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COMMISSION ON ACCREDITATION OF
TUCSON, AZ · EIN 366149979 · Form 990 · FY2021 · NTEE E50D · Health Care · Large ($10M-$50M) · www.carf.org
revenue
$35.0M
expenses
$22.5M
net assets
$80.3M
employees
1,150
volunteers
11
program ratio
74%
mission · from form 990

PROMOTE QUALITY, VALUE & OPTIMAL OUTCOMES OF SERVICES THROUGH A CONSULTATIVE ACCREDITATION PROCESS.

profile · synthesized from sources

The Commission on Accreditation of Rehabilitation Facilities (CARF) is an international, independent nonprofit accreditor of health and human services. It provides accreditation services to organizations, ensuring they meet international standards of quality and promoting continuous improvement in service delivery. CARF also offers education and training to help organizations achieve and maintain accreditation.

irs program accomplishments · form 990 part iii · fy2021

what they reported doing

Program narrative the organization filed with the IRS. Ordered by program spending.

  1. #1 primary $747K
    STAKEHOLDER EXPERIENCE SURVEYS: CARF DEVELOPS SURVEY INSTRUMENTS AND ASSISTS SERVICE PROVIDERS WITH COLLECTING, ANALYZING AND REPORTING SURVEY DATA. SERVICE PROVIDERS USE THE INFORMATION AND IMPLEMENT CHANGES BASED ON FEEDBACK FROM CONSUMERS, EMPLOYEES AND OTHER KEY STAKEHOLDERS, WHICH ENABLES THEM TO IMPROVE THE SERVICES THEY PROVIDE. CARF HELPS MANY HUMAN SERVICE PROVIDERS WITH THEIR SURVEY NEEDS. INCLUDED IN THIS PROGRAM IS USPEQ (PRONOUNCED "YOU SPEAK"), WHICH STANDS FOR UNIVERSAL STAKEHOLDER PARTICIPATION EXPERIENCE QUESTIONNAIRES. USPEQ IS A RESEARCH BASED SURVEY TOOL DESIGNED BY CARF, WHICH WAS DEVELOPED AS A TURNKEY DATA COLLECTION AND REPORTING SYSTEM TO GATHER INFORMATION FROM KEY STAKEHOLDERS IN RESPONSE TO THE FIELD'S DESIRE TO ASPIRE TO EXCELLENCE IN HEALTH AND HUMAN SERVICES.
named programs · 8 · from sources

what they call their work

CARF 101: Achieving and Maintaining CARF Accreditation
Two-day interactive training session providing foundational knowledge for organizations preparing for first-time CARF accreditation or seeking a refresher on standards and survey process
CARF Canada 101: Achieving and Maintaining CARF Accreditation
Two-day training session offering an overview of CARF standards and the ASPIRE to Excellence® quality framework, with breakout sessions for specific program areas seeking accreditation
Canada Advanced Performance Measurement
Three-day interactive training helping organizations define, measure, and report program performance in alignment with CARF accreditation standards on performance measurement and improvement
Custom Training
Tailored accreditation-related training developed and delivered virtually or in-person for organizations, associations, or government committees based on specific needs and objectives
EditU eLearning
Resource for community service organizations serving persons with disabilities to learn computer skills
On-demand eLearning
Self-paced online courses and webinars on CARF standards, including recorded 101 trainings and best practice sessions, accessible through the Enhance Learning platform
Surveyor Program
A program for professionals to become part-time CARF surveyors, contributing to the peer-review process and influencing industry performance.
Transforming Outcomes Data into Management Information
Three-day institute guiding participants through planning and conducting outcomes management and quality improvement programs, designed for administrators, data managers, and service providers
activities · 6 groups

