activities · 1
what they do
capacity building · 1
- Organizational Rebranding Organizational Mergers and AcquisitionsRebranded the organization from Alliance of Information & Referral Systems (AIRS) to Inform USA in 2023.
strategies · 8
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Curated Resource Database for Effective Referrals curated_resource_databaseThe organization maintains up-to-date resource databases, curated by trained staff, to support accurate and effective service referrals. This ensures that individuals can be reliably connected to the resources they need.
- Empowering Individuals through Needs-Based Community Navigation community_navigationThe organization utilizes trained Community Resource Specialists and curated resource databases to assess individual needs, provide comprehensive information, and empower individuals to make informed decisions about accessing services.
- Empowering Individuals through Needs-Based Community Navigation community_navigation_and_empowermentThe organization trains Community Resource Specialists to assess individual needs and empower them to make informed decisions about services. This approach emphasizes connecting individuals with needed services and resources, ensuring they are supported in navigating complex systems.
- Enhancing Professional Effectiveness through Training and Development professional_developmentThe organization provides professional development and training programs to equip community navigation practitioners with the skills and knowledge necessary to effectively connect individuals with needed services and improve their job performance.
- Inclusive Professional Development and Training inclusive_professional_developmentThe organization provides professional development and training, both online and in-person, with a strong emphasis on cultural intelligence and empathy. This ensures that professionals can effectively serve diverse populations, making sure all individuals feel heard and can access help regardless of their background.
- Promoting Inclusive and Equitable Service Delivery through Cultural Competence diversity_equity_inclusionThe organization integrates diversity, equity, and inclusion principles, including cultural intelligence and empathy, into its training and standards to ensure that all individuals receive respectful and accessible support regardless of their background.
- Standardizing and Professionalizing Community Navigation standards_and_certificationThe organization develops and implements professional standards, accreditation, and certification programs for community navigation to ensure consistent, equitable, and high-quality service delivery across the sector.
- Standardizing and Professionalizing Community Navigation standards_and_certificationThe organization develops and promotes clear, consistent professional standards, accreditation, and certification for community navigation programs and practitioners. This approach aims to benchmark quality, ensure equitable support, and professionalize the sector, ultimately improving the effectiveness of resource connection for individuals.
named programs · 5
what they call their work
Accreditation
Offers and administers organizational accreditation for community navigation providers to ensure a uniform level of quality and professionalism.
Certification
Offers and administers professional certifications (CRS, CRS-A/D, CRS-DC) for community navigation practitioners.
Inform USA Networker
A private knowledge portal for members to connect, share documents, and engage in discussions.
Standards and Quality Indicators
Develops clear and consistent professional standards that benchmark aspects of quality community navigation programs.
Training and Educational Access
Provides online and in-person training, webinars, a learning platform, and a Community Navigation Training Manual to help professionals develop skills.
relationships · 10
who they work with
- 211 Partner — Members include 211 programs.
- Inform USA Network — Member of Inform USA, formerly AIRS, the Alliance of Information and Referral Systems.
- Inform USA Network — Member organization of Inform USA (formerly AIRS), participating in its network for information and referral systems
- Inform USA Network — Professional membership network for community navigators and organizations that support them
- Inform USA Network — REFUGEE AND IMMIGRANT RELIEF S participates in the 211 Steering Committee alongside Inform USA, a national leadership organization
- Inform USA Partner — Partner organization with an appointed seat on the Inform USA Board of Directors
- LanguageLine Solutions Partner — Access to special rates on telephone interpretation and bilingual staff testing through Inform USA partnership
- NICEinContact Partner — Access to preferred pricing for cloud telephony services through Inform USA partnership
- Project World Impact Partner — Access to Google Ad Grant Management at a special rate through Inform USA partnership
- United Way Worldwide Network — REFUGEE AND IMMIGRANT RELIEF S collaborates with United Way Worldwide through participation in the 211 Steering Committee