activities · 27
what they do
direct service · 27
- 24/7 medical on-call service for patients After-Hours Nursing TriageProvides free medical on-call service seven days a week from 5:00pm to 7:59am, including weekends and holidays, ensuring continuous access to care outside regular clinic hours.
- Clinic Operations and Scheduling After-Hours Nursing TriageOperates the Shotwell Clinic (Monday-Friday, 8:00am-5:00pm with limited evening hours) and Excelsior Clinic (Monday-Friday, 8:30am-5:30pm), providing appointment scheduling, rescheduling, and cancellation services, along with a free medical on-call service 7 days a week from 5:00pm to 7:59am.
- Deliver care to homeless populations through a harm-reduction model Homeless Health Navigation & Care AccessOperates the Mission Neighborhood Resource Center, which provides primary medical care, mental health services, case management, and daytime shelter for homeless individuals in the Mission neighborhood based on harm-reduction principles.
- Deliver specialized HIV care through Clinica Esperanza Youth-Focused Sexual & Reproductive Health ServicesOperates Clinica Esperanza, the only facility in San Francisco offering full HIV treatment services in Spanish for monolingual Spanish-speaking clients, established in response to the HIV/AIDS epidemic.
- Expand access through new clinic locations Health Clinic Expansion & New Facility OpeningOpened a new clinic at 4836 Mission St. in the Excelsior neighborhood offering expanded services including primary care, behavioral health, women’s health, and pediatrics.
- Expanded primary care services at dedicated clinic sites Comprehensive Primary Care ServicesOperates multiple clinic locations including Shotwell Clinic (offering extended and limited evening hours) and Excelsior Clinic, with expanded services such as primary care, behavioral health, women’s health, pediatrics, and on-site pharmacy and laboratory access for all patients.
- HIV Treatment Services (Clinica Esperanza) Youth-Focused Sexual & Reproductive Health ServicesProvides a continuum of HIV treatment services through Clinica Esperanza, the only facility in San Francisco offering full services in Spanish for monolingual Spanish-speaking clients, established in response to the HIV/AIDS epidemic.
- Homeless Services (Mission Neighborhood Resource Center) Homeless Health Navigation & Care AccessOperates the Mission Neighborhood Resource Center, providing primary medical care, mental health services, case management, and daytime shelter for homeless individuals in the Mission neighborhood based on harm-reduction principles.
- Integrated health and social services for homeless individuals Homeless Health Navigation & Care AccessOperates the Mission Neighborhood Resource Center, which provides primary medical care, mental health services, case management, and daytime shelter for homeless individuals in the Mission neighborhood, guided by harm-reduction principles.
- Manage patient appointment systems across clinic sites Patient Portal & Digital Access SystemsProvides centralized appointment scheduling, rescheduling, and cancellation services for patients at all clinic locations.
- Medical On-Call Service After-Hours Nursing TriageProvides a free medical on-call service for patients 7 days a week from 5:00pm to 7:59am, including weekends and holidays.
- Offer integrated on-site support services On-Site Clinical Laboratory ServicesProvides on-site laboratory, x-ray, and pharmacy services at the Shotwell Clinic, accessible to all patients, as part of integrated primary care delivery.
- Operate multiple clinic sites with extended and emergency hours After-Hours Nursing TriageRuns the Shotwell Clinic (8am–5pm Mon–Fri, limited evenings) and Excelsior Clinic (8:30am–5:30pm Mon–Fri), plus a 24/7 free on-call service for patients seven days a week from 5:00pm to 7:59am, including weekends and holidays.
- Operation of community health clinics with sliding fee scale Sliding Fee Scale Healthcare ServicesProvides affordable primary healthcare on a sliding fee scale based on income, ensuring access for uninsured and low-income patients without denying care due to inability to pay. Serves nearly 13,000 patients annually across four clinic sites in San Francisco.
- Operation of specialized clinics for specific populations Youth-Focused Sexual & Reproductive Health ServicesOperates targeted clinics including a teen clinic (ages 12–21) offering confidential physical, mental, emotional, sexual, and reproductive health services, and Clinica Esperanza, the only facility in San Francisco providing full HIV treatment services in Spanish for monolingual Spanish-speaking clients.
- Patient appointment management Patient Portal & Digital Access SystemsOffers appointment scheduling, rescheduling, and cancellation services for patients at clinic sites to support access and continuity of care.