what they do

  • Accreditation Surveyor Program Management 14 activities
    • Accreditation process support and online management
      Operates a secure online portal and provides ongoing support to organizations throughout the accreditation process, including access to standards manuals, consultation, and guidance on survey preparation and outcomes management.
    • Management of accreditation certification process
      Provides a structured certification process for organizations seeking accreditation, supported by a secure online portal and ongoing guidance. Includes foundational training and customized support for first-time applicants and new staff.
    • Management of online accreditation portal and certification process support
      Operates a secure online portal and provides ongoing support to organizations throughout the CARF accreditation process, including consultation and access to resources.
    • Online accreditation management portal
      Operates a secure online portal that enables organizations to manage their accreditation process, with ongoing support provided throughout.
    • Operation of peer-review surveyor program
      Manages a part-time surveyor program integral to the peer-review accreditation process, engaging surveyors in standards development, training, and evaluation of service providers.
    • Peer-review and surveyor engagement program
      Operates a consultative peer-review accreditation model using a part-time surveyor program, where trained professionals conduct on-site evaluations and contribute to the development of CARF accreditation standards.
    • Peer-review surveyor program and standards development
      Manages a part-time surveyor program involving peer-review evaluations and engages surveyors in the development of CARF accreditation standards. Surveyors are trained and supported through educational webinars, publications, and interactive sessions.
    • Peer-review surveyor program and standards development
      Engages trained surveyors in a part-time peer-review process to conduct accreditation reviews and involves them in the development and refinement of CARF accreditation standards.
    • Support for Accreditation Process
      Offers ongoing support to organizations throughout the accreditation process, including access to a secure online portal, consultation, publications, training opportunities, and newsletters.
    • Support for Accreditation Process
      Offers ongoing support to organizations throughout the accreditation process, including access to a secure online portal, publications, training opportunities, and newsletters.
    • Support for Accreditation Process
      Offers ongoing support to organizations throughout the accreditation process, including access to a secure online portal, publications, training opportunities, and newsletters.
    • Surveyor Program Management
      Operates a part-time surveyor program as part of its peer-review accreditation process, engaging surveyors in the development of accreditation standards and providing them with educational resources.
    • Surveyor Program Management
      Operates a part-time surveyor program as part of its peer-review accreditation process and engages surveyors in the development of CARF accreditation standards, providing them with educational resources.
    • Surveyor Program and Development
      Operates a part-time surveyor program as part of its peer-review accreditation process, providing surveyors with educational resources and engaging them in the development of accreditation standards.
  • Professional Accreditation & Certification Maintenance 8 activities
    • Annual continuing education conference
      Hosts an annual conference focused on industry trends and developments in health and human services, providing continuing education opportunities for professionals involved in accreditation and quality improvement.
    • Continuing Education and Training
      Hosts an annual continuing education conference and provides various training sessions, webinars, and institutes focused on standards, survey preparation, quality enhancement, outcomes management, and innovative practices in health and human services. Customized training is also offered.
    • Delivery of accreditation-related training and education
      Offers a range of educational programs including in-person and virtual training sessions, webinars, and a three-day institute focused on outcomes management, quality improvement, and alignment with CARF standards. Also provides customized training by subject matter experts.
    • Educational Training and Conferences
      Hosts an annual continuing education conference and provides various training sessions, including foundational training for accreditation, interactive sessions on the ASPIRE to Excellence® framework, and institutes for outcomes management and quality improvement.
    • Educational Training and Conferences
      Hosts an annual continuing education conference and provides various training sessions, including foundational training for new organizations, interactive sessions on the ASPIRE to Excellence® quality framework, and institutes for outcomes management and quality improvement. Customized training is also available.
    • Support and training for accreditation preparation
      Offers a range of training and educational resources to support organizations and professionals through the accreditation process, including in-person and virtual foundational and advanced training sessions, customized consulting, webinars, standards manuals, and interactive institutes focused on outcomes management and quality improvement.
    • Training and education for accreditation preparation
      Delivers in-person and virtual training sessions, including foundational courses, interactive reviews of quality frameworks, and multi-day institutes focused on outcomes management and quality improvement aligned with CARF standards.
    • Training and education programs for accreditation readiness
      Offers a range of training opportunities, including in-person and virtual sessions, foundational courses, three-day institutes, and customized training to prepare organizations for CARF accreditation. Topics include standards interpretation, outcomes management, quality improvement, and the ASPIRE to Excellence® framework.
  • Professional Development & Certification Programs 7 activities
    • Advocacy and outreach on accreditation value
      Delivers presentations to state and provincial associations, conferences, and government committees to promote the value and impact of CARF accreditation.
    • Advocacy and outreach on accreditation value
      Delivers presentations to state and provincial associations, conferences, and government committees to promote the value of CARF accreditation.
    • Advocacy and outreach on accreditation value
      Delivers presentations to state and provincial associations, conferences, and government committees to promote the value and impact of CARF accreditation.
