irs program accomplishments · form 990 part iii · fy2021
what they reported doing
Program narrative the organization filed with the IRS. Ordered by program spending.
- #1 primary $10.87MMENTAL HEALTH SERVICES - HOPE PROVIDES COUNSELING AND PSYCHIATRIC SERVICES TO CHILDREN, ADOLESCENTS, ADULTS AND SENIORS WITH A QUALIFYING MENTAL HEALTH DIAGNOSIS AND A DEVELOPMENTAL DISABILITY. THESE SERVICES INCLUDE CASE MANAGEMENT, REHABILITATION COUNSELING, THERAPEUTIC BEHAVIORAL SERVICES, FAMILY EDUCATION AND COLLATERAL THERAPY. THIS PROGRAM SERVED OVER 1700 CLIENTS IN SANTA CLARA, SANTA CRUZ AND MONTEREY COUNTIES.1,747 PEOPLE WERE SERVED.
- #2 $8.28MEMPLOYMENT SERVICES - HOPE OFFERS SEVERAL SERVICES TO HELP ADULTS WITH DISABILITIES FIND JOBS. THESE SERVICES INCLUDE VOCATIONAL TRAINING, JOB PLACEMENT, AND FOLLOW-UP SUPPORT TO HELP WITH CAREER GROWTH. THESE PROGRAMS SERVED APPROXIMATELY 300 CLIENTS IN SANTA CLARA, SAN MATEO, SANTA CRUZ, SAN BENITO AND MONTEREY COUNTIES.270 PEOPLE WERE SERVED.
named programs · 10 · from sources
what they call their work
Children’s Services
Individualized plans and services for children from birth to age five with developmental disabilities, including private clients
Community Living Services
Supported and independent living services using skill acquisition and personalized support to help adults with developmental disabilities participate fully in their communities
Day Services
Functional training and individualized plans focused on safety, health, and community contributions through volunteer or paid work
Employment, Media & Community Connections (EMCC)
Community-based and site-based programs offering career development, job coaching, media and technology training, and community integration activities for individuals with developmental disabilities
Family and Children's Services
Provides individualized plans, services, and goals for children from birth to age five with developmental disabilities.
HopeCOMMERCE
Online marketplace on eBay and Amazon featuring collectibles and hard-to-find items from HopeTHRIFT stores
HopeTHRIFT
Thrift stores in San Jose, Fremont, and Watsonville that generate revenue for Hope Services while offering affordable shopping; includes HopeREWARDS loyalty program
Mental Health Services
Counseling and psychiatric services for children, adolescents, adults, and seniors with developmental disabilities and a qualifying mental health diagnosis
Senior Services
Leisure, recreational, social, and health-related activities for individuals age 45+ with developmental disabilities
Training & Employment
Life skills training, academic enrichment, job coaching, and on-the-job support for individuals seeking employment
activities · 5 clusters
what they do
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Supported Living for IDD 2 activities
- Community living and independent living supportOffers Supported Living and Independent Living Services that enable adults with developmental disabilities to live and participate in their communities through personalized skill development and long-term staff support.
- Support services for individuals with developmental disabilitiesProvides comprehensive support to approximately 3,500–3,900 individuals and their families across six to eight California counties, including autism spectrum disorders, Down syndrome, and cerebral palsy. Services include day programs, life skills training, counseling, psychiatric care, and recreational activities tailored to children, adults, and seniors.
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Adaptive Social and Recreational Programs 1 activity
- Day Services programsProvides structured day programs including paid work, classes, volunteer opportunities, personal enrichment, and academic activities for individuals with developmental disabilities.
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Supported Employment for People with Disabilities 1 activity
- Employment training and job placementDelivers job coaching, on-the-job support, and employment preparation programs, including the SPARTANS OCLS model, to help neurodiverse individuals secure and sustain competitive, integrated employment, as demonstrated by long-term placements such as at Google.
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Thrift Store Network Operation 1 activity
- HopeTHRIFT volunteer and revenue programsOperates HopeTHRIFT stores in Northern California, including Watsonville, which generate revenue to support services and foster inclusive environments for associates, participants, and customers, while engaging volunteers.
