activities · 27
what they do
direct service · 24
- 24/7 Nurse Line for member health advice Health Information and Member Support LinesOperates a 24/7 Nurse Line that provides general health advice to members at any time.
- 24/7 Nurse Line for member health advice Health Information and Member Support LinesOperates a 24/7 Nurse Line that provides general health advice to members at any time, supporting access to care and health guidance outside regular business hours.
- Behavioral Health Services for Uninsured Individuals Financial Assistance for Therapy AccessProvides information and access to treatment for mental health conditions or substance use disorders (SUDs) for individuals without coverage, leveraging state and federal grants, and offers free behavioral health services to Phoenix residents.
- Comprehensive health care for children and youth in foster careProvides behavioral and physical health care coverage to all children and youth in Arizona foster care through the Department of Child Safety Comprehensive Health Plan, including crisis response and dedicated case navigation support.
- Comprehensive health services for children and youth in foster careProvides behavioral and physical health care coverage to all children and youth in Arizona foster care through the Department of Child Safety Comprehensive Health Plan, including crisis response via phone or text and dedicated Children's Liaisons to support care navigation, including under Jacob’s Law.
- Free behavioral health services and flu vaccines for Phoenix residents Financial Assistance for Therapy AccessProvides free behavioral health services to residents in the city of Phoenix and offers no-cost, no-prescription-needed flu vaccines to participants, expanding access to preventive and mental health care.
- Free behavioral health services for uninsured Phoenix residents Financial Assistance for Therapy AccessProvides free behavioral health services to uninsured individuals in the city of Phoenix, funded through state and federal grants.
- Free flu vaccinations for participants Seasonal and Pandemic Vaccine AdministrationProvides no-cost, no-prescription flu vaccinations to eligible participants.
- Free mental health and substance use treatment for uninsured individuals Financial Assistance for Therapy AccessProvides information and access to treatment for mental health conditions or substance use disorders (SUDs) for individuals without health coverage, using state and federal grants to fund services.
- Health Care Coverage for AHCCCS Members Integrated Physical and Behavioral Health CoverageProvides physical and behavioral health care coverage to AHCCCS members, including those with serious mental illness, in Maricopa, Pinal, and Gila counties, and offers integrated health care services to children, adults, and seniors eligible for AHCCCS.
- Health Care Coverage for Children and Youth in Foster CareProvides behavioral and physical health care coverage to all children and youth in Arizona foster care through the Department of Child Safety Comprehensive Health Plan, including a crisis response line and dedicated Children's Liaisons.
- Health Care Coverage for Elderly and Physically Disabled Long Term Care Members Integrated Physical and Behavioral Health CoverageProvides physical and behavioral health care coverage to Elderly and Physically Disabled Long Term Care members through ALTCS in Maricopa, Gila, Pima, and Pinal counties, and across Arizona.
- Health Care Coverage for Individuals with Developmental or Cognitive Disabilities Integrated Physical and Behavioral Health CoverageProvides physical and behavioral health care coverage and limited long-term services and supports to members with developmental or cognitive disabilities through DDD and ALTCS across Arizona.
- Health care for Elderly and Physically Disabled Long Term Care members via ALTCS Integrated Physical and Behavioral Health CoverageProvides physical and behavioral health care coverage and medical services to Elderly and Physically Disabled Long Term Care members through the Arizona Long Term Care System (ALTCS) in Maricopa, Gila, Pima, and Pinal counties.
- Health care for individuals with developmental or cognitive disabilities Integrated Physical and Behavioral Health CoverageProvides physical and behavioral health care coverage, along with limited long-term services and supports, to individuals with developmental or cognitive disabilities enrolled through DDD or ALTCS across Arizona.
- Healthcare Navigation and Provider Network Health Care Navigation & Second Opinion ServicesOffers a network of healthcare providers and support to help members access care and understand their health coverage, including an Office of Individual and Family Affairs (OIFA) team to assist with navigation and concerns.
