named programs · 6 · from sources
what they call their work
Auto Loans
Financing for new and used auto purchases and refinancing with terms up to 84 months, including a 0.25% rate discount for automatic payments.
Credit Cards
Offers multiple Visa credit card products including cash back, points rewards, and credit builder cards with variable APRs based on creditworthiness and a 0% intro APR for 18 billing cycles.
Financial Resource Center
Offers educational tools such as Enrich™ and It’s a Money Thing® for financial literacy, including budgeting, credit management, and debt reduction resources.
Home Mortgage Program
Offers fixed-rate and adjustable-rate mortgages for primary residences; includes down payment assistance through the WISH Program for eligible first-time homebuyers in Arizona and Texas.
Savings and Certificates
Provides share savings accounts and certificate terms (6–60 months) with dividends; requires $500 minimum deposit to earn dividends.
WISH Program
Down payment assistance grant program for first-time homebuyers with income at or below 78% of HUD area median income; provides matching funds up to $32,837, forgiven after five years of homeownership.
activities · 4
what they do
direct service · 4
- Credit Score Education Credit Monitoring & Reporting ServicesProvides members with access to SavvyMoney, a credit score education tool that helps them understand the factors influencing their credit score and improve their financial health.
- Digital Banking Tools Mobile & Digital Banking ServicesOffers a mobile Card Manager app for iOS and Android that enables members to manage, lock, and unlock their debit or ATM cards, and integrates Zelle® for fast peer-to-peer money transfers within mobile and online banking platforms.
- Down Payment Assistance (WISH Program) Down Payment and Closing Cost AssistanceProvides down payment assistance grants through the WISH Program with a maximum match of $32,837, secured by a five-year lien on the property that is forgiven upon completion of five years of continuous primary residence ownership.
- Financial Education Programs Retirement Planning & Savings SupportOffers members access to financial education resources including Enrich™, a personal finance program, and It’s a Money Thing®, a video-based financial literacy series, to support financial wellness.
strategies · 4
how they think
Theories of action extracted from this org's own source material. Click any approach shared with other orgs to see the full field.
- Financial and credit education with operational independence credit_education_support unique to this orgProvides members with financial education resources and credit score literacy to improve financial understanding, while maintaining separation between educational tools and actual loan decision-making processes.
- Proactive real-time card security control real-time_card_control unique to this orgEnables members to instantly lock and unlock their debit or ATM cards via a mobile app, reducing fraud risk through immediate, user-driven card control.
- Shared-appreciation down payment assistance shared_appreciation_grant unique to this orgOffers down payment assistance through a shared-appreciation grant model, where the grant is secured with a lien that is forgiven after five years of homeownership, aligning long-term stability with financial support.
- Targeted workforce housing lending workforce_housing_targeting unique to this orgFocuses home loan programs and down payment assistance on healthcare professionals in training or early career stages to support workforce housing stability in high-need fields.
financials · form 990 · fy2022
the money
revenue
Total revenue$72.24M
Contributions & grants$00%
Program service revenue$61.79M86%
Investment income$9.04M13%
Other revenue$1.41M
expenses
Total expenses$60.30M
Program expenses—
Admin / overhead—
Fundraising—
Salaries & benefits$32.40M
Grants paid out$252K
Largest expense lineCompensation
balance sheet
Total assets$1.51B
Cash$90.62M
Investments$214.98M
Liabilities$1.40B
Net assets$114.43M
Liquid reserves60.8 mo
3 years on record · 2020–2022 · YoY revenue +12.8%
leadership · form 990 part vii · fy2022
who runs it
paid leadership · 22
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| ALAN ALTHOUSE | PRESIDENT & CEO | 40 | $1.11M |
| GARY BERNARD | EVP CHIEF OPERATIONS OFFICER | 40 | $547K |
| KATHLEEN HOFFMAN | MORTGAGE LOAN ORIGINATOR | 40 | $526K |
| KELLY ARGALL | MORTGAGE LOAN OFFICER | 40 | $520K |
| FRED FARBOD | SVP CHIEF LENDING OFFICER | 40 | $499K |
| BRENT CATTANI | FINANCIAL ADVISOR II | 40 | $486K |
| CHRIS KEARNEY | SVP CHIEF INFORMATION OFFICER | 40 | $476K |
| MICHAEL WARD | SVP CHIEF FINANCIAL OFFICER | 40 | $430K |
| KATHERINE SCIASCIA | MORTGAGE LOAN ORIGINATOR | 40 | $421K |
| ALYSSE MEDINA | SVP AND CHIEF LEGAL OFFICER | 40 | $364K |
| JENNIFER KIMMELL | SVP CHIEF MARKETING OFFICER | 40 | $327K |
| DARREN KENNON | MORTGAGE LOAN OFFICER | 40 | $313K |
| NIKKI BADJE | SVP CHIEF HUMAN RESOURCES OFFICER | 40 | $231K |
| RICK O'CONNOR | CHAIRMAN | 5 | $19K |
| SCOTT JOHS | TREASURER | 2 | $13K |
| SUSANNA DEFRANCO | SECRETARY | 1 | $12K |
| THOMAS CUMMISKEY | DIRECTOR | 1 | $12K |
| MIKE VASKO | DIRECTOR | 1 | $12K |
| MIKE MOULTON | VICE CHAIRMAN | 1 | $12K |
| JEFF HOMER | DIRECTOR | 1 | $11K |
| TIM NIESZ | DIRECTOR | 1 | $10K |
| DAVE HOLODY | DIRECTOR | 1 | $9K |
relationships · 9
who they work with
- Currency Marketing Inc. Partner — Provider of the It’s a Money Thing® financial education tool offered by TruWest Credit Union.
- Early Warning Services, LLC Partner — Licensor of Zelle®, which is integrated into TruWest's mobile and online banking services for person-to-person payments.
- Federal Home Loan Bank of San Francisco Government — Uses income eligibility guidelines published by the Federal Home Loan Bank of San Francisco for the WISH Program.
- SavvyMoney, Inc. Partner — Provides credit score monitoring and financial education tools integrated into TruWest's online banking platform.
- SavvyMoney, Inc. Partner — Provides the SavvyMoney credit score education tool integrated into TruWest's online banking platform.
- VISA U.S.A. Inc. Partner — Partnership to issue TruWest-branded Visa credit and debit cards.
- Visa U.S.A. Inc. Partner — Partnership to issue Visa-branded credit cards
- Visa U.S.A. Inc. Partner — Partnership to issue co-branded Visa credit cards
- iGrad Partner — Provider of the Enrich™ personal finance program offered by TruWest Credit Union.