activities · 21
what they do
direct service · 20
- Chronic pain and opioid management initiativesReduced opioid use among chronic pain patients through targeted clinical interventions, including a reduction in high-dose opioid prescriptions from 23.0% in August 2016 to 19.0% in March 2017.
- Deliver comprehensive primary and specialty medical care Comprehensive Primary Care ServicesProvides medical services including internal medicine, family medicine, pediatrics, women’s health, HIV care, podiatry, chiropractic care, and orthopedics, with extended weekday hours and same-day Saturday care at select locations.
- Deliver high-quality HIV care HIV & STI Testing and Treatment ServicesProvides specialized HIV care with strong clinical outcomes.
- Deliver midwifery-based maternity care with low cesarean ratesProvides midwifery-led maternity care with a primary cesarean section rate of 12%, below the national average, and offers vaginal birth after cesarean (VBAC) with an 85% success rate in appropriately counseled patients.
- Delivery of integrated behavioral health and mental health services Integrated Behavioral Health ServicesOffers behavioral health support, primary care counseling via licensed clinical social workers, and has increased identification and response rates for depression and tobacco use as part of a whole-person care model.
- Enhance behavioral health screening and response Integrated Behavioral Health ServicesIncreased identification and response rates for depression and tobacco use as part of integrated care initiatives.
- Expand provider team to meet community needsExpanded clinical capacity in January by welcoming a pediatric psychiatrist and a family medicine practitioner to improve access to behavioral health and full-spectrum primary care.
- Improve chronic disease and pain management outcomesReduced opioid use among chronic pain patients through targeted clinical interventions, lowering high-dose opioid prescribing from 23.0% to 19.0% between 2016 and 2017.
- Maternal and midwifery-based obstetric care Comprehensive Prenatal & Postpartum Support ServicesProvides midwifery-based obstetric care with a primary cesarean section rate of 12% (below national average), performs VBACs with an 85% success rate, and delivered approximately 85% of babies at Adventist Health Ukiah Valley in 2016; recognized nationally by HRSA for this model.
- Medication-Assisted Treatment (MAT) program for substance use disorders Substance Use Disorder TreatmentOperates a MAT program that integrates medical care, behavioral health services, and intensive case management for patients with substance use disorders.
- Offer telehealth services After-Hours Nursing TriageProvides telehealth services during late hours on Thursday at the Hillside location in Ukiah.
- On-site laboratory services On-Site Clinical Laboratory ServicesProvides laboratory services Monday through Friday at all three main locations: Hillside (Ukiah), Lakeview (Lakeport), and Little Lake (Willits).
- Operate Medication-Assisted Treatment (MAT) program for substance use disorders Substance Use Disorder TreatmentProvides a comprehensive MAT program integrating medical care, behavioral health services, and intensive case management for patients with substance use disorders.
- Operate network of health centers Mobile and Fixed Community Medical ClinicsOperates four health centers in Ukiah (2), Willits, and Lakeport, providing accessible primary care services across Mendocino and Lake Counties.
- Operation of four community health centers Mobile and Fixed Community Medical ClinicsOperates four health centers in Ukiah (two locations), Willits, and Lakeport, serving Mendocino and Lake Counties with a staff of 342 employees.
- Provide dental and behavioral health services Integrated Behavioral Health ServicesOffers integrated dental and behavioral health care as part of a whole-person approach to health, available at multiple clinic locations.
- Provide on-site laboratory services On-Site Clinical Laboratory ServicesOperates laboratory services Monday through Friday at all three main clinic locations in Ukiah, Lakeport, and Willits.
- Provision of comprehensive primary and specialty medical care Comprehensive Primary Care ServicesProvides general medical services, internal medicine, family medicine, pediatrics, women’s health, HIV care, podiatry, chiropractic care, orthopedics, and specialty services across multiple locations, including extended and same-day care hours.
- Receive national recognition for patient-centered care Healthcare Quality Recognition & AccreditationReceived NCQA Level 3 Patient-Centered Medical Home recognition for all health centers in 2017 and national recognition from HRSA for its midwifery-based model of care.
- Telehealth service delivery After-Hours Nursing TriageOffers telehealth services during late hours on Thursdays at the Hillside location in Ukiah.
capacity building · 1
- Workforce retention and organizational stability Local Workforce Employment in Community Services88 employees have worked at MCHC for more than ten years, with 23 employees employed for over 20 years, reflecting strong workforce retention.
strategies · 13
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Community-centered and locally accessible care delivery community-centered_careBy operating as a local, community-based provider and partnering with initiatives like Blue Zones Project, the clinic reduces barriers to care and promotes population health through collaboration, innovation, and alignment with local needs.
- Community-centered care to address local health needs community-centered_careBy partnering with local initiatives like Blue Zones Project and embedding care within the community, the clinic makes health promotion easier and more accessible, ensuring services are responsive to local needs and conditions.