- Long-term care health services for elderly and disabled adults Integrated Physical and Behavioral Health CoverageProvides physical and behavioral health care and long-term services and supports to Elderly and Physically Disabled Long Term Care members through ALTCS across Maricopa, Gila, Pima, and Pinal counties.
- Medicare Special Needs Plan (HMO SNP) Union and Association Health Benefits AdministrationOffers a Medicare special needs plan (HMO SNP) providing Medicare Parts A and B benefits to individuals dually eligible for Medicaid and Medicare.
- Medicare Special Needs Plan for dually eligible individuals Union and Association Health Benefits AdministrationOffers a Medicare special needs plan (HMO SNP) providing Medicare Parts A and B benefits to individuals dually eligible for Medicaid and Medicare, under the Mercy Care Advantage program.
- Medicare special needs plan for dually eligible individuals Union and Association Health Benefits AdministrationOffers a Medicare special needs plan (HMO SNP) providing Medicare Parts A and B benefits to individuals dually eligible for Medicaid and Medicare, branded as Mercy Care Advantage.
- Member Support and Health Advice Lines Health Information and Member Support LinesOperates a member support line, a 24/7 Nurse Line for general health advice, and a behavioral health crisis line and text service for members.
- Member support and care navigation services Health Information and Member Support LinesOperates a member support line available Monday to Friday, 7 a.m. to 6 p.m., and offers a network of healthcare providers and support staff to help members access care and understand their health coverage.
- Member support and care navigation services Health Information and Member Support LinesOperates a member support line (7 a.m. to 6 p.m., Monday–Friday) and offers a network of healthcare providers, care coordination, and dedicated Children's Liaisons to help members access services and navigate the health care system, including support under Jacob’s Law.
- Physical and behavioral health care for AHCCCS members Integrated Physical and Behavioral Health CoverageProvides integrated physical and behavioral health care coverage to AHCCCS members, including those with serious mental illness, in Maricopa, Pinal, and Gila counties. Services include general mental health and substance use disorder support.
capacity building · 3
- Capacity-building grants to community organizationsProvides financial support to community-based organizations through the Mercy C.A.R.E.S. program, such as a $130,000 grant to El Consejo Pima on Aging to strengthen local service capacity.
- Capacity-building grants to community organizationsProvides financial grants to community-based organizations through the Mercy C.A.R.E.S. program, such as a $130,000 grant to El Consejo Pima on Aging.
- Community GrantsAwards grants to community organizations through the Mercy C.A.R.E.S. program, such as a $130,000 grant to El Consejo Pima sobre el Envejecimiento.
strategies · 20
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Benefits Navigation and Care Coordination benefits_navigation and care coordinationSupports members in accessing, maintaining, and maximizing their health benefits through personalized guidance, provider networks, and assistance with renewals and contact updates.
- Benefits navigation and care coordination benefits_navigation_and_care_coordinationSupports members in accessing, maintaining, and maximizing their health benefits through personalized guidance, provider network access, and assistance with renewal processes to reduce coverage gaps.
- Benefits navigation and care coordination benefits_navigation_and_care_coordinationSupports members in accessing, maintaining, and maximizing their health benefits through personalized guidance, renewal assistance, and coordination with provider networks, especially for vulnerable groups like children in foster care.
- Coordinated Long-Term Services for Individuals with Disabilities coordinated_long_term_careProvides coordinated long-term care for individuals with developmental or cognitive disabilities by integrating with state systems to ensure continuity and accessibility of services.
- Coordinated long-term care for individuals with disabilities coordinated_long_term_careProvides integrated, coordinated long-term care services for individuals with developmental or cognitive disabilities by aligning with state systems to ensure continuity and accessibility of care.
- Coordinated long-term care for individuals with disabilities coordinated_long_term_careProvides coordinated long-term care services for individuals with developmental or cognitive disabilities by integrating with state systems to ensure continuity and accessibility of care.