- Pediatric Primary Care Comprehensive Pediatric Primary CareDelivers pediatric primary care with culturally sensitive, bilingual staff who collaborate with parents to support child health, available at the Shotwell and Excelsior clinics.
- Pediatric Primary Care Comprehensive Pediatric Primary CareDelivers pediatric primary care with culturally sensitive, bilingual staff who collaborate with parents to support child health, available at the new clinic at 4836 Mission St. in the Excelsior neighborhood.
- Primary Medical Care Sliding Fee Scale Healthcare ServicesProvides integrated primary medical care, including on-site lab, x-ray, and pharmacy services, to nearly 13,000 patients annually across four sites in San Francisco. Care is offered on a sliding fee scale and includes culturally sensitive and bilingual services in English and Spanish.
- Primary Medical Care Sliding Fee Scale Healthcare ServicesProvides integrated primary care services, including on-site lab, x-ray, and pharmacy services, at the Shotwell Clinic and a new clinic at 4836 Mission St. in the Excelsior neighborhood. Care is offered with culturally sensitive and bilingual staff in English and Spanish, and on a sliding fee scale to uninsured and low-income patients, serving nearly 13,000 patients annually across four sites in San Francisco.
- Provide comprehensive primary healthcare on a sliding fee scale Sliding Fee Scale Healthcare ServicesOffers affordable, culturally sensitive, and bilingual primary care services to uninsured and low-income patients on a sliding fee scale, without denying care based on inability to pay. Services include medical, pediatric, reproductive, and behavioral health, with care available in English and Spanish and interpretation for other languages.
- Provide youth-focused health services through a dedicated teen clinic Youth-Focused Sexual & Reproductive Health ServicesOperates a free, confidential teen clinic at the Shotwell site offering bilingual physical, mental, emotional, sexual, and reproductive health services for youth aged 12 to 21, established to address rising adolescent pregnancy rates.
- Provision of culturally and linguistically appropriate medical care Sliding Fee Scale Healthcare ServicesDelivers holistic, culturally sensitive healthcare in patients' native languages, primarily English and Spanish, with interpretation available for other languages. Includes preventive education, referrals to specialists, and integrated services such as lab, x-ray, and pharmacy at the Shotwell Clinic.
- Reproductive Health Services Youth-Focused Sexual & Reproductive Health ServicesOffers culturally sensitive reproductive health services in Spanish and English, with interpretation available for other languages, providing confidential care for individuals over 12.
- Serve a large patient population across multiple sites Mobile and Fixed Community Medical ClinicsServes nearly 13,000 patients annually across four sites in San Francisco, delivering over 70,000 healthcare visits annually.
- Services for Homeless Individuals (Mission Neighborhood Resource Center) Homeless Health Navigation & Care AccessOperates the Mission Neighborhood Resource Center, providing primary medical care, mental health services, case management, and daytime shelter for homeless individuals in the Mission neighborhood based on harm-reduction principles.
- Teen Clinic Services Youth-Focused Sexual & Reproductive Health ServicesOperates a free, confidential teen clinic at the Shotwell site offering bilingual physical, mental, emotional, sexual, and reproductive health services for youth aged 12 to 21, established to address rising adolescent pregnancy rates.
strategies · 33
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Affordable Healthcare through Sliding Fee Scale sliding_fee_scaleTo ensure affordability, the organization utilizes a sliding fee scale based on income and family size, making healthcare accessible for uninsured and low-income patients.
- Affordable and Accessible Healthcare through Sliding Fee Scale sliding_fee_scaleThe organization ensures healthcare affordability and accessibility for uninsured and low-income patients by utilizing a sliding fee scale based on income and family size.
- Centralized patient intake system centralized_patient_intakeUtilizes a centralized, phone-based intake process to streamline patient enrollment and improve access to care.
- Community and Patient Partnership in Care community_and_patient_partnershipThe organization builds strong relationships with both the community and patients by actively honoring their voices, ensuring that their perspectives guide service delivery and organizational development.
- Community and Patient Partnership in Governance and Service community_partnershipThe organization builds strong relationships with both the community and patients by actively honoring their voices, and integrates community representation into its leadership structure through a consumer and community trustee board.
