activities · 12
what they do
direct service · 9
- Administers financial assistance program for medically necessary care Sliding Fee Scale Healthcare ServicesOffers a financial assistance program that provides full bill write-offs for patients with family income at or below 500% of the federal poverty level and discounts for those above, with application reviews completed and determined within 14 business days and support available during business hours.
- Conducts capital fundraising campaigns for hospital facilities Hospital and Medical Facility PhilanthropyCompletes major capital campaigns to support hospital infrastructure, including $110 million for Santa Barbara Cottage Hospital, $7.5 million for Santa Ynez Valley Cottage Hospital, and $14 million for Goleta Valley Cottage Hospital, with support from over 6,725 donors.
- Delivers charity care and community benefit programs Sliding Fee Scale Healthcare ServicesProvides approximately $144 million annually in charity care, unreimbursed government services, and community programs for underserved populations.
- Delivers virtual care services for common conditions Telehealth Consultations & Virtual CareOffers online consultations with doctors and nurse practitioners for diagnosis and treatment of common conditions without requiring appointments or in-person visits.
- Engages community volunteers in hospital operations Volunteer Mobilization & ManagementCoordinates over 1,000 community volunteers whose annual contributions are valued at more than $3.5 million.
- Operates not-for-profit healthcare system across three California countiesProvides comprehensive healthcare services through a network of hospitals and clinics serving Santa Barbara, Ventura, and San Luis Obispo Counties.
- Operates urgent care centers for minor injuries and illnesses Mobile and Fixed Community Medical ClinicsRuns urgent care centers in Santa Barbara, San Luis Obispo, and Ventura Counties that provide treatment for minor injuries and illnesses.
- Provides patient support services for hospital visitsOffers resources to help patients and visitors plan and navigate hospital stays, including an electronic cheer card service and updated registration and parking information at Santa Barbara Cottage Hospital.
- Provides primary care services through outpatient clinicsOperates primary care clinics where patients can schedule appointments for ongoing and preventive health needs.
capacity building · 3
- Provides professional resources for medical practitionersOffers resources for medical professionals including patient referral systems, continuing education opportunities, and information on clinical trials and residency programs.
- Supports health careers education for high school students Student Internship Placement ServicesHosts internships for students in the San Marcos High School Health Careers Academy, with over 225 graduates to date.
- Trains medical residents through ACGME-credentialed programs Graduate Medical Education Residency & Fellowship ProgramsOperates four ACGME-credentialed residency programs in diagnostic radiology, internal medicine, pediatrics, and general surgery, training over 70 resident physicians annually.
strategies · 8
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Confidentiality-protected financial assistance confidentiality-first financial assistanceEnsures applicant confidentiality in financial assistance programs by not sharing personal information with third parties or government agencies, building trust and access.
- Continuous quality and care improvement continuous quality improvementOperates under a model of continuous improvement that emphasizes innovation, collaboration, and safe, exceptional care delivery across clinical services.
- Mission-aligned financial assistance mission-aligned financial assistanceOffers financial assistance for emergency and medically necessary care as part of its commitment to improving community health, ensuring care access regardless of ability to pay.
- Patient digital access and engagement patient_portalEnables patient access to medical records, lab results, and appointments through a mobile app and patient portal, supporting engagement and continuity of care.
- Patient-centered care model patient-centered_carePartners with patients and families to deliver care that is guided by values of excellence, integrity, and compassion, ensuring hospital experiences are comfortable and easy to navigate.
- Population health and preventive care population_healthImplements a population health strategy focused on preventing illness and improving community health outcomes through proactive and preventive care initiatives.
- Professional Practice Model for Nursing professional_practice_model_for_nursingGuides nursing practice through a structured model that includes defined philosophy, training programs, and career development opportunities.
- Virtual and on-demand care delivery virtual_care_modelProvides healthcare access through virtual, on-demand platforms that eliminate the need for appointments and physical waiting rooms, enabling fast diagnosis for common conditions via telehealth.
named programs · 7
what they call their work
Community Teaching and Internship Programs
Partnerships with San Marcos High School, Santa Barbara City College, and CSU Channel Islands to support health careers education and nursing training
Cottage Health Research Institute
Conducts medical research to advance clinical knowledge and improve patient care
Cottage Virtual Care
Offers online access to doctors and nurse practitioners for virtual care without appointments or waiting rooms
Financial Assistance Program
Provides complete write-off or discounts on medical bills for patients unable to pay, based on household income up to 500% of the federal poverty level
Medical Education and Residency Programs
ACGME-credentialed residency programs in internal medicine, general surgery, radiology, and pediatrics; training over 70 resident physicians annually
Population Health
Initiative designed to improve community health outcomes by preventing illness and reducing the need for expensive care
Population Health Initiative
Community-focused program designed to improve health outcomes by preventing illness and reducing the need for expensive care
relationships · 6
who they work with
- CSU Channel Islands Partner — Partnership offering a BSN program for 66 students as part of nursing education support.
- MyChart Partner — Integrated with Cottage Health App for patient access to medical records and appointments
- MyChart Partner — Platform through which patients can submit financial assistance applications and documentation.
- Patient & Family Advisory Council Partner — Engages patients and families as advisors to improve healthcare delivery and patient experience.
- San Marcos High School Health Careers Academy Partner — Hosts student internships as part of a health careers training program.
- Santa Barbara City College Partner — Partnership to support nursing education in the community.