activities · 28
what they do
direct service · 24
- Administer loan discounts and promotional rates Consumer Loan Products for MembersOffers promotional interest rate reductions on home equity loans (0.50% off) and auto loans (0.25% off for Benefits Checking account holders), along with illustrative tools showing potential savings from debt consolidation.
- Business Financial Services Mobile & Digital Banking ServicesProvides comprehensive financial services for businesses including business checking and savings accounts, merchant services with fraud prevention and data security tools, a digital cash management platform with payment processing and reporting, and a business cash rewards credit card with tiered cashback rates.
- Conduct system and branch operations maintenance Mobile & Digital Banking ServicesPerforms scheduled and unscheduled maintenance affecting online banking, mobile services, ATMs, identity theft monitoring, and debit card issuance. Also manages temporary branch closures and service disruptions.
- Credit Cards and Cardholder BenefitsOffers credit cards with no annual fees, 24/7 fraud protection, retail purchase protection up to $500 per claim, travel accident life insurance, and advanced mobile app controls for card management including locking/unlocking, merchant controls, and custom alerts.
- Deposit Accounts and Account Management Tools Overdraft Protection & Account ServicesOffers free checking and savings accounts, Share Certificates, IRA Share Certificates, and business checking and savings accounts, along with detailed account disclosures, fee schedules, and transparency tools available online and at branch locations.
- Fraud Prevention and Security Education Public Cybercrime Education & Response SupportProvides members with up-to-date information on trending scams, fraud protection resources, security tips, and email security guidance to help protect against phishing, imposter scams, ATM skimming, and other common threats.
- Free Financial Coaching and Education Services Financial Literacy Education & CoachingOffers free personal financial coaching to members, including 45-minute sessions for those opening a personal loan, and provides educational resources such as a downloadable budget worksheet, online financial calculators, a Financial Resources Guide via email, and a YouTube channel with financial education content.
- Insurance and Member Discount Programs Insurance and Discounted Financial Services for MembersOffers members affordable insurance options including hospital accident and accidental death & dismemberment coverage, discounts on Travelers Auto and Home Insurance, and promotes financial savings through illustrative debt consolidation examples.
- Lending and Loan Products Consumer Loan Products for MembersProvides a range of loan products including personal loans with terms up to 48 months, auto loans for various vehicles, home equity loans and lines of credit with CLTV up to 90%, SBA loans, commercial real estate and construction loans, and Share Certificate Secured loans, along with promotional rate discounts.
- Maintain transparency in account terms and fees Overdraft Protection & Account ServicesProvides comprehensive account and service disclosures detailing interest calculations, transaction limits, and deposit/withdrawal rules, along with a published fee schedule listing all charges. Disclosures are available online, at branches, and by phone request.
- Mobile and Online Banking Services Mobile & Digital Banking ServicesProvides mobile and online banking services including mobile check deposit, fund transfers, bill payments, live chat with associates, ATM location finder, remote deposit capture, and 24/7 account access, with scheduled maintenance performed to support system reliability.
- Offer consumer and business financial products Mobile & Digital Banking ServicesProvides a range of financial products including free checking accounts, Star High Yield Money Market accounts, Share Certificates, personal loans, auto loans, home equity loans and lines of credit, business checking and savings accounts, business credit cards with cashback rewards, merchant services, and a digital cash management platform for businesses.
- Offer free financial coaching and educational resources Financial Literacy Education & CoachingProvides free personal financial coaching to members, including 45-minute sessions for personal loan applicants, a downloadable budget worksheet, a Financial Resources Guide via email, online financial calculators, and a YouTube channel with financial education content and success stories.
- Offer home equity loans and lines of credit Home Equity Loans and HELOCsProvides Fixed Rate Home Equity Loans and Home Equity Lines of Credit with various Combined Loan to Value (CLTV) options, including promotional interest rate reductions.
- Offer insurance products and discounts Insurance and Discounted Financial Services for MembersProvides members with discounts on Travelers Auto and Home Insurance and offers affordable hospital accident and accidental death & dismemberment coverage.
- Offer personal banking products and services Mobile & Digital Banking ServicesProvides various personal banking products including free checking accounts, savings accounts, share certificates, and mobile banking services. Also offers personal loans, vehicle loans, and credit cards with features like no annual fees, 24/7 fraud protection, retail purchase protection, and travel accident life insurance.
- Partner on community development projects Volunteer-Driven Affordable Home ConstructionCollaborated with Verde Valley Habitat for Humanity to support new housing construction, contributing to the building of homes for four families during the pandemic.
- Provide business banking products and services Business Banking & Lending ServicesOffers various business checking and savings account options, flexible and customized business loans (including SBA loans, working capital lines of credit, commercial real estate, and construction loans), business cash rewards credit cards, digital cash management platforms, and merchant services.
