irs program accomplishments · form 990 part iii · fy2021
what they reported doing
Program narrative the organization filed with the IRS. Ordered by program spending.
- #1 primary $10.56MCRISIS SERVICES INCLUDE: 1) MOBILE CRISIS SERVICE TEAMS ASSIST FAMILIES, ADULTS AND CHILDREN IN CENTRAL AND NORTHERN ARIZONA FACING AN IMMEDIATE CRISIS OR PSYCHIATRIC EMERGENCY THROUGH THE EMOTIONAL DISTRESS, MENTAL HEALTH OR BEHAVIORAL HEALTH CHALLENGES, ALCOHOL AND DRUG USE, OR DEVELOPMENTAL DISABILITY. TEAMS RESPOND TO SITUATIONS ON SITE, WHETHER IN THE HOME, AT SCHOOL, ON THE STREETS, OR IN A HOSPITAL AND PROVIDE BEHAVIORAL HEALTH ASSESSMENT, CONNECTION TO CARE, AND FOLLOW-UP CARE. FOR THE YEAR, APPROXIMATELY 10,300 PEOPLE RECEIVED CRISIS SERVICES,
- #2 $8.90MFAMILY SERVICES OFFERS FAMILY-FOCUSED TREATMENT TO ENSURE HEALTHY FAMILIES AND CHILDREN. SPECIALTY SERVICES FOCUS ON SUBSTANCE USE DISORDER TREATMENT TO FAMILIES WHERE SUBSTANCE USE HAS BEEN IDENTIFIED AS PUTTING CHILDREN AT RISK. THESE SERVICES PROMOTE FAMILY STABILITY WHILE SUPPORTING CHILD SAFETY. PROVIDING PARENTS AND CAREGIVERS THE TOOLS NEEDED TO SUCCESFULLY RAISE CHILDREN TO YOUNG ADULTHOOD. CHILD AND ADOLESCENT SERVICES FOCUS ON LEARNING, COPING SKILLS, SUBSTANCE USE PREVENTION, AND BEHAVIOR DEVELOPMENT. SERVICES ARE EVIDENCED BASED AND TRAUMA INFORMED. THERE WERE APPROXIMATELY 6,200 FAMILIES SERVED BY FAMILY SERVICES DURING THE YEAR.
named programs · 3 · from sources
what they call their work
Children Adolescents and Families Empowered (CAFÉ)
A community space offering behavioral health care and support services for youth aged 12-17, focusing on emotional well-being and life skills.
Medication-Assisted Treatment (MAT)
Provides comprehensive treatment for individuals with substance use disorders, integrating medication and counseling support.
Residential Substance Use Treatment
Offers a structured environment for individuals to focus on recovery from substance use disorders, including counseling and life skills training.
activities · 8 clusters
what they do
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Integrated Primary and Behavioral Health Care 2 activities
- Operate community health centers providing integrated primary and behavioral health careOperates community health centers that deliver comprehensive primary care, psychiatric services, behavioral health treatment, substance use disorder care, and preventive health services to all individuals regardless of ability to pay. Services include diagnosis and treatment of chronic illnesses, screenings, immunizations, wellness exams, and onsite pharmacy support, with care available both in-clinic and via telehealth.
- Operate community health centers providing integrated primary, behavioral, and psychiatric careTERROS operates community health centers that deliver comprehensive primary care, behavioral health services, psychiatric care, substance use treatment, and preventive care to all individuals regardless of ability to pay. Services are available both in-person at clinics and via telehealth.
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Transitional and Permanent Supportive Housing 2 activities
- Provide housing and supportive services for vulnerable populationsOperates multiple housing programs including transitional housing for youth, permanent supportive housing for women and children (e.g., 18-unit Pinchot Apartments), housing for individuals with serious mental illness, HUD Housing, and the H2O (Housing and Health Opportunities) Program. Provides on-site supportive services focused on recovery, life skills, and stability.
- Provide supportive and transitional housing programsTERROS offers multiple housing programs including transitional housing for youth, permanent supportive housing for women with children (e.g., 18-unit Pinchot Apartments), housing for individuals with serious mental illness, HUD Housing, and the H2O Program (Housing and Health Opportunities), often paired with recovery and supportive services.
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Community Resource Referral & Navigation 1 activity
- Address social determinants of health through wraparound supportSupports patients in accessing resources related to food, housing, employment, and transportation. Embeds wellness coaches in Boys & Girls Clubs across Arizona to provide outreach and support to youth and families in community settings.
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Outpatient Behavioral Health Services 1 activity
- Deliver outpatient counseling and therapy services for mental health and substance useProvides individual, group, and family counseling using evidence-based practices such as CBT, DBT, trauma-informed care, motivational interviewing, and strength-based approaches. Services include crisis intervention, relapse prevention, and peer support, delivered in clinics, schools, homes, and community settings.
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Peer-Supported Recovery Programs 1 activity
- Offer psychosocial rehabilitation and employment support servicesProvides psychosocial rehabilitation including peer support certification, pre-job skills training, and supported education and employment programs to promote recovery, independence, and community integration for individuals with mental health or substance use challenges.
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Assertive Community Treatment (ACT) Programs 1 activity
- Provide specialty health services for high-risk and vulnerable populationsTERROS operates specialty community health centers and programs focused on serving adults with serious mental illness, unhoused individuals and families, individuals under court-ordered treatment, and those at higher risk of HIV/STI, including through justice-involved health services and re-entry support.
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Homeless Outreach and Engagement Services 1 activity
- Support clients with social determinants of healthTERROS helps patients address non-medical needs such as food insecurity, housing instability, employment, and transportation through wraparound support services integrated into clinical and community programs.