- Culturally Responsive Care for Tribal Communities culturally responsive careFacilitates access to culturally appropriate health services for tribal members through partnerships with tribal and urban Indian health programs.
- Culturally responsive care for tribal communities culturally_responsive_careImproves access to health services for tribal members by partnering with tribal and urban Indian health programs to deliver culturally appropriate and community-aligned care.
- Culturally responsive care for tribal populations culturally_responsive_careImproves access to health services for tribal members by partnering with tribal and urban Indian health programs to deliver culturally appropriate and responsive care.
- Identity Protection via Photo Verification identity protection through photo verificationEnhances member identity protection and prevents fraud by integrating state-issued photo IDs into provider verification systems.
- Integrated Medicare-Medicaid Dual Eligible SNP dual_eligible_special_needs_planOffers a Special Needs Plan (SNP) through an HMO model for individuals dually eligible for Medicare and Medicaid, ensuring integrated care and streamlined benefits administration.
- Integrated Physical and Behavioral Health Care integrated_care_modelMercy Care uses an integrated care model to coordinate physical and behavioral health services, particularly for vulnerable populations including those with serious mental illness, to improve health outcomes through holistic treatment.
- Integrated physical and behavioral health care model integrated_care_modelMercy Care uses an integrated care model to deliver coordinated physical and behavioral health services, particularly for vulnerable populations including those with serious mental illness, by combining medical and behavioral health supports under a unified system to improve outcomes.
- Integrated physical and behavioral health care model integrated_care_modelMercy Care integrates physical and behavioral health services to provide coordinated care, particularly for vulnerable populations including AHCCCS members and those with serious mental illness, improving clinical outcomes through holistic treatment.
- Managed Care Delivery for AHCCCS Members managed_care_modelAs a local, nonprofit managed care organization, Mercy Care delivers health coverage to eligible AHCCCS members in Arizona through contracted health plans, including specialized support for those with serious mental illness.
- Managed care model for AHCCCS and dual-eligible populations managed_care_modelDelivers managed care services to eligible individuals through a nonprofit, locally operated health plan, including specialized SNP plans for those dually eligible for Medicare and Medicaid, ensuring comprehensive and accessible coverage.
- Managed care model for AHCCCS and dual-eligible populations managed_care_modelDelivers managed care coverage to eligible individuals through a nonprofit, locally operated health plan for AHCCCS, and offers an integrated Medicare-Medicaid Special Needs Plan (SNP) for dual-eligible members to streamline care and benefits.
- Streamlined Access Through Integrated Coverage Administration integrated coverage administrationUses a single ID card for members enrolled in both Mercy Care Advantage and Mercy Care Medicaid to simplify access to care and provider billing processes.
- Streamlined coverage administration and identity protection integrated_coverage_administrationEnhances access and security by using a single ID card for dual-enrolled members and integrating state-issued photo IDs into provider verification systems to prevent fraud and simplify billing.
- Streamlined coverage administration and identity protection integrated_coverage_administrationEnhances access and security by using a single ID card for dual enrollees and integrating state-issued photo IDs into provider verification systems to prevent fraud and simplify billing.
named programs · 9
what they call their work
Children's Liaisons
Provides support for services and navigating the healthcare system, including Jacob's Law support and Children's Behavioral Health Liaison services.
Community Resource Guide
Provides resources on various topics from tobacco cessation to life care planning, and support for disabilities, veterans, and tribal communities.
Get well Phoenix
Offers no-cost behavioral health services to residents in Phoenix.
Mercy Care ACC-RBHA
Provides physical and behavioral health care coverage for AHCCCS members, including those with a serious mental illness (SMI) designation, in Maricopa, Pinal, and Gila counties.