- Provide financial education and coaching Financial Literacy Education & CoachingOffers free personal financial coaching sessions, downloadable budget worksheets, online financial calculators, and a Financial Resources Guide via email subscription to help members manage their finances, reduce debt, and build credit. Also maintains a YouTube channel with financial education content.
- Provide fraud prevention and security education Public Cybercrime Education & Response SupportShares up-to-date information on trending scams (e.g., phishing, imposter, utility, and job scams), offers fraud protection resources, security tips, and email security guidance to help members protect against online and offline threats.
- Provide fraud protection and security resources Public Cybercrime Education & Response SupportInforms members about trending scams and provides resources on fraud protection, security notices, security tips, and email security to help protect against online and offline threats.
- Provide mobile and online banking services Mobile & Digital Banking ServicesOffers mobile banking services including mobile check deposit, fund transfers, bill payments, live chat with associates, ATM location finder, and advanced credit card controls such as locking/unlocking cards and setting transaction alerts. Also maintains 24/7 fraud protection for credit cards.
- Serve Arizona businesses Business Banking & Lending ServicesProvides financial services to over 11,000 businesses in Arizona, including business accounts, lending, payment processing, and cash management solutions.
- Support member insurance and protection services Insurance and Discounted Financial Services for MembersOffers members discounted Travelers Auto and Home Insurance, affordable hospital accident and accidental death & dismemberment coverage, retail purchase protection up to $500 per claim, and travel accident life insurance through credit cards.
capacity building · 4
- Administer community grant programs Local Community GrantmakingThe OneAZ Community Foundation awards annual grants to Arizona nonprofits in the areas of Economic Empowerment and Entrepreneurship, Community Vitality, and Developing Future Leaders, having supported 562 organizations since 2016 and awarded $2.5 million in grants.
- Administer community grants Local Community GrantmakingAdministers grant programs for Arizona nonprofits in the areas of Economic Empowerment and Entrepreneurship, Community Vitality, and Developing Future Leaders, awarding dozens of grants annually.
- Community Grant Programs and Nonprofit Support Local Community GrantmakingThe OneAZ Community Foundation administers annual grant programs supporting Arizona nonprofits in Economic Empowerment and Entrepreneurship, Community Vitality, and Developing Future Leaders, having awarded $2.5 million in grants and supported 562 organizations since 2016.
- Partnerships for Community Development Volunteer-Driven Affordable Home ConstructionPartners with organizations such as Verde Valley Habitat for Humanity to support housing development, contributing to the construction of homes that housed four families during the pandemic.
strategies · 19
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Convenience and real-time service communication real_time_service_monitoringEnhances member experience through convenient, accessible services and real-time monitoring and communication of service status via a centralized portal to manage disruptions effectively.
- Convenient and resilient service delivery convenience-oriented financial servicesEnsures uninterrupted access to financial services through real-time outage monitoring and a centralized communication portal, supporting members during unpredictable life events.
- Convenient and transparent service delivery convenience-oriented financial servicesEnhances member trust and resilience by offering convenient, real-time access to financial services and outage information through digital tools, proactive communication, and secure protocols.
- Customized financial solutions for businesses customized solutionsDelivers tailored financial services to local businesses through a dedicated banking team, supporting entrepreneurship and economic growth in Arizona.
- Debt consolidation for simplified repayment debt-consolidationOffers debt consolidation as a strategic tool to combine multiple high-interest debts into a single, lower-interest loan, reducing financial complexity and improving repayment success.
- Financial inclusion and economic empowerment economic_empowermentAdvances economic independence and community vitality by expanding financial access, supporting entrepreneurship, and fostering leadership development through civic and professional programs.
- Local economic development and community vitality local economic developmentStrengthens Arizona’s economy and communities by supporting local entrepreneurs and small businesses, keeping money local, and investing in programs that foster civic engagement, leadership development, and cultural enrichment.
- Member-centric, not-for-profit cooperative model not-for-profit financial modelOperates as a member-owned, not-for-profit credit union that prioritizes financial well-being by returning earnings through lower fees, competitive rates, and localized services, while ensuring transparency, privacy, and regulatory compliance.
- Member-centric, not-for-profit cooperative model not-for-profit financial modelOperates as a member-owned, not-for-profit credit union that prioritizes financial well-being by returning earnings through lower fees, competitive rates, and technology investments, while ensuring member voice and ownership.
- Member-centric, not-for-profit cooperative model member-owned cooperativeOperates as a member-owned, not-for-profit credit union that prioritizes financial well-being by returning earnings to members through lower fees, competitive rates, and improved services, while ensuring accountability and democratic governance.
- Personalized financial coaching and education personalized_financial_coachingProvides one-on-one financial coaching and accessible education to empower members with practical tools and knowledge, enabling them to make informed decisions and achieve financial goals across life stages.