- Culture of quality, continuous improvement, and mentorship continuous_improvementThe organization fosters ongoing learning, process improvement, and staff development through mentorship, skilled teams, and a commitment to excellence aligned with community needs.
- Culture of quality, continuous improvement, and staff development continuous_improvementThe organization fosters a culture of excellence through skilled staffing, ongoing learning, process improvement, and mentorship, ensuring high-quality care and preparing the next generation of caregivers.
- Integrated care model for comprehensive health services integrated_care_modelThe organization integrates medical, dental, behavioral health, and specialty care—including substance use and chronic pain treatment—within a single, co-located health center to improve care coordination, accessibility, and clinical outcomes through a unified system.
- Integrated care model for comprehensive health services integrated_care_modelThe clinic delivers coordinated medical, dental, behavioral health, and specialty care within a single, co-located setting to improve access, reduce fragmentation, and treat the whole person through interdisciplinary collaboration.
- Midwifery-based maternity care with support for natural childbirth midwifery-based care modelThe clinic employs a midwifery-led model supported by physicians, offering continuous care throughout pregnancy and birth, with labor support options such as tubs and nitrous oxide to promote natural childbirth and patient autonomy.
- Midwifery-based, patient-centered maternity care midwifery-based care modelUtilizing a midwifery-led model with continuous support and options for natural childbirth, the clinic provides personalized, low-intervention maternity care in collaboration with physicians to promote safety and patient autonomy.
- Patient-centered care with a focus on compassion and clinical outcomes patient-centered-careCare delivery is structured around individual patient needs, emphasizing compassionate, experienced providers and clinically meaningful outcomes to ensure dignity, engagement, and effectiveness.
- Patient-centered, whole-person care philosophy patient_centered_careCare delivery is grounded in compassion, dignity, and clinical excellence, with a focus on patient needs, meaningful outcomes, and inclusive access—affirming healthcare as a right and treating individuals holistically across physical, emotional, and social dimensions.
- Telehealth expansion for after-hours access telehealth_deliveryTelehealth is used strategically to extend access to medical services outside regular hours, improving continuity and convenience of care.
- Telehealth-enabled care extension telehealth_deliveryUtilizes telehealth to expand access to medical services during after-hours, increasing convenience and continuity of care for patients.
- Whole-person, inclusive healthcare as a human right whole_person_careThe clinic operates on the principle that healthcare is a right for all, providing equitable, inclusive services that address the full scope of individual and community well-being.
named programs · 10
what they call their work
Behavioral Health Services
Provides mental health and substance use disorder treatment, including psychiatric care and integration with primary care
Blue Zones Project Partner
Partnership aimed at transforming communities to make healthy choices easy, promoting longer and higher quality of life.
Blue Zones Project Partnership
Community-wide initiative to promote healthy lifestyles and make healthy choices easier through environmental and policy changes
Care for Her
Women's health program offering midwifery-based care, laboring tubs, nitrous oxide for pain relief, and vaginal birth after cesarean (VBAC) with an 85% success rate; aims for low C-section rates (12% vs national 22%)
Chronic Pain Program
Evaluates patients to ensure appropriate medication dosing and works to decrease high-dose opioid prescriptions to safer levels.
Dental Services
Offers dental care across multiple locations in Mendocino and Lake Counties
Health Library
Offers articles on timely health topics for community education.
Health Matters Blog
Provides updates on MCHC and news articles related to health.
Medical Services
Comprehensive primary care including family medicine, pediatric care, internal medicine, and specialty services such as HIV care, gastroenterology, dermatology, orthopedics, and podiatry
Medication-Assisted Treatment (MAT) Program
Combines medical care, behavioral health services, and intensive case management to treat opioid use disorder; part of a chronic pain program that reduces high-dose opioid use
relationships · 11
who they work with
- Adventist Health Ukiah Valley Partner — Collaborates with MCHC's Care for Her program to support low-intervention births and VBACs at the hospital.
- Blue Zones Project Partner — Official partner in promoting community health and well-being through environmental and policy changes that support healthy living.
- Facebook Partner — Uses Facebook to share updates and connect with patients at multiple locations.
- Health Resources and Services Administration Government — Recognized MCHC's midwifery-based model as a national best practice.
- Kroll Partner — Partnered with Kroll to manage patient notification and response following a security incident affecting patient health information.
- Linnea Hunter Partner — Late founder who established MENDOCINO COMMUNITY HEALTH CLINIC INC in 1992.
- National Committee for Quality Assurance Government — Accrediting body that awarded MCHC Level 3 Patient-Centered Medical Home status.
- Partnership Healthplan of California Partner — Collaborates on a Medication-Assisted Treatment initiative to develop best practices.
- Safe Rx Lake County Coalition — Participates in coalition activities to establish opioid prescribing guidelines and educate the public about opioid misuse.
- Safe Rx Mendocino County Coalition — Participates in coalition activities to establish opioid prescribing guidelines and educate the public about opioid misuse.
- The Camden Group Partner — Partners in a collaborative to develop best practices for Medication-Assisted Treatment.