irs program accomplishments · form 990 part iii · fy2021
what they reported doing
Program narrative the organization filed with the IRS. Ordered by program spending.
- #1 primary $3.49MELIGIBILITY CARE SERVICES - SOLARI ADMINISTERS THE SERIOUSLY MENTAL ILL ELIGIBILTY DETERMINATION PROGRAM ACROSS ARIZONA BY EVALUATING WHETHER APPLICANTS MEET DIAGNOSTIC AND FUNCTIONAL CRITERIA TO RECEIVE COMPREHENSIVE COMMUNITY BASED MENTAL HEALTH CARE.
- #2 $16.46M2-1-1 ARIZONA TRANSFORMS LIVES BY LINKING INDIVIDUALS AND FAMILIES TO VITAL COMMUNITY SERVICES. THROUGHOUT ARIZONA, 2-1-1 FULFILLS SERVICE REQUESTS AND REFERRALS FOR HEALTH AND HUMAN SERVICES THROUGH THEIR CALL CENTER AND WEBSITE.
named programs · 6 · from sources
what they call their work
911 Diversion Services
Places crisis specialists in 911 dispatch centers to divert mental health-related calls to Solari crisis lines and mobile teams
988 Suicide & Crisis Lifeline Operations
Operates the national 988 Suicide & Crisis Lifeline in Arizona, Colorado, and Oklahoma, offering 24/7 mental health support via phone, text, and chat
988 and Crisis Contact Center Solutions
Builds and operates efficient 988 and crisis hotline systems for mental health support via phone, text, and chat.
Follow-Up Services
Provides voluntary follow-up calls to crisis line callers to assess well-being, prevent future crises, and connect to resources
GPS-Enabled Mobile Crisis Dispatch Services
Develops systems and processes to dispatch, track, and interact with mobile crisis response teams in the field, utilizing the Solari Dispatch Management product.
Mobile Crisis Response Dispatch
Deploys GPS-enabled mobile crisis teams for in-person assistance; facilitated over 75,000 dispatches in 2024 across three states
activities · 2 groups
what they do
-
24/7 Crisis Hotline Operations 12 activities
- Conduct follow-up care with crisis line callersCompletes an average of 350 follow-up calls per month to individuals who contacted the crisis line, ensuring continuity of care and connection to resources.
- Diversion of 911 Calls to Crisis LinesDiverts mental health-related 911 calls to appropriate crisis lines, with over 11,000 such diversions in 2024 and over 10,000 annually on average.
- Divert mental health-related 911 calls to crisis linesDiverts over 10,000 mental health-related 911 calls annually to specialized crisis lines, reducing strain on emergency services and connecting individuals to appropriate care.
- Diverting 911 Calls to Crisis ServicesDiverts over 10,000 911 calls annually, including over 11,000 mental health-related 911 calls in 2024, to Solari Crisis Lines for appropriate support.
- Follow-Up Support for Crisis CallersConducts ongoing follow-up support with crisis line callers, completing an average of 350 follow-up calls per month to ensure continuity of care.
- Follow-up care for crisis line callersCompletes an average of 350 follow-up calls per month to individuals who contacted the crisis line, ensuring continuity of care.
- High-Volume Crisis Call HandlingHandles over 1 million crisis calls annually since 2024, supporting more than 5 million people in crisis since 2007.
- Operate statewide crisis hotlines and the 988 Suicide & Crisis LifelineManages three statewide 988/crisis contact centers and operates the 988 Suicide & Crisis Lifeline in Arizona, Colorado, and Oklahoma, handling over 1 million crisis calls annually since 2024 with an average answer time of 10 seconds and an under 1% abandonment rate.
- Operating 988 and Crisis HotlinesManages three statewide 988/crisis contact centers, including the 988 Suicide & Crisis Lifeline and statewide crisis lines in Arizona, Colorado, and Oklahoma. The organization handles over 1 million crisis calls annually, with an average answer time of 10 seconds and an abandonment rate under 1%.
- Operation of 988 Suicide & Crisis Lifeline and Statewide Crisis Contact CentersManages three statewide 988/crisis contact centers and operates the 988 Suicide & Crisis Lifeline in Arizona, Colorado, and Oklahoma, answering crisis hotline calls within an average of 10 seconds and maintaining an under 1% abandonment rate.