    • Advocacy and outreach on accreditation value
      Delivers presentations to state and provincial associations, conferences, and government committees to promote the value and impact of CARF accreditation in improving service quality and accountability.
    • Advocacy for Accreditation Value
      Delivers presentations to state and provincial associations, conferences, and government committees to promote the value of CARF accreditation.
    • Advocacy for Accreditation Value
      Delivers presentations on the value of CARF accreditation to state and provincial associations, conferences, and government committees.
    • Continuing education and professional development
      Hosts an annual continuing education conference and provides access to educational webinars, publications, and other resources for surveyors and service providers to support professional growth and knowledge of industry trends.
  • Healthcare and Behavioral Health Accreditation 5 activities
    • Accreditation Services for Health and Human Service Providers
      Provides accreditation to health and human service providers through a defined certification process, ensuring adherence to international standards of quality, accountability, and continuous improvement. This includes comprehensive reviews and consultative peer-review accreditation.
    • Accreditation Services for Health and Human Service Providers
      Provides accreditation to health and human service providers through a defined certification process, ensuring adherence to international standards of quality, accountability, and continuous improvement. This includes comprehensive reviews and consultative peer-review accreditation.
    • Accreditation and certification of health and human service providers
      Provides accreditation and certification services to health and human service organizations, ensuring adherence to international standards of quality, accountability, and continuous improvement through a consultative peer-review process.
    • Accreditation and certification services for health and human service providers
      Provides accreditation and certification to health and human service organizations to verify adherence to international standards of quality, accountability, and continuous improvement. The process includes comprehensive reviews, peer-review surveys, and ongoing support for organizations seeking accreditation across various service areas, including substance use disorder treatment.
    • Accreditation of health and human service providers
      Conducts consultative peer-review accreditation to assess whether health and human service providers meet international standards for quality, accountability, safety, and continuous improvement. The process includes comprehensive reviews and adherence to defined standards.
  • Executive Function & Digital Literacy Training 5 activities
    • Direct skills training for individuals with disabilities
      Provides the EditU eLearning platform to help individuals with disabilities develop computer and digital literacy skills.
    • Direct skills training for individuals with disabilities
      Provides the EditU eLearning platform to help individuals with disabilities develop computer skills.
    • Direct support services for individuals with disabilities
      Provides the EditU eLearning platform to help individuals with disabilities develop computer and digital literacy skills.
    • EditU eLearning platform for individuals with disabilities
      Provides the EditU eLearning platform to help individuals with disabilities develop computer skills.
    • eLearning Platform for Individuals with Disabilities
      Provides the EditU eLearning platform to help individuals with disabilities develop computer skills.
  • Uncategorized 10 activities
    • ASAM-Approved Certification for Substance Use Disorder Treatment
      Operates the only certification program approved by the American Society of Addiction Medicine for adult residential substance use disorder treatment services at ASAM Levels of Care 3.1, 3.5, and 3.7.
    • ASAM-Approved Certification for Substance Use Disorder Treatment
      Operates the only certification program approved by the American Society of Addiction Medicine for residential substance use disorder treatment services, specifically for ASAM Levels of Care 3.1, 3.5, and 3.7.
    • ASAM-approved certification for substance use disorder treatment
      Operates the only certification program approved by the American Society of Addiction Medicine for residential substance use disorder treatment services, covering ASAM Levels of Care 3.1, 3.5, and 3.7.
    • Accreditation and certification of health and human service providers
      Provides accreditation and certification services to health and human service organizations, including specialized certification for adult residential substance use disorder treatment at ASAM Levels of Care 3.1, 3.5, and 3.7. The process includes comprehensive reviews to ensure adherence to international standards for quality, safety, effectiveness, and continuous improvement.
    • Direct public feedback mechanism for accredited providers
      Operates a toll-free telephone line and accepts written feedback via postal mail to collect public input on accredited service providers during regular business hours.
    • Public Feedback Mechanism
      Operates a toll-free telephone line and accepts written feedback via postal mail to receive public comments on accredited providers.
    • Public Feedback Mechanism
      Operates a toll-free telephone line and accepts written feedback via postal mail to receive public comments on accredited providers.
    • Public feedback mechanism for accredited providers
      Operates a toll-free telephone line and accepts written feedback via postal mail to collect public input on accredited providers during regular business hours.
    • Public feedback mechanism for accredited providers
      Operates a toll-free telephone line and accepts written feedback via postal mail to collect public input on accredited service providers during regular business hours.
    • Specialized certification for substance use disorder treatment services
      Offers the only certification program approved by the American Society of Addiction Medicine for residential substance use disorder treatment services, covering ASAM Levels of Care 3.1, 3.5, and 3.7.
financials · form 990 · fy2021
revenue
Total revenue$35.04M
Contributions & grants$00%
Program service revenue$33.38M95%
Investment income$1.27M4%
Other revenue$391K
expenses
Total expenses$22.50M
Program expenses74%
Admin / overhead26%
Fundraising0%
Salaries & benefits$17.67M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$91.58M
Cash$31.51M
Investments$36.87M
Liabilities$11.32M
Net assets$80.26M
Liquid reserves36.5 mo
2 years on record · 2020–2021 · YoY revenue +36.9%
leadership · form 990 part vii · fy2021

