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FLAGSTAFF SHELTER SERVICES INC

FLAGSTAFF, AZ · EIN 204921369 · Form 990 · FY2021 · NTEE L41 · Housing & Shelter · Medium ($1M-$10M) · flagshelter.org
revenue
$3.4M
expenses
$2.4M
net assets
$1.5M
employees
60
volunteers
21
program ratio
90%
mission · from form 990

Flagstaff Shelter Services saves and changes the lives of homeless individuals by offering them shelter and pathways into lives of dignity that benefit the community.

profile · synthesized from sources

Flagstaff Shelter Services provides emergency shelter and support services to individuals and families experiencing homelessness in Northern Arizona. The organization focuses on a "Housing First" approach, offering case management and connecting clients with community resources to achieve permanent housing stability. They operate multiple shelter locations, including converted hotels for non-congregate shelter.

named programs · 6 · from sources

what they call their work

Emergency Shelter
Provides 365-day-a-year emergency shelter, hot showers, food, laundry facilities, computer access for job services, and belongings storage to anyone experiencing homelessness or crisis.
Front Door Program
A coordinated entry process in partnership with Catholic Charities that serves as an intake and referral system for people in crisis to quickly access services across the Coconino County Continuum of Care, including emergency shelter, transitional shelter, homeless prevention, rapid re-housing, permanent supportive housing, and veteran services.
Housing First Initiative
Assigns case managers to help clients transition from emergency shelter into permanent housing, coordinating with community partners for resources to maintain stable housing.
Housing as Healthcare Program
Provides housing services and connects participants to coordinated medical and mental health care through community partnerships.
Non-Congregate Shelter (The Crown)
A 58-unit hotel purchased and opened in 2022 to provide non-congregate shelter to older adults, medically vulnerable individuals, and entire families.
Non-Congregate Shelter (The Lantern)
A 103-unit hotel purchased in 2023 and expected to open in 2025, providing non-congregate shelter to adults.
activities · 6 groups

what they do

  • Homeless Outreach and Engagement Services 6 activities
    • Coordinated Entry Program
      Formed the Front Door program, which serves as Coconino County's Coordinated Entry program, providing intake and referral services to help people in crisis access resources for long-term housing stability.
    • Coordinated Entry Program (Front Door)
      Operates the Front Door program, Coconino County's Coordinated Entry program, which provides intake and referral services to help people in crisis access resources for long-term housing stability.
    • Coordinated Entry and Case Management
      Manages the Front Door program, Coconino County's Coordinated Entry program, which provides intake and referral services to help people in crisis access resources for long-term housing stability. The organization also assigns case managers to clients to facilitate their transition from emergency shelter to permanent housing, with over 86% of rehoused individuals not returning to homelessness.
    • Coordinated Entry and Housing Navigation
      Operates the Front Door program, Coconino County's Coordinated Entry program, which provides intake and referral services to help individuals in crisis access resources for long-term housing stability. This includes assessing eligibility for various services within the Coconino County Continuum of Care and assigning case managers to help clients transition to permanent housing.
    • Coordinated Entry and Referral Services
      Operates the Front Door program, Coconino County's Coordinated Entry program, which provides intake and referral services to assess individuals in crisis and connect them to resources for long-term housing stability, including emergency shelter, transitional housing, homeless prevention, rapid re-housing, and permanent supportive housing.
    • Deliver case management and housing placement services
      Provides case management and supportive services to help individuals transition from emergency shelter to permanent housing, with over 86% of rehoused individuals not returning to homelessness. Services include eligibility assessments for Coconino County Continuum of Care programs, assistance with accessing rapid re-housing, permanent supportive housing, veteran services, and homeless prevention.
  • Emergency Shelter Services 6 activities
    • Emergency Shelter Operations
      Operates as the largest emergency shelter in Northern Arizona, providing 24/7, year-round shelter and critical services to vulnerable community members experiencing homelessness. This includes basic amenities like hot showers, food, laundry, computer access, and secure storage.
    • Emergency Shelter Operations
      Operates as the largest emergency shelter in Northern Arizona, providing 24/7, year-round shelter and critical services to vulnerable community members experiencing homelessness. This includes basic amenities like hot showers, food, laundry, computer access, and secure storage.
    • Emergency Shelter Operations
      Operates as the largest emergency shelter in Northern Arizona, providing 24/7, 365-day-a-year shelter and critical services to individuals and families experiencing homelessness or crisis. The shelter has a capacity of 170 beds and offers services such as hot showers, food, laundry, computer access, and secure storage.
    • Emergency Shelter Services
      Operates as the largest emergency shelter in Northern Arizona, providing shelter and critical services to individuals experiencing homelessness or crisis, 365 days a year.
    • Operate emergency shelter services
      Operates the largest emergency shelter in Northern Arizona, providing 24/7 emergency shelter and critical services year-round to individuals and families experiencing homelessness, including those displaced by crises such as wildfires or facility closures. The shelter serves over 2,000 unduplicated individuals annually, with a focus on vulnerable populations including people of color, individuals with disabling conditions, and those who are chronically homeless.
    • Operating Emergency Shelter Services
      Operates as the largest emergency shelter in Northern Arizona, providing 24/7, year-round shelter and critical services to vulnerable community members experiencing homelessness. The shelter has expanded its capacity to 170 beds and provides essential amenities like hot showers, food, laundry, and computer access.
  • Transitional and Permanent Supportive Housing 3 activities
    • Housing Placement and Case Management
      Assists individuals in finding permanent housing and transitioning out of homelessness, with assigned case managers since 2015. The organization reports that over 86% of individuals rehoused do not return to homelessness.
    • Implement Housing First initiative
      Operates a Housing First program model that prioritizes moving individuals experiencing homelessness directly into permanent housing without preconditions, supported by wraparound services to promote long-term stability.
    • Permanent Housing Assistance
      Assists individuals in finding permanent housing and moving out of homelessness, with over 86% of individuals rehoused not returning to homelessness.
  • Mobile and Fixed Hygiene Services for Homeless Individuals 2 activities
    • Offer essential support services at shelter facilities
      Provides on-site essential services including hot showers, laundry facilities, secure storage for belongings, meals, and computer access for job searching and employment services to support individuals experiencing homelessness.
    • Supportive Services
      Offers various supportive services including hot showers, food, computer access for job services, laundry facilities, and secure storage for belongings to over 2,000 unduplicated individuals each year.
  • Residential Facility Expansion & Renovation 1 activity
    • Expand shelter infrastructure and capacity
      Undertook physical expansions of shelter facilities, including adding a second story to increase capacity by 77 beds (totaling 170), completing construction on new space for a Housing as Healthcare Program, and announcing a $1 million expansion project.
  • Uncategorized 7 activities
    • Developing Non-Congregate Shelter Facilities
      Acquires and renovates hotels to create non-congregate shelter facilities. This includes "The Crown," a 58-unit hotel for older adults, medically vulnerable individuals, and families, and "The Lantern," a 103-unit hotel-to-housing facility for adults, with an expected opening in 2025.
    • Hotel-to-Housing Initiatives
      Opened "The Lantern," a 103-unit hotel-to-housing facility providing individual, non-congregate shelter, and has plans for additional hotel-to-housing projects.
    • Housing Placement and Case Management
      Assists individuals in finding permanent housing and transitioning out of homelessness through case management and a housing-first initiative. The organization also assesses individuals for eligibility for various services within the Coconino County Continuum of Care.
    • Non-Congregate Shelter and Hotel-to-Housing Projects
      Develops and operates non-congregate shelter facilities through hotel-to-housing conversions, including "The Crown" (a 58-unit facility for older adults, medically vulnerable individuals, and families) and "The Lantern" (a 103-unit facility for adults, with an expected opening in 2025). This initiative began with rented motel rooms in response to the COVID-19 pandemic.
    • Non-Congregate Shelter and Hotel-to-Housing Projects
      Develops and operates non-congregate shelter facilities through hotel-to-housing conversions. This includes "The Crown" (a 58-unit hotel for older adults, medically vulnerable individuals, and families) and "The Lantern" (a 103-unit facility, with one opened and another planned for 2025).
    • Non-Congregate Shelter and Supportive Housing
      Develops and operates hotel-to-housing projects to provide individual, non-congregate shelter. This includes "The Crown," a 58-unit facility for older adults, medically vulnerable individuals, and families, and "The Lantern," a 103-unit facility for adults, with an expected opening in 2025. This initiative also involves purchasing properties like the Howard Motel to expand emergency shelter and supportive housing.
    • Provide non-congregate shelter through hotel-to-housing conversions
      Converts purchased hotels into non-congregate emergency and transitional shelter facilities to serve vulnerable populations, including older adults, medically vulnerable individuals, and families. Projects include The Crown (58 units) and The Lantern (103 units), with The Lantern expected to open in 2025 and already operating as a renovated facility; this strategy was expanded during the COVID-19 pandemic using rented motel rooms.
financials · form 990 · fy2021
revenue
Total revenue$3.43M
Contributions & grants$3.38M98%
Program service revenue$55K2%
Investment income$140%
Other revenue$0
expenses
Total expenses$2.42M
Program expenses90%
Admin / overhead10%
Fundraising1%
Salaries & benefits$1.25M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$8.34M
Cash$329K
Investments$0
Liabilities$6.89M
Net assets$1.45M
Liquid reserves1.6 mo
3 years on record · 2019–2021 · YoY revenue -32.9%
leadership · form 990 part vii · fy2021

