispatch and tracking of mobile crisis teams gps_enabled_mobile_crisis_dispatchUtilizes GPS-enabled mobile dispatch systems to rapidly deploy and monitor mobile crisis response teams, increasing response efficiency and system accountability.
- Real-time GPS tracking for mobile crisis teams GPS-enabled mobile crisis dispatchUses GPS-enabled dispatch systems to optimize response times and ensure accountability by tracking mobile crisis teams in real time, improving coordination and coverage.
named programs · 6
what they call their work
911 Diversion Services
Places crisis specialists in 911 dispatch centers to divert mental health-related calls to Solari crisis lines and mobile teams
988 Suicide & Crisis Lifeline Operations
Operates the national 988 Suicide & Crisis Lifeline in Arizona, Colorado, and Oklahoma, offering 24/7 mental health support via phone, text, and chat
988 and Crisis Contact Center Solutions
Builds and operates efficient 988 and crisis hotline systems for mental health support via phone, text, and chat.
Follow-Up Services
Provides voluntary follow-up calls to crisis line callers to assess well-being, prevent future crises, and connect to resources
GPS-Enabled Mobile Crisis Dispatch Services
Develops systems and processes to dispatch, track, and interact with mobile crisis response teams in the field, utilizing the Solari Dispatch Management product.
Mobile Crisis Response Dispatch
Deploys GPS-enabled mobile crisis teams for in-person assistance; facilitated over 75,000 dispatches in 2024 across three states
relationships · 2
who they work with
- 988 Suicide & Crisis Lifeline Network — Operates the national 988 Suicide & Crisis Lifeline in multiple states.
- local law enforcement Partner — Collaborates with local law enforcement to support 911 diversion and co-location of crisis specialists.