who runs it

paid leadership · 8
NameTitleHours/wkCompensation
BRIAN BOON PRESIDENT/CEO 40 $1.48M
CINDY L JOHNSON CHIEF RESOURCE OFFICER/TRE 40 $513K
DARREN M LEHRFELD GEN COUNSEL/CAO/SECY 40 $475K
DI SHEN CHIEF RESEARCH OFFICER 40 $332K
MICHAEL JOHNSON MANAGING DIRECTOR 40 $258K
JED JOHNSON MANAGING DIRECTOR 40 $235K
PETE HATHAWAY MANAGING DIRECTOR 40 $212K
CHRISTINE MACDONELL MANAGING DIRECTOR 40 $171K
board members · 11
  • DONALD DEW — DIRECTOR
  • HERB ZARETSKY — DIRECTOR
  • KAYDA JOHNSON — DIRECTOR
  • MARVIN MASHNER — DIRECTOR
  • PAUL NATHENSON — DIRECTOR
  • RICK FORKOSH — CHAIR
  • ROBERT SHORT — DIRECTOR
  • SHARON OSBORNE — DIRECTOR
  • SUSANNE M BRUYERE PHD CRC — DIRECTOR
  • THOMAS J BUCKLEY EDD — DIRECTOR
  • TOM HEATH — DIRECTOR
relationships · 9

who they work with

  • ASAM Partner — Collaborates with ASAM on Level of Care certification.
  • American Society of Addiction Medicine Government — Approves CARF's certification program for residential substance use disorder treatment services
  • CARF Network — CARF Canada operates as an affiliate of CARF, providing accreditation services in Canada under its international framework.
  • CARF Europe Partner — Regional office established to serve European service providers under the CARF accreditation network.
  • CARF International Government — Primary name under which the organization operates and receives feedback.
  • CBI Health Group Partner — Partner organization that participates in CARF accreditation and provides testimonials about its value.
  • Rise Incorporated Partner — Organization represented by surveyor Lynn Noren, who participates in CARF's surveyor program.
  • government committees Government — Delivers presentations on the value of CARF accreditation
  • state and provincial associations Partner — Provides presentations on the value of CARF accreditation