DONOR NETWORK OF ARIZONA

TISSUE & OCULAR RECOVERY & PLACEMENT SERVICES: THE ORGANIZATION ALSO FACILITATED THE DONATION AND RECOVERY OF VARIOUS TISSUES FOR TRANSPLANT PURPOSES.IN 2020, DESPITE CHALLENGES PRESENTED BY COVID-19 WHICH RESULTED IN THE DEFERRAL OF DONORS AS WELL AS A DECREASE IN ELECTIVE SURGERIES PERFORMED, 1,643 PEOPLE DONATED BONE, CARDIOVASCULAR, OR SKIN TISSUE. OF THESE, 983 PEOPLE DONATED BONE FOR ORTHOPEDIC PURPOSES. AS THE NUMBER ONE RECOVERY AGENCY FOR OUR HEART VALVE RECOVERY PARTNER, WE FACILITATED THE DONATION OF A RECORD-SETTING 387 HEART VALVES. THIS WAS A 33% INCREASE FROM THE PREVIOUS RECORD-SETTING YEAR. HEART VALVES ARE MOST FREQUENTLY TRANSPLANTED IN PEDIATRIC PATIENTS. THERE WERE ALSO 550 SAPHENOUS VEINS DONATED IN 2020. THE GENEROSITY OF 1,512 PEOPLE RESULTED IN DONATED SKIN FOR BURN VICTIMS AND RESTORATIVE PROCEDURES. THE 1,643 DONORS ALSO DONATED OTHER CARDIOVASCULAR AND ORTHOPEDIC TISSUES.IN ADDITION, 580 PEOPLE DONATED CORNEAS THAT RESULTED IN 673 CORNEAL TRANSPLANTS, OF WHICH 29 WERE PROVIDED GRATIS FOR THOSE WHO COULD NOT AFFORD A TRANSPLANT OTHERWISE. THESE DONORS ALSO DONATED CORNEAS FOR RESEARCH AND SCLERA FOR TRANSPLANTATION PURPOSES. BECAUSE OF COVID-19 CONCERNS AND PPE SHORTAGES, A BAN ON ELECTIVE SURGERIES WAS IN PLACE FOR SEVERAL MONTHS DURING 2020. THIS INCLUDED THE MAJORITY OF CORNEAL TRANSPLANTS, RESULTING IN LOWER NUMBERS OF CORNEAS TRANSPLANTED THAN IN PREVIOUS YEARS.

HOSPITAL DONOR PROGRAM DEVELOPMENT: THE HOSPITAL DONOR PROGRAM DEVELOPMENT DEPARTMENT IS RESPONSIBLE FOR MAXIMIZING THE TOTAL NUMBER OF DONORS RECOVERED FOR TRANSPLANT IN ARIZONA THROUGH THE IMPLEMENTATION OF INDIVIDUALIZED DONOR PROGRAMS BASED ON COMPREHENSIVE HOSPITAL ASSESSMENT, ANALYSIS OF THE DONOR POTENTIAL, THE IMPLEMENTATION OF ONGOING QUALITY PROCESS IMPROVEMENT AND INITIATION AND FOSTERING OF EFFECTIVE RELATIONSHIPS WITHIN THE HEALTHCARE COMMUNITY.CURRENTLY THIS DEPARTMENT HAS 16 FULL-TIME COORDINATORS/ASSOCIATES, A SUPERVISOR, A MANAGER AND ONE DIRECTOR WHO, IN ADDITION TO THE VICE PRESIDENT OF DEVELOPMENT AND REFERRAL SERVICES, PROVIDE EDUCATION AND SERVICES TO OVER 120 HOSPITALS AS WELL AS HOSPICES AND OTHER DONATION REFERRAL ORGANIZATIONS THROUGHOUT ARIZONA. DONOR NETWORK OF ARIZONA (DNA) CONTINUES TO UTILIZE THE BEST PRACTICES AS DEFINED BY THE U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES' BREAKTHROUGH COLLABORATIVES FOR ORGAN DONATION AND TRANSPLANTATION. THIS INCLUDES ACTIVE PARTICIPATION IN REGIONAL AND NATIONAL IMPROVEMENT EFFORTS. THESE EFFORTS CONTINUE TO HELP US MAXIMIZE CONVERSION