- Community-Based and Accessible Care community_based_careThe organization delivers healthcare services within a community setting, making care accessible to all eligible patients regardless of their ability to pay, and adapts services to meet evolving community health needs.
- Community-Governed and Adaptive Care community_governed_modelThe organization is governed by a board that includes consumer and community trustees, ensuring community representation in leadership. This model allows the organization to adapt its services to meet the evolving health needs of the community over time, delivering care in a community setting to all eligible patients regardless of ability to pay.
- Community-Governed and Community-Engaged Model community_governed_modelIntegrates community voices into governance and service design through consumer representation on the board and ongoing partnerships, ensuring services reflect community needs and priorities.
- Community-based, equitable access model sliding_fee_scaleProvides care in community settings to all eligible individuals regardless of ability to pay, using a sliding fee scale to ensure affordability for low-income and uninsured patients.
- Community-centered care leadership community-centered_careDeploys a team of experienced providers and executives who are collectively committed to addressing community-specific health needs.
- Community-governed and community-partnered care community_governed_modelIntegrates community voices into governance and care design through a board structure that includes consumer and community trustees, and by actively building partnerships with patients and communities.
- Community-governed and community-partnered care community_governed_modelIntegrates community voices into both governance and service delivery by including consumer and community trustees on the board and building care models through authentic partnerships with patients and communities.
- Comprehensive Lifecycle Primary Care lifecycle_primary_careThe organization provides comprehensive primary care services that span all stages of life, from prenatal care to senior care.
- Comprehensive Lifecycle Primary Care lifecycle_primary_careThe organization provides comprehensive primary care services that span all stages of life, from prenatal care through senior care, addressing health needs across the entire human lifecycle.
- Culturally Responsive and Patient-Centered Care culturally_responsive_careThe organization provides patient-centered care that is deeply rooted in Latino cultural traditions, honoring patient values and traditions to ensure dignity and health equity for diverse communities. This approach integrates cultural respect into all aspects of service delivery.
- Equitable Access Through Sliding Fee and Inclusive Intake sliding_fee_scaleEnsures affordable and accessible care for low-income and uninsured patients through a sliding fee scale and centralized intake, removing financial and logistical barriers to entry.
- Evidence-Driven, Team-Based Care for Community Wellness evidence_driven_team_based_careThe organization delivers care that is informed by evidence and provided by a team, with the aim of supporting the overall wellness of both individual patients and the broader community.
- Evidence-Driven, Team-Based Care for Community Wellness evidence_driven_team_based_careThe organization delivers care that is informed by evidence and provided by a team, aiming to support the overall wellness of both individual patients and the broader community.
- Harm Reduction Approach for Vulnerable Populations harm_reductionThe organization employs a harm-reduction approach, particularly in its services for homeless individuals, to minimize the negative health and social consequences associated with certain behaviors.
- Harm Reduction Approach for Vulnerable Populations harm_reductionThe organization employs a harm-reduction approach specifically when delivering services to homeless individuals through its Mission Neighborhood Resource Center.
- Harm Reduction for Vulnerable Populations harm_reductionApplies a harm-reduction approach in services for homeless individuals, prioritizing dignity, safety, and incremental health improvements within high-need populations.
- Harm reduction for homeless populations harm_reductionApplies a harm-reduction approach in services for homeless individuals, particularly through the Mission Neighborhood Resource Center, to meet people where they are.
- Harm reduction for homeless populations harm_reductionApplies a harm-reduction approach in services for homeless individuals, prioritizing dignity, safety, and incremental health improvements through the Mission Neighborhood Resource Center.
- Lifecycle and adaptive care model lifecycle_primary_careOffers comprehensive primary care across all life stages and adapts services dynamically to meet the evolving health needs of the community.
- Lifecycle and adaptive community care lifecycle_primary_careProvides comprehensive primary care across all life stages and adapts services in response to evolving community health needs.
- Mission and Values-Driven Operations mission_and_values_driven_careGuides service delivery and community engagement through a defined mission and set of values that shape organizational culture and program implementation.
- Mission and values-driven care mission_and_values_driven_careUses organizational mission and core values as a foundational guide for service delivery and community engagement strategies.
- Patient-Centered, Culturally Responsive Care patient-centered_care_with_cultural_rootsDelivers care that is centered on the patient and deeply rooted in Latino cultural traditions, ensuring cultural respect and dignity are integrated into all interactions to advance health equity for diverse communities.