- Operation of statewide crisis hotlines and the 988 LifelineOperates the 988 Suicide & Crisis Lifeline and statewide crisis contact centers in Arizona, Colorado, and Oklahoma, answering calls within an average of 10 seconds and maintaining an under 1% abandonment rate. Handles over 1 million crisis calls annually since 2024.
- Providing Follow-Up Calls to Crisis Line CallersCompletes an average of 350 follow-up calls per month to individuals who have contacted their crisis lines.
-
-
Mobile Crisis Response & Transportation Dispatch 7 activities
- Coordinating Transportation for Service ConnectionFacilitated over 10,000 transportation dispatches in 2024 to connect individuals with needed services.
- Dispatch mobile crisis response teams and transportation servicesFacilitates dispatches for mobile crisis response teams and transportation services, completing over 75,000 crisis-related dispatches and over 10,000 transportation dispatches across three states in 2024.
- Facilitating Mobile Crisis Response Team DispatchesFacilitates over 69,000 crisis-related dispatches annually, including over 75,000 mobile crisis response team dispatches across three states in 2024, and dispatches mobile crisis teams in Arizona, Colorado, and Oklahoma.
- Mobile Crisis Response Team DispatchFacilitates mobile crisis response team dispatches across Arizona, Colorado, and Oklahoma, with over 75,000 dispatches completed in 2024 alone.
- Mobile crisis response team dispatch servicesFacilitates mobile crisis response team dispatches across Arizona, Colorado, and Oklahoma, with over 75,000 dispatches completed in 2024 alone.
- Non-emergency transportation dispatch for crisis servicesFacilitates over 10,000 transportation dispatches annually to connect individuals in crisis with needed services.
- Transportation Dispatch for Service ConnectionFacilitates transportation dispatches to connect individuals in crisis with needed services, completing over 10,000 such dispatches in 2024.
-
financials · form 990 · fy2021
revenue
Total revenue$42.16M
Contributions & grants$6.99M17%
Program service revenue$35.16M83%
Investment income$7K0%
Other revenue$0
expenses
Total expenses$41.77M
Program expenses84%
Admin / overhead16%
Fundraising0%
Salaries & benefits$30.28M
Grants paid out$540K
Largest expense lineCompensation
balance sheet
Total assets$13.58M
Cash$5.30M
Investments$816K
Liabilities$4.86M
Net assets$8.72M
Liquid reserves1.8 mo
3 years on record · 2019–2021 · YoY revenue +21.9%
leadership · form 990 part vii · fy2021
who runs it
paid leadership · 10
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| JUSTIN CHASE | CEO | 40 | $301K |
| ANDREW ERWIN | COO | 40 | $219K |
| MONICA SNYDER | CAO (TERMED 09/09/2022) | 40 | $208K |
| THOMAS MATENAER | CFO | 40 | $183K |
| MARK GRIFFITHS | CIO | 40 | $172K |
| MARLO RIVERA | CONTACT CENTER DIRECTOR | 40 | $148K |
| NATHAN HEARNS | BI DIRECTOR | 40 | $143K |
| KOREY HAWKINS | SMI ELIGBILITY CLINICAL OP | 40 | $136K |
| JULIE SHOCKLEY | PROJECT MANAGEMENT DIRECTO | 40 | $130K |
| RENEE BEHINFAR | PSYCHOLOGIST | 40 | $129K |
board members · 14
- ANGELA HARROLLE — BOARD MEMBER
- ANNA MARIA MALDONADO — SECRETARY
- APRIL DICKERSON — BOARD MEMBER
- DEAN PEDROTTI — BOARD MEMBER
- DENNIS BOURGEOIS — BOARD MEMBER
- JIM BALMAN — PEER MEMBER
- JIM MCDOUGALL — CHAIR
- JOSEPHINE JONES — BOARD MEMBER
- MARCUS JOHNSON — BOARD MEMBER
- MICHAEL HORN — BOARD MEMBER
- NEAL THOMAS — BOARD MEMBER
- SAUL BLAIR — BOARD MEMBER
- TROY LAUTERBACH — VICE CHAIR
- ZAIDA ZAVITZ — TREASURER
relationships · 2
who they work with
- 988 Suicide & Crisis Lifeline Network — Operates the national 988 Suicide & Crisis Lifeline in multiple states.
- local law enforcement Partner — Collaborates with local law enforcement to support 911 diversion and co-location of crisis specialists.