RATES, DONORS AND THE NUMBER OF ORGANS TRANSPLANTED PER DONOR IN ARIZONA. IN ADDITION TO ONGOING EDUCATION IN ARIZONA HOSPITALS AND HEALTHCARE ORGANIZATIONS, DNA HOLDS AN ALL-HOSPITAL SYMPOSIUM EVERY OTHER YEAR.SOME KEY HIGHLIGHTS FOR 2020 INCLUDE:THE HOSPITAL DONOR PROGRAM DEVELOPMENT DEPARTMENT PLAYED A VITAL ROLE IN THE CONTINUATION OF ORGAN AND TISSUE DONATION PROCESSES IN ARIZONA HOSPITALS THROUGHOUT THE COVID-19 PANDEMIC. STAFF WORKED CLOSELY WITH KEY HOSPITAL LEADERS THROUGHOUT THE STATE TO DEVELOP AND IMPLEMENT SURGE PLANNING TO IDENTIFY ONGOING REFERRAL PROCESSES, ENSURE CAPACITY TO ALLOW FOR DONORS IN INTENSIVE CARE UNITS OR OTHER HOSPITAL LOCATIONS IF NECESSARY, NAVIGATE CHANGING VISITATION AND STAFFING REQUIREMENTS AND ACCESS TO NECESSARY MEDICAL EQUIPMENT. DEVELOPED AND IMPLEMENTED VIDEO-BASED SHORT TRAINING VIDEOS IN PLACE OF IN PERSON EDUCATION AND VARIANCE FOLLOW UP DUE TO HOSPITAL RESTRICTIONS.ASSEMBLED AND DISTRIBUTED COVID CARE PACKAGES TO HOSPITAL UNITS AT VARIOUS INTERVALS THROUGHOUT THE PANDEMIC.CONTINUED IN PERSON EDUCATION WITH OVER 200 EDUCATION EVENTS AS THERE WAS OPPORTUNITY INCLUDING VIRTUAL CLASSES AND QUARTERLY DONATION AND TRANSPLANTATION WEBINARS. DNA ALSO CONTINUES TO PROVIDE CONTINUING EDUCATION CREDITS THROUGH THE CONTINUING NURSING EDUCATION GROUP (CNEG) FOR THE ADVANCED DONOR NURSE CLASS. INTEGRAL TO MAKING THE MOST OF EVERY OPPORTUNITY TO SAVE AND HEAL LIVES IS DNA'S ABILITY TO TRACK DONATION DATA, REPORT DATA TO HOSPITAL PARTNERS AND OTHERS, AND MAKE STRATEGIC DECISIONS THAT MAXIMIZE OUR ABILITY TO SAVE AND HEAL LIVES. WITH A MANAGER, AND FOUR OTHER STAFF THAT INCLUDE ANALYSTS AND AN ASSOCIATE THE DATA INTELLIGENCE DEPARTMENT IS RESPONSIBLE FOR FACILITATING PROCESS IMPROVEMENT PROJECTS, PROCESSING HOSPITAL REPORTS, ANALYZING AND REPORTING DONATION RELATED DATA FOR THE ENTIRE ORGANIZATION AND MANAGING ELECTRONIC MEDICAL RECORD ACCESS FOR DNA STAFF IN ARIZONA HOSPITALS. 2020 HIGHLIGHTS INCLUDE THE FOLLOWING:PRODUCED QUARTERLY AND ANNUAL REPORTS FOR ARIZONA HOSPITALS FOCUSED ON OUTCOMES AND POTENTIAL FOR DONATION SYSTEM IMPROVEMENT.CREATION OF A CONTINUOUS POST-HOC REVIEW OF ALL HOSPITAL DEATHS POSITIVE OR ASSUMED TO HAVE COVID-19, TO ASSESS FOR ORGAN DONATION POTENTIAL ALL COVID-19 POSITIVE, AND ORGAN AND TISSUE DETAILS RESULTS ASSESSMENTS.BUSINESS INTELLIGENCE REPORTING FOCUSED ON ACTIONABLE METRICS AROUND STAFF DONOR MANAGEMENT GOALS PERFORMANCE, FAMILY CONVERSATION DETAILED METRICS, AND TRANSPLANT CENTER REPORTING.HELP LEAD THE OPO COMMUNITY IN CREATING A SYSTEM FOR STANDARDIZED