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Uncategorized 1 activity
- Participant engagement and community eventsFacilitates participation in community events such as A Night to Shine prom, including roles in event planning and the glam squad, and produces annual personalized movies and public service announcements to highlight participant achievements.
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financials · form 990 · fy2021
the money
revenue
Total revenue$51.94M
Contributions & grants$6.48M12%
Program service revenue$44.98M87%
Investment income$475K1%
Other revenue$0
expenses
Total expenses$49.86M
Program expenses87%
Admin / overhead12%
Fundraising1%
Salaries & benefits$36.13M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$35.20M
Cash$7.80M
Investments$9.32M
Liabilities$12.92M
Net assets$22.28M
Liquid reserves4.1 mo
3 years on record · 2019–2021 · YoY revenue -0.9%
leadership · form 990 part vii · fy2021
who runs it
paid leadership · 9
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| CHARLES CHIP HUGGINS | PRESIDENT/CEO | 38 | $412K |
| PAUL SHEA | VP OF OPERATIONS (LEFT 12/21) | 38 | $279K |
| CLAYTON NG | CFO | 38 | $239K |
| ANNA FERNANDEZ | DIR. OF MENTAL HEALTH SERV | 38 | $226K |
| CLARA LEE | PSYCHIATRIST | 38 | $210K |
| KRISTI ALARID | DIRECTOR - SOUTH DISTRICT | 38 | $167K |
| CATHY BOUCHARD | DIRECTOR - CENTRAL DISTRICT | 38 | $166K |
| TARA BECKMAN | CPO | 38 | $160K |
| FRANCIE HSU | CONTROLLER | 38 | $153K |
board members · 16
- BILL PALMER — CHAIR
- CAMERON HASTE — BOARD MEMBER
- CANDACE BEYER — BOARD MEMBER (START 04/22)
- CHRISTINE JOSEPH — BOARD MEMBER
- DAN FOSTER — BOARD MEMBER
- GOPAL KUMARAPPAN — BOARD MEMBER
- HARKISHIN NACHNANI — BOARD MEMBER (START 04/22)
- IVAN FUJIHARA — BOARD MEMBER
- JENN HENLEY — BOARD MEMBER
- JOE PERT — BOARD MEMBER
- KAREN COTTLE — BOARD MEMBER
- LIBO CAO MEYERS — BOARD MEMBER
- LISA CHAPMAN — SECRETARY
- ORI KOCHAVI — BOARD MEMBER
- RALPH HARNETT — TREASURER
- ROHAN BAFNA — BOARD MEMBER (START 04/22)
relationships · 13
who they work with
- Amazon Partner — Hosts HopeCOMMERCE storefront for online sales of thrifted items.
- California Department of Rehabilitation Government — Funds employment services offered to qualifying clients.
- East Bay Times Government — Recognized as Best Nonprofit in the East Bay by the East Bay Times in 2026.
- Golden Gate Regional Center Partner — Referral and eligibility partner for residents of San Mateo County.
- HopeTHRIFT Partner — Owned by Hope Services and functions as a revenue-generating arm to support its mission.
- HopeTHRIFT Partner — Thrift store operation that supports Hope Services through retail sales.
- Regional Center of the East Bay Partner — Referral and eligibility partner for residents of Alameda County.
- San Andreas Regional Center Partner — Referral and eligibility partner for residents of Santa Clara, San Benito, Monterey, and Santa Cruz counties.
- San Jose Mercury News Government — Recognized as Best Nonprofit in Silicon Valley by the San Jose Mercury News.
- San Jose State University Partner — Collaborates on the SPARTANS OCLS program to support neurodiverse students in preparing for competitive, integrated employment.
- Tim Bow Foundation Partner — Partners to engage program participants in community events such as A Night to Shine prom.
- eBay Partner — Hosts HopeCOMMERCE storefront for online sales of thrifted items.
- local TV stations Partner — Partners with local TV stations to produce public service announcements for nonprofits and community events.