- Personalized financial coaching and education personalized_financial_coachingProvides one-on-one financial coaching and accessible financial education to empower members with practical tools and knowledge, enabling them to make informed decisions and achieve financial goals across life stages.
- Secure and compliant financial operations regulatory_complianceMaintains regulatory compliance with federal anti-discrimination laws and prioritizes member security by promoting safe practices and immediate reporting of suspicious activity.
- Secure and responsible financial practices member_education_and_security_protocolPromotes member security by educating on safe behaviors, such as not sharing credentials and reporting suspicious activity, while offering secure prequalification processes that protect credit scores.
- Structured budgeting and debt repayment methodologies financial roadmapEmploys evidence-based financial strategies such as zero-based budgeting, the 50/30/20 rule, debt snowball, debt avalanche, and debt consolidation to help members gain control over spending, reduce debt, and build financial stability through behavioral and structural change.
- Structured budgeting and debt repayment strategies financial roadmapEmploys evidence-based financial methodologies—including zero-based, 50/30/20, debt snowball, and debt avalanche approaches—to help members gain control over spending, reduce debt, and build positive financial behaviors.
- Support for local economic development and community vitality local economic developmentFosters sustainable community growth by strengthening local economies through affordable lending, support for entrepreneurs and small businesses, civic engagement, and investments in future leadership.
- Transparency, privacy, and regulatory compliance regulatory_compliancePromotes trust through plain-language communication, clear privacy policies, and strict adherence to federal fair lending and credit laws, ensuring equitable access and member protection.
- Transparent and privacy-first member communication transparency_through_plain_languageBuilds trust through plain-language communication of legal terms and transparent data practices, emphasizing member privacy and control over personal information.
named programs · 5
what they call their work
Home Equity Line of Credit
Variable-rate line of credit with draw period of 10 years and repayment up to 15 years, available for primary residences with CLTV up to 90%
Home Equity Loan
Fixed-rate loans for homeowners with CLTV up to 90%, offering loan amounts from $10,000 to $200,000 for terms up to 180 months
New and Used Auto Loans
Financing for new and used vehicles with terms up to 84 months, including rate discounts for members with Benefits Checking accounts
Savings and Money Market Accounts
Consumer and business savings products including tiered yield accounts, share certificates, and high-yield money market accounts
Visa Credit Cards
Multiple credit card options including low-interest and cash back rewards cards, all with no annual fees and built-in fraud protection
relationships · 20
who they work with
- Allstate Partner — Partners with Allstate for identity theft monitoring services offered to Benefits Checking account holders.
- Boys & Girls Club of Flagstaff Partner — Provided grant funding to support the Youth of the Year program, which offers leadership development, academic enrichment, and mentorship opportunities.
- Change Labs Partner — Awarded a $50,000 Legacy Grant to support community development initiatives.
- Department of Housing & Urban Development Government — Directs individuals who believe they have been discriminated against under the Federal Fair Housing Act to send complaints to the Assistant Secretary for Fair Housing and Equal Opportunity at HUD.
- Dress for Success Phoenix Partner — Provided grant funding to support Dress for Success Phoenix's Bank On Arizona program, which offers financial education, career development, and professional attire.
- Friends of Coconino County Parks Partner — Awarded a $140,800 Legacy Grant to support park-related community programs.
- Heartland Partner — Partners to provide merchant services.
- JobPath Partner — Awarded a $30,000 Legacy Grant to support workforce development programs.
- LegalShield Partner — Offers LegalShield services to members at a reduced cost.
- Member Support team Partner — Internal team responsible for assisting members with disclosures, providing support, and mailing paper copies upon request.
- Money Peach Partner — Partners with Money Peach to provide free financial education to members across Arizona.
- NPR Government — Cites NPR as a source for data on Americans living paycheck to paycheck.
- National Credit Union Administration Government — Directs individuals who believe they have been discriminated against under the Federal Fair Housing Act or the Equal Credit Opportunity Act to send complaints to the Office of Consumer Protection at NCUA.
- OneAZ Mobile Banking app Partner — Offers integrated mobile banking services including check deposit, fund transfers, bill payment, and live chat with associates.
- StartUp Tucson Partner — Awarded a $50,000 Legacy Grant to support entrepreneurship in Southern Arizona.
- Travelers Partner — Offers members discounts on Auto and Home Insurance through Travelers.
- Tu Nidito Partner — Provided grant funding to support grief support services for children, teens, young adults, and caregivers in Southern Arizona.
- Valley Leadership Partner — Awarded a $90,000 Legacy Grant to support leadership development initiatives.
- Verde Valley Habitat for Humanity Partner — Partners to help build new housing options for Arizonans in need.
- Visa Partner — Offers various Visa-branded credit cards, including State Forty Eight, Choice Rewards, Signature, and Platinum.