who runs it

paid leadership · 1
NameTitleHours/wkCompensation
ANNE ROSS SCHAEFER Executive Dir. 40 $150K
board members · 14
  • AARON SECAKUKU — VICE CHAIR
  • CHARLES HERNANDEZ II — Director
  • DAVID HAYWARD — Director
  • JACKI LENNERS — Secretary
  • JANET DEAN — Director
  • JESSICA DRUM — Chairman
  • JOANNA CARR — Director
  • JULIETTE RODDY — Director
  • KHARA HOUSE — Director
  • LAUREN LAUDER — BOARD CHAIR
  • MIKE THOMAS — Director
  • MOSES MILAZZO — Director
  • SARAH ERLINDER — Director
  • TED MACMAHON — Treasurer
relationships · 11

who they work with

  • Bezos Day 1 Families Fund Funder — Awarded a $2.5 million grant to Flagstaff Shelter Services.
  • Boulevard Creative Partner — Developed the Flagstaff Shelter Services website.
  • Boulevard Creative Partner — Developed the organization's website.
  • Boulevard Creative Partner — Provided website development services.
  • Boulevard Creative Partner — Website developed by Boulevard Creative.
  • Boulevard Creative Partner — Website developer for Flagstaff Shelter Services.
  • Catholic Charities Partner — Partnered to form the Front Door program, Coconino County’s Coordinated Entry program.
  • Coconino County Partner — Formed the collaborative Front Door intake program, Coconino County’s coordinated entry process that ensures individuals and families facing a housing crisis are referred to the most appropriate agency.
  • Corporation for Supportive Housing Partner — Accepted into the 2022 Arizona Supportive Housing Institute by the Corporation for Supportive Housing (CSH), a national organization specializing in supportive housing.
  • NPR’s Morning Edition Partner — Featured Ross Altenbaugh of Flagstaff Shelter Services.
  • Sunshine Rescue Mission Partner — Provided overflow emergency shelter after Sunshine Rescue Mission closed in October.