Mercy Care Advantage (HMO SNP)
A Health Maintenance Organization Special Needs Plan (HMO SNP) that provides Medicare benefits to people who qualify for both Medicaid and Medicare Parts A and B across various counties in Arizona.
Mercy Care DCS CHP
Provides physical and behavioral health care coverage for all children and youth in foster (out-of-home) care statewide.
Mercy Care Developmental Disabilities
Provides physical and behavioral health care coverage with limited long-term services and support for members of the Division of Developmental Disabilities (DDD) and Arizona Long Term Care System (ALTCS) statewide.
Mercy Care Long Term Care
Provides physical and behavioral health care coverage for Elderly and Physically Disabled (EPD) Long Term Care (LTC) members as part of the Arizona Long Term Care System (ALTCS) in Maricopa, Gila, Pima, and Pinal counties.
Nurse Line
Offers general health advice 24 hours a day, 7 days a week.
relationships · 23
who they work with
- Arizona Health Care Cost Containment System Government — Primary state agency through which Mercy Care delivers Medicaid-covered services.
- Arizona Health Care Cost Containment System Government — Provides Medicaid coverage through AHCCCS, with Mercy Care serving as a managed care plan.
- Arizona Health Care Cost Containment System (AHCCCS) Government — Collaborates with AHCCCS for identity verification and integrated coverage for Medicaid and Medicare beneficiaries.
- Arizona Health Care Cost Containment System (AHCCCS) Government — Operates under contracts with AHCCCS to provide health plans.
- Arizona Health Care Cost Containment System (AHCCCS) Government — Works with AHCCCS for renewal of coverage and eligibility determination for ACC-RBHA and ACC-RBHA with SMI plans.
- Arizona Long Term Care System Government — Delivers long-term care services to EPD and DDD members as part of ALTCS.
- Arizona Long Term Care System Government — Provides care and services as part of the Arizona Long Term Care System (ALTCS).
- Arizona Long Term Care System (ALTCS) Government — Directs members to ALTCS for updating contact information and renewals for Mercy Care Long Term Care plans.
- Centers for Medicare & Medicaid Services (CMS) Government — Follows CMS policies such as the Best Available Evidence (BAE) policy to determine cost-sharing for low-income members.
- Department of Child Safety Government — Implements the Comprehensive Health Plan for children and youth in foster care under contract with DCS.
- Department of Child Safety Government — Provides comprehensive health plan services for children and youth in foster care under DCS CHP.
- Department of Child Safety Government — State agency through which Mercy Care provides health care coverage to children and youth in foster care.
- Division of Developmental Disabilities Government — Partners with DDD to provide health care and long-term services to members with developmental disabilities.
- Division of Developmental Disabilities Government — State agency partner for delivering long-term care services to individuals with developmental disabilities.
- Division of Developmental Disabilities (DDD) Government — Directs members to DDD for updating contact information and renewals for Mercy Care Developmental Disabilities plans.
- Division of Developmental Disabilities (DDD) Government — Provides services to members statewide under the DDD program.
- El Consejo Pima sobre el Envejecimiento Partner — Organización receptora de una subvención del programa Mercy C.A.R.E.S. para servicios comunitarios.
- Health Insurance Marketplace® Partner — Refers individuals who no longer qualify for benefits to the Health Insurance Marketplace® for alternative health coverage options.
- Health-e-Arizona Plus Partner — Directs members to Health-e-Arizona Plus to update contact information and check renewal status for ACC-RBHA and ACC-RBHA with SMI plans.
- Indian Health Services Partner — Collaborates to provide health services to tribal children and youth in foster care.
- Tribally Operated 638 Health Care Facilities Partner — Provides access to health services for tribal children and youth in foster care.
- Urban Indian Health Programs Partner — Offers health services to urban Native American children and youth in foster care.
- مجلس بيما للشيخوخة Partner — تلقى دعمًا ماليًا بقيمة 130 ألف دولار من برنامج Mercy C.A.R.E.S.