DATA COLLECTION AND ASSESSMENT FOR OPO-TO-OPO COMPARISON DATA.PUBLIC EDUCATION DEPARTMENT: THE FOCUS OF OUR PUBLIC EDUCATION DEPARTMENT IS TO INCREASE ORGAN, EYE AND TISSUE DONOR REGISTRATION IN ARIZONA BY CREATING AND EXPANDING PUBLIC OUTREACH PROGRAMS, DISTRIBUTING INFORMATION, AND DEVELOPING AND EXPANDING COMMUNITY PARTNERSHIPS.SOME KEY PUBLIC EDUCATION HIGHLIGHTS INCLUDE:DONATELIFEAZ REGISTRY MORE THAN 4 MILLION PEOPLE HAVE REGISTERED THEIR DECISION TO BE A DONOR ON THE DONATELIFEAZ REGISTRY. MORE THAN 201,000 JOINED THE REGISTRY IN 2020.DONOR NETWORK OF ARIZONA (DNA) PARTNERED WITH HIGH SCHOOLS ACROSS ARIZONA TO PROMOTE DONATION THROUGH THE VIRTUAL HIGH SCHOOL CHALLENGE. STUDENTS LEARNED ABOUT DONATION, EDUCATED THEIR PEERS AND ENCOURAGED OTHERS TO REGISTER AS DONORS. MORE THAN 160 NEW ONLINE REGISTRATIONS AND 1,225 WEBSITE VISITS CAME FROM HIGH SCHOOLS PARTICIPATING ACROSS THE STATE IN 2020.DNA HELPED LAUNCH THE FIRST STUDENT ORGAN DONATION ADVOCATE (SODA) CHAPTER IN ARIZONA IN 2020. SODA IS A NATIONAL HIGH SCHOOL AND COLLEGIATE STUDENT ORGANIZATION. SODA AT ASU IS AN OFFICIAL ARIZONA STATE UNIVERSITY ORGANIZATION AND FOCUSES ON DONATION EDUCATION AND REGISTRATIONS ON CAMPUS.IN 2020, HEALTH CARE FOR HOPE WAS CANCELED DUE TO COVID-19. PRIOR TO CANCELATION, 53 HOSPITAL, HEALTH CARE AND COMMUNITY PARTNERS HAD SIGNED ON TO PARTICIPATE. DNA THEN PIVOTED AND LAUNCHED THE SPREAD GENEROSITY, NOT GERMS CAMPAIGN TO CONTINUE TO ENCOURAGE ARIZONANS TO REGISTER WITHOUT TRIVIALIZING THE COVID-19 CRISIS. AS PART OF THIS CAMPAIGN, WE ENGAGED VOLUNTEERS, ADOT MVD AND ATP OFFICES, SOCIAL MEDIA FOLLOWERS, HOSPITAL AND HEALTH CARE PARTNERS AND DNA STAFF.IN 2020, DNA HELD A VOLUNTEER CHALLENGE WITH THE SAME CAMPAIGN SLOGAN: SPREAD GENEROSITY NOT GERMS. THE VOLUNTEER CHALLENGE HAD A FOCUS ON GRASSROOTS AND SOCIAL MEDIA EFFORTS.DNA CONTINUED TO USE MULTIPLE PORTALS TO ALLOW ARIZONANS TO REGISTER; INCLUDING WEBSITE, MVD, SERVICE ARIZONA, SWIPE TO DONATE LIFE, FORMS AND MAIL. PROVIDED CUSTOMER SERVICE BY PHONE, EMAIL AND MAIL TO ARIZONANS WITH QUESTIONS OR CONCERNS ABOUT DONATION.ARIZONA DEPARTMENT OF TRANSPORTATION MOTOR VEHICLE DIVISION PARTNERSHIPDNA ISSUED DONATE LIFE ARIZONA T-SHIRTS TO ALL THE ADOT MVD EMPLOYEES THAT STAFF COULD WEAR AT LEAST TWICE PER MONTH. MVD STAFF WERE ALSO PERMITTED TO WEAR DONATE LIFE BRANDED POLOS AS OFTEN THEY LIKE.DNA DISPLAYED BILINGUAL "STORIES OF HOPE AND FACTS ABOUT DONATION WITHIN THE FRAMES SITUATED ATOP TENSA BARRIERS. EASILY READ BY CUSTOMERS AWAITING THEIR TURN IN LINE, DATA SUGGESTS THAT OFFICES DISPLAYING