- Patient-centered, culturally rooted care model culturally_responsive_careProvides patient-centered care that is deeply rooted in Latino cultural traditions and responsive to the values and needs of diverse communities, with the goal of advancing health equity.
- Team-Based, Evidence-Driven Care evidence_driven_team_based_careUtilizes interdisciplinary, evidence-based clinical teams to deliver comprehensive and coordinated care that supports long-term patient and community wellness.
- Team-based, evidence-driven care delivery evidence_driven_team_based_careDelivers comprehensive, coordinated care through interdisciplinary teams using evidence-based practices to support patient and community wellness.
- Team-based, evidence-driven care delivery evidence_driven_team_based_careUses interdisciplinary, evidence-based clinical practices and team-based care models to support patient and community wellness.
- Universal access through affordability and community-based delivery sliding_fee_scaleEnsures access to care for all eligible individuals regardless of ability to pay by delivering services in the community setting and using a sliding fee scale based on income.
named programs · 14
what they call their work
ADELANTE! Youth Program
Youth development program for ages 14–18 focused on health, leadership, and community engagement
Adult & Senior Medicine
Integrated primary care for adults and seniors, including on-site lab, x-ray, and pharmacy services, with culturally-sensitive and bilingual staff.
Clinica Esperanza
Provides a continuum of HIV treatment services, including monolingual Spanish-speaking care, and is the only facility in San Francisco offering full services in Spanish for HIV patients
Family Dental Services
Dental practice offering services at the Shotwell Clinic.
HIV Services (Clinica Esperanza)
Continuum of HIV treatment services with an interdisciplinary model, offering services in monolingual Spanish.
John O’Connell School-Based Teen Clinic
School-based health clinic offering accessible medical, mental, and reproductive health services to students at John O’Connell High School
Latino Prevention Center
Collaboration with Instituto Familiar de La Raza offering free rapid HIV testing, prevention services, and enrollment assistance in Healthy San Francisco and Covered California
Mission Neighborhood Resource Center
Advocates for the physical, social, emotional, and economic health of homeless residents, offering primary medical care, mental health services, case management, and daytime shelter.
Mission Neighborhood Resource Center (MNRC)
Offers primary medical care, mental health services, case management, daytime shelter, showers, and harm-reduction-based services for homeless individuals in the Mission neighborhood
Optometry
Optometry services for patients.
Pediatrics
Primary care for children and teens with culturally-sensitive, kid-friendly bilingual staff.
Pharmacy & Laboratory
On-site pharmacy and laboratory services available to all MNHC patients at the Shotwell Clinic.
Teen Clinic Services
Provides free, confidential physical, mental, emotional, sexual, and reproductive health services for youth ages 12–21, including a dedicated clinic at John O’Connell High School
Women's Clinic (Prenatal/GYN)
Culturally sensitive prenatal and gynecological services in Spanish and English, with interpretations for other languages available.
relationships · 12
who they work with
- Anthem Blue Cross Partner — Accepted insurance provider for patients at Mission Neighborhood Health Center
- Brown&Toland Partner — Accepted insurance provider for patients at Mission Neighborhood Health Center
- Cross Cultural Center Partner — Shares a trustee president with Cross Cultural Center, indicating a formal governance or operational affiliation.
- Hill Physicians Partner — Accepted insurance provider for patients at Mission Neighborhood Health Center
- Instituto Familiar de La Raza Partner — Collaborates with MNHC on the operation of the Latino Prevention Center, offering HIV prevention and wellness services.
- Medi-Cal Government — Accepted state-funded health insurance program at Mission Neighborhood Health Center
- Medicare Government — Accepted federal health insurance program at Mission Neighborhood Health Center
- Mission Neighborhood Resource Center Partner — Provides after-hours medical on-call services in coordination with the health center.
- NCQA Network — Recognized as a Patient-Centered Medical Home by NCQA.
- San Francisco Health Plan Partner — Accepted insurance provider for patients at Mission Neighborhood Health Center
- San Mateo Health Plan Partner — Accepted insurance provider for patients at Mission Neighborhood Health Center
- Synergy School Partner — Shares a trustee president with Synergy School, indicating a formal governance or operational affiliation.