activities · 15
what they do
direct service · 13
- Delivers comprehensive primary and specialty care services Integrated Behavioral Health ServicesProvides a wide range of medical, dental, vision, mental health, acupuncture, chiropractic, pediatric, women's health, and specialty care services across multiple locations, including wellness programs and support services. Care is delivered through a patient-centered medical home model ensuring coordinated, continuous, and holistic treatment.
- Delivers comprehensive primary and specialty care through fixed and mobile clinics Sliding Fee Scale Healthcare ServicesOperates 12 community health locations, including school-based clinics at San Antonio and Casa Grande High Schools, a clinic at the Mary Isaak Homeless Shelter, and a mobile health unit in Rohnert Park, providing continuous, coordinated care across medical, dental, vision, mental health, acupuncture, chiropractic, pediatric, women's health, and wellness services.
- Ensures culturally and linguistically competent care Language Interpretation and Translation ServicesDelivers services that are accessible and responsive to diverse cultural and linguistic needs, ensuring equitable care for all community members regardless of ability to pay.
- Facilitates health insurance enrollment and access to community resources Health Insurance Enrollment AssistanceProvides in-person support through Certified Enrollment Counselors to help patients enroll in health insurance and connect with essential resources such as transportation to improve access to care.
- Implements patient financial support programs Medical Billing & Payment SupportOffers payment plans allowing patients to pay for services over several months through recurring payments managed by the Billing Department.
- Implements sliding fee scale and payment plans for uninsured patients Sliding Fee Scale Healthcare ServicesOffers financial assistance through a sliding fee scale based on income and family size, and provides flexible payment plans managed by the Billing Department to ensure affordability of services for uninsured patients.
- Offers care coordination and patient support services After-Hours Nursing TriageOperates triage/advice nurse services to guide patients on medical concerns, provides after-hours urgent consultations via on-call providers, and supports appointment scheduling and rescheduling to enhance access and continuity of care.
- Operates a network of community and school-based health clinics Mobile and Fixed Community Medical ClinicsRuns 12 community health locations, including clinics at San Antonio High School, Casa Grande High School, the Mary Isaak Homeless Shelter, and a mobile health unit based in Rohnert Park, ensuring broad geographic and population access to care.
- Provides care coordination and patient support servicesOperates under a patient-centered medical home model with triage/advice nurse services, after-hours urgent consultation via on-call providers, and appointment scheduling to ensure continuity of care and timely access to medical advice.
- Provides care to over 41,000 patients annually Outpatient Medical Care DeliveryDelivers ongoing medical services to a patient population exceeding 41,000 individuals each year, regardless of insurance status or ability to pay.
- Serves a large patient population with culturally competent, accessible care Outpatient Medical Care DeliveryServes over 41,000 patients annually, delivering care regardless of ability to pay and ensuring cultural and linguistic competence across all services.
- Supports patient access to care through financial and insurance assistance Sliding Fee Scale Healthcare ServicesOffers a sliding fee scale based on income and family size for uninsured patients and employs Certified Enrollment Counselors to assist with health insurance enrollment and connect patients with support resources such as transportation.
- Utilizes patient registration and feedback systemsRequires patients to complete registration forms prior to appointments and uses text messaging for appointment reminders and collecting feedback on care experiences to improve service delivery.
capacity building · 2
- Employs a large network of healthcare providers Healthcare Provider Network CoordinationEmploys over 120 healthcare providers across its network to deliver care across more than 10 medical specialties.
- Employs over 120 healthcare providers Healthcare Provider Network CoordinationMaintains a clinical workforce of more than 120 healthcare providers across its network to support delivery of integrated health services.
strategies · 22
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Centralized Care Coordination and Access Support centralized care coordinationStreamlines patient access and care coordination through a centralized call center, improving efficiency and reducing administrative burdens.
- Centralized care coordination and access centralized care coordinationWe streamline patient access to care through a centralized call center that supports scheduling, navigation, and coordination, improving efficiency and reducing barriers to entry.
- Decentralized, Community-Based Clinic Network decentralized_clinic_networkExpands access by delivering care through a distributed network of fixed and mobile clinics, including sites embedded in schools and shelters, to meet patients where they are.
- Decentralized, community-based care network decentralized_clinic_networkWe operate a distributed network of fixed and mobile clinics—including school- and shelter-based sites—to bring care closer to underserved populations and improve access through proximity and convenience.
- Equitable and High-Quality Community Health equitable_community_healthAdvances community health outcomes by delivering care that is both equitable and high-quality, with a focus on accessibility for underserved populations.
- Equitable and high-quality community health equitable_community_healthWe advance community health by delivering accessible, equitable, and high-quality care, with a focus on reducing disparities and improving population health outcomes.
- Integrated Multidisciplinary Care Model integrated_care_modelDelivers coordinated care across medical, behavioral, dental, and wellness services through a multidisciplinary approach to address the full spectrum of patient health needs.
- Integrated multidisciplinary care model integrated_care_modelWe deliver holistic care by integrating medical, behavioral, dental, and wellness services through a coordinated, multidisciplinary approach that addresses the full spectrum of patient needs.