THESE GRAPHICS GENERATE MORE DONOR REGISTRATIONS.DNA OBTAINED ACCESS TO A REPORT SHOWING THE OFFICE LOCATION OF EACH NEW DONOR REGISTRATION. CALCULATING THE NEW REGISTRATIONS AGAINST THE TOTAL NUMBER OF IDS AND DLS ISSUED BY THE OFFICE GIVES US THE DONOR DESIGNATION RATE (DDR) FOR EACH OFFICE, WHICH BETTER INFORMS OUR OUTREACH WITHIN THE OFFICE AND THE COMMUNITY IT SERVES. DNA JOINED THE MOTOR VEHICLE PROVIDERS ASSOCIATION WHO REPRESENTS AUTHORIZED 3RD PARTY OFFICES' (ATPS) INTERESTS AT THE STATE AND LOCAL LEVEL. THROUGH THIS PARTNERSHIP, WE WERE ABLE TO COORDINATE SUPPLYING DONATE LIFE ARIZONA T-SHIRTS TO ALL THE ATP EMPLOYEES. ADDITIONALLY, WE OUTFITTED SEVERAL OF THEIR LOCATIONS WITH OUR PROMO MATERIALS. REVIEWING THE DONOR DESIGNATION RATE (DDR) OF MVDS AND ATPS SHOWS THAT ATPS CONSISTENTLY RANK IN THE TOP TEN LOCATIONS FOR HIGHEST DDR. IN THE FINAL QUARTER OF 2020, DNA ASSEMBLED A VIDEO FEATURING CLIPS FROM HALF A DOZEN GRATEFUL VOLUNTEERS EXPRESSING WHAT DONATION MEANS TO THEM. WE SENT THIS VIDEO TO MVDS AND ATPS TO SHOW OUR GRATITUDE DURING MVD SAVES LIVES MONTH IN AUGUST.PROGRAMS VOLUNTEERS CONTRIBUTED OVER 450 HOURS OF THEIR TIME IN 2020. CONTINUED ANNUAL VOLUNTEER COMPETENCIES TO DEFINE A SET OF STANDARDS FOR VOLUNTEER KNOWLEDGE AND ENSURE ACCURATE INFORMATION IS BEING COMMUNICATED BY VOLUNTEERS TO POTENTIAL REGISTRANTS. CONTINUED VOLUNTEER MENTOR PROGRAM TO PAIR NEW VOLUNTEERS WITH A SEASONED VOLUNTEER TO ANSWER QUESTIONS AND GIVE TIPS. ONBOARDED 16 NEW VOLUNTEERS THROUGH ONLINE TRAINING MODULE. COMMUNICATED IMPORTANT INFORMATION AND DETAILS ON PROGRAMS THROUGH MONTHLY VOLUNTEER E-NEWSLETTER.CONTINUED THE MULTICULTURAL COMMITTEE, COMPRISED OF STAFF MEMBERS AND OUTSIDE PARTNERS FROM DIFFERENT COMMUNITIES IN ARIZONA, AND INCREASED SUBCOMMITTEE INVOLVEMENT. PRIOR TO THE PANDEMIC, THE COMMITTEE PARTICIPATED IN VARIOUS IN-PERSON EVENTS TO REACH, EDUCATE AND REGISTER DIVERSE COMMUNITIES. DIGITAL OUTREACH AND EFFORTS, INCLUDING VIRTUAL AZ PRIDE, WERE HELD THROUGHOUT THE YEAR. MEMBERS JOINED AND CONTINUED PARTNERSHIP WITH AMAT (THE ASSOCIATION FOR MULTICULTURAL AFFAIRS IN TRANSPLANTATION).CONTINUED ALL4LIFE, A PORTAL ON DNAZ.ORG THAT INCLUDES RESOURCES FOR INDIVIDUALS OR BUSINESSES INTERESTED IN HOLDING A REGISTRATION DRIVE OR PROMOTING DONATION. THIS PORTAL INCLUDES MANY DOWNLOADABLE RESOURCES TO HELP THEIR EFFORTS. ADDITIONALLY, REQUESTS CAN BE MADE THROUGH ALL4LIFE FOR PROMOTIONAL ITEMS, VOLUNTEERS OR SPEAKERS. ALSO CONTINUED WORKPLACE PARTNERS PROGRAM, PARTNERING WITH BUSINESSES TO PROMOTE DONATION AT THEIR WORKPLACE.