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Uncategorized 9 activities
- Deliver behavioral health services for children, youth, and familiesTERROS provides family-centered behavioral health care for children and youth, including individual and family counseling, child and adolescent psychiatry, comprehensive case management, and community-based services. Programs include targeted support for transitional-aged youth and those involved in child welfare systems like Arizona’s Families F.I.R.S.T.
- Deliver justice-involved and re-entry health servicesProvides health and behavioral health services to justice-involved individuals through programs such as the Javelina Health Center, domestic and interpersonal violence services, and Bridging the Gap Re-entry Services. Delivers care in courthouses and other justice settings.
- Deliver outpatient mental health and substance use counselingTERROS provides individual, group, and family counseling for mental health and substance use disorders using evidence-based practices such as CBT, DBT, trauma-informed care, motivational interviewing, and strength-based approaches. Services include crisis intervention, relapse prevention, and psychosocial rehabilitation.
- Deliver services in community and mobile settingsTERROS provides care beyond clinical settings through outreach in homes, schools, Boys & Girls Clubs, courthouses, and other community locations. This includes embedding wellness coaches in Boys & Girls Clubs statewide to support youth and families.
- Deliver youth-focused behavioral health and development programsOperates the CAFÉ (Children Adolescents and Families Empowered) program at the 27th Avenue Health Center in Phoenix and the Stapley Health Center in Mesa, providing a youth-centered space for adolescents aged 12–17. Offers evidence-based group therapies, academic tutoring, life skills education, art therapy, communication training, and recreational activities to support emotional, social, and academic development.
- Operate residential substance use treatment programsTERROS runs 24/7 residential treatment facilities—including Maverick House, Pinchot Gardens, and Monte Vista Gardens—that provide structured recovery support, counseling, life skills training, peer support, and medication-assisted treatment (MAT) for individuals recovering from substance use disorders.
- Operate residential substance use treatment programsManages residential treatment facilities including Maverick House, Pinchot Gardens, and Monte Vista Gardens, offering 24/7 structured care with counseling, life skills training, peer support, and medication-assisted treatment (MAT) to support recovery and independence for individuals with substance use disorders.
- Provide specialty mental health and behavioral health services for high-risk populationsOperates specialty community health centers and programs serving adults with serious mental illness, unhoused individuals, those under court-ordered treatment, and people at higher risk of HIV/STI. Offers psychiatric evaluations, medication management, child and adolescent psychiatry, and treatment for conditions including depression, anxiety, bipolar disorder, schizophrenia, psychosis, and suicidal ideation.
- Run the CAFÉ youth program for adolescents aged 12–17TERROS operates the CAFÉ (Children Adolescents and Families Empowered) program at the 27th Avenue Health Center in Phoenix and the Stapley Health Center in Mesa, offering a youth-focused community space that provides evidence-based group therapies, art therapy, life skills education, academic tutoring, communication skill-building, peer support, and recreational activities.
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financials · form 990 · fy2021
the money
revenue
Total revenue$86.20M
Contributions & grants$12.79M15%
Program service revenue$70.63M82%
Investment income$39K0%
Other revenue$2.75M
expenses
Total expenses$83.52M
Program expenses86%
Admin / overhead14%
Fundraising0%
Salaries & benefits$64.31M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$53.07M
Cash$24.90M
Investments$637K
Liabilities$27.39M
Net assets$25.68M
Liquid reserves3.7 mo
3 years on record · 2019–2021 · YoY revenue +2.3%
leadership · form 990 part vii · fy2021
who runs it
paid leadership · 11
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| SAUL PEREA | CMO/MEDICAL DIRECTOR | 40 | $505K |
| JON ALLISON | MEDICAL DIRECTOR | 40 | $456K |
| PEGGY CHASE | CEO (RETIRED MAY 2022) | 40 | $373K |
| STEVE FRIEDLAND | PSYCHIATRIST | 40 | $318K |
| LILLIAM VILLALOBOS | PSYCHIATRIST | 40 | $304K |
| JOCELYN VERDUGO | PSYCHIATRIC NP | 40 | $292K |
| JOAO ESTEVES | PSYCHIATRIST | 40 | $289K |
| MONICA BENAVIDEZ | PSYCHIATRIST | 40 | $273K |
| KAREN HOFFMAN TEPPER | CEO AS OF MAY 2022, FORMERLY COO | 40 | $211K |
| MICHAEL MARION | CHIEF FINANCIAL OFFICER | 40 | $195K |
| SAFFRON CAREW | CHIEF INTEGRATION OFFICER | 40 | $182K |
board members · 14
- BUCKY BIDWILL — DIRECTOR
- BUFFY WOOTEN — DIRECTOR
- CALVIN COLE — CHAIR
- CAROLYN KROOT — SECRETARY
- DON NEWMAN — DIRECTOR
- ELIZABETH STOLTZ — DIRECTOR
- GRACE O'SULLIVAN — DIRECTOR
- KENNY POOLE — DIRECTOR
- MELINDA KOVACS — IMMEDIATE PAST CHAIR
- MIKE DURAN III — DIRECTOR
- MIKE KURTENBACH — VICE CHAIR
- MONICA TREJO — DIRECTOR
- NANCY MCKENNA CPA — TREASURER
- STELLA O'ROURKE — DIRECTOR
relationships · 5
who they work with
- Boys & Girls Clubs of the Valley Partner — Partners on the "Whole Child Approach Program" and embeds wellness coaches in their clubs.
- Boys and Girls Clubs Partner — Provides programs in community settings including Boys and Girls Clubs.
- Grand Canyon University Partner — Partners to provide academic tutoring at The Café.
- Grand Canyon University Partner — Partners to provide academic tutoring to young people in the CAFÉ program.
- HUD Government — Provides HUD Housing programs.