- Multilingual and Culturally Competent Care culturally_and_linguistically_competent_careProvides healthcare services in multiple languages and through culturally responsive practices to ensure accessibility and effectiveness for diverse populations.
- Multilingual and culturally competent care culturally_and_linguistically_competent_careWe provide care that is culturally and linguistically competent, ensuring effective communication and cultural relevance for diverse populations, regardless of ability to pay.
- Patient-Centered Medical Home Model patient-centered medical homeCoordinates comprehensive, continuous care across settings using a team-based approach that emphasizes long-term patient-provider relationships and improved health outcomes.
- Patient-Provider Partnership Model patient_provider_partnershipFosters collaborative relationships where providers act as partners in the patient’s health journey, promoting trust, engagement, and shared decision-making.
- Patient-centered medical home model patient-centered medical homeWe use a patient-centered medical home approach to coordinate care across settings, emphasizing longitudinal relationships, continuity, and improved health outcomes through team-based care.
- Patient-provider partnership model patient_provider_partnershipWe foster a collaborative relationship where providers act as partners in the patient’s health journey, promoting trust, shared decision-making, and patient empowerment.
- Shared Responsibility Model for Patient Engagement shared-responsibility-modelEnhances clinic efficiency and patient accountability by clearly defining mutual rights and responsibilities between patients and providers.
- Shared responsibility model for patient engagement shared-responsibility-modelWe promote patient engagement and clinic efficiency by clearly defining mutual rights and responsibilities between patients and providers, fostering accountability and partnership.
- Sliding Fee Scale for Financial Accessibility sliding_fee_scaleAdjusts patient costs based on income through a sliding fee scale, ensuring affordability and reducing financial barriers to care.
- Sliding fee scale for financial accessibility sliding_fee_scaleWe use an income-based sliding fee scale to adjust patient costs, ensuring affordability and reducing financial barriers to care for low-income individuals.
- Streamlined Patient-Centered Administration patient-centered-administrationImproves patient experience by simplifying administrative processes, reducing wait times, and minimizing visit complexity.
- Streamlined patient administration patient-centered-administrationWe simplify healthcare visits by reducing administrative burdens, improving the patient experience through easier access and fewer procedural obstacles.
- Universal Access to Care universal_access_careEnsures healthcare access for all individuals regardless of socioeconomic status, insurance, or ability to pay, by removing systemic barriers to entry.
- Universal access to care universal_access_careWe provide healthcare access to all individuals regardless of their circumstances, ensuring that services are available to everyone in the community.
named programs · 11
what they call their work
Acupuncture Care
Traditional Chinese medicine services including acupuncture, available at Petaluma and Rohnert Park
After Hours Urgent Care
Medical provider available 7 days a week for urgent calls when clinics are closed, accessed through answering service
Dental Care
Comprehensive dental services offered at Petaluma and Rohnert Park locations
Family Medicine
Comprehensive primary care for individuals and families, offered at multiple locations including Petaluma and Rohnert Park
Health Insurance Enrollment Assistance
Support services provided by Certified Enrollment Counselors to help patients sign up for health insurance
Mental Health Services
Behavioral health and counseling services provided at multiple clinic locations
Pediatrics
Medical care for children from infancy through adolescence, available at Petaluma and Rohnert Park locations
Sliding Fee Scale Program
Financial assistance program that adjusts patient fees based on income level for uninsured individuals
Telehealth
Remote medical consultations and care delivery to improve access
Telehealth Services
Remote medical consultations offered to improve access and convenience for patients
Women’s Health
Specialized care for women across all life stages, from puberty to post-menopause, available in Petaluma and Rohnert Park
relationships · 15
who they work with
- Aetna Partner — Private insurance provider accepted at Petaluma Health Center
- Blue Cross Partner — Private insurance provider accepted at Petaluma Health Center
- Blue Shield Partner — Private insurance provider accepted at Petaluma Health Center
- Casa Grande High School Partner — Operates a school-based health clinic at the school.
- Certified Enrollment Counselor Partner — Provides health insurance enrollment support and connects patients with resources such as transportation.
- Health Net Partner — Private insurance provider accepted at Petaluma Health Center
- Mary Isaak Homeless Shelter (COTS) Partner — Operates a clinic on-site at the homeless shelter.
- Mary Isaak Homeless Shelter (COTS) Partner — Operates a clinic serving homeless individuals at the shelter.
- Medi-Cal Government — Accepted insurance program for patients at Petaluma Health Center
- Medicare Government — Accepted insurance program for patients at Petaluma Health Center
- San Antonio High School Partner — Operates a school-based health clinic at the school.
- Santa Rosa Junior College Partner — Provides health services at the college campus.
- ScanSTAT Partner — Partners with ScanSTAT to enable online medical record requests for patients.
- Tricare Government — Military health insurance program accepted at Petaluma Health Center
- Western Health Advantage Partner — Health insurance provider accepted at Petaluma Health Center