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PACIFIC CLINICS

ARCADIA, CA · EIN 951644034 · Form 990 · FY2021 · Very Large (>$50M) · www.pacificclinics.org
revenue
$71.2M
expenses
$71.3M
net assets
$0
employees
1,373
volunteers
40
program ratio
81%
mission · from form 990

PACIFIC CLINICS PROVIDES MENTAL HEALTH, EMPLOYMENT, EDUCATIONAL, HOUSING AND SUBSTANCE ABUSE SERVICES, AND HEAD START AND EARLY HEAD START PROGRAMS.

profile · synthesized from sources

Pacific Clinics is a behavioral health and social services organization providing mental health care, foster care, and adoption services across California. The agency supports children, youth, and families during crises such as wildfires, offering emergency outreach, mental health resources, and community coordination. It operates programs in multiple regions, emphasizing trauma-informed care and community resilience.

irs program accomplishments · form 990 part iii · fy2021

what they reported doing

Program narrative the organization filed with the IRS. Ordered by program spending.

  1. #1 primary $8.59M
    HEAD START AND EARLY HEAD START SERVICES: PROGRAMS OF THE UNITED STATES DEPARTMENT OF HEALTH AND HUMAN SERVICES AND THE STATE OF CALIFORNIA. THESE PROGRAMS SERVE LOW-INCOME FAMILIES WITH INFANTS AND PRESCHOOL CHILDREN UP TO FIVE YEARS OF AGE. CHILDREN WHO ATTEND HEAD START AND EARLY HEAD START AND STATE PRESCHOOL PROGRAMS ENGAGE IN VARIOUS EDUCATIONAL ACTIVITIES; RECEIVE ACCESS TO PHYSICAL, DENTAL, VISION AND OTHER CARE, AND GROW MENTALLY, SOCIALLY AND EMOTIONALLY, WHILE IMPROVING COGNITIVE SKILLS.THE CAPACITY OF THE AGENCY'S HEAD START PROGRAM IS 286 CHILDREN OF WHICH 254 ARE CENTER BASED AND 32 ARE FAMILY CHILD CARE HOMES. THE CAPACITY OF THE EARLY HEAD START PROGRAM IS 190 CHILDREN, OF WHICH 99 ARE CENTER BASED AND 91 ARE HOME BASED. - THE CAPACITY OF THE COMMUNITY CARE PARTNERS PROGRAM IS 209 CHILDREN, OF WHICH 41 ARE CENTER BASED AND 12 ARE HOME BASED AND 156 ARE FAMIL CARE HOMES. THE PROGRAM EMPHASIS IS ON GROWTH OF HIGH EXECUTIVE FUNCTIONS IN COGNITIVE DEVELOPMENT FOR ALL CHILDREN AND ON LANGUAGE DEVELOPMENT FOR ENGLISH LANGUAGE LEARNERS. FACILITIES FOR THIS PROGRAM ARE BASED IN THE CITIES OF GLENDALE AND PASADENA IN THE STATE OF CALIFORNIA.
  2. #2 $1.52M
    THE ORGANIZATION HAS VARIOUS OTHER PROGRAMS, WHICH ARE CONSISTENT WITH THE ORGANIZATION'S MISSION, SUCH AS HOUSING, SUBSTANCE ABUSE, AND PROBATION.HOUSING: PACIFIC CLINICS RECEIVES FUNDING TO PROVIDE SUPPORTIVE SERVICES TO THE HOMELESS. THE POPULATION SERVED IS HOMELESS INDIVIDUALS AND FAMILIES. SERVICES INCLUDE STREET OUTREACH TO HOMELESS PERSONS, INCLUDING CHRONICALLY HOMELESS, MENTAL HEALTH AND SUBSTANCE ABUSE SERVICES AND LINKAGES. THE GOALS AND OBJECTIVES INCLUDE RESIDENTIAL STABILITY, INCREASED SKILLS OR INCOME AND GREATER DETERMINATION.PACIFIC CLINICS (PC) RECEIVES FUNDING TO PROVIDE PERMANENT SUPPORTIVE HOUSING TO CHRONICALLY HOMELESS INDIVIDUALS. THE TARGETED POPULATION FOR THIS PROGRAM IS YOUNG ADULTS, MANY OF WHOM ARE EMANCIPATED FOSTER YOUTH, WHO HAVE BECOME CHRONICALLY HOMELESS. THE OBJECTIVE OF THIS PROGRAM IS TO: ASSIST SUBSTANCE ABUSERS TO RECEIVE TREATMENT AND MAINTAIN THEIR SOBRIETY, ASSIST MENTALLY ILL AND DUALLY DIAGNOSED PARTICIPANTS WITH PROPER TREATMENT AND MEDICATION, AND ASSIST EMPLOYABLE PARTICIPANTS WITH PREPARING FOR, FINDING AND MAINTAINING EMPLOYMENT. PROBATION: PACIFIC CLINICS COLLABORATES WITH PROBATION ON VARIOUS PROJECTS, ONE OF THESE PROJECTS IS A SCHOOL-BASED GANG PREVENTION EDUCATIONAL PROGRAM DESIGNED TO PROVIDE AGE AND CULTURALLY APPROPRIATE LIFE SKILLS DEVELOPMENT TO CHILDREN AND YOUTHS AT SCHOOL SETTINGS. IT IS PRIMARY PREVENTION STRATEGY TO REDUCE THE RISK FOR GANG, VIOLENCE, AND OTHER DELINQUENT BEHAVIOR INVOLVEMENT AMONG THESE CHILDREN AND YOUTHS.
named programs · 7 · from sources

what they call their work

ASCEND (Advancing Substance Use Disorder Counselor Education and Development)
Free 80-hour online certification program for substance use disorder counselors in California.
ASCEND Program
Free 80-hour online certification program for substance use disorder counselor education and development in California
Dialectical Behavioral Therapy (DBT)
Gold-standard, skills-based mental health treatment offered across the Bay Area, funded by a statewide grant to address gaps in community mental health services
Fire Response and Crisis Support
Emergency mental health services, resource coordination, and community support during wildfires, including crisis hotlines and connections to shelters, food, and pet boarding
Fire Stories
Art and healing initiative developed with youth affected by the 2025 Altadena wildfire to amplify their voices through performance.
Foster Care and Adoption Services
Provides resource families for children and youth in need of temporary or permanent homes; includes recruitment, training, home studies, and ongoing support for resource parents across California
Happy Dragon Thrift Shop
Community thrift store in Santa Clara County that generates support for children, adults, and families through retail operations
activities · 10 clusters

what they do

  • Trauma-Informed Counseling for Youth & Families 1 activity
    • Behavioral Health and Social Support Services
      Provides behavioral health, education, and social support services to children, youth, adults, and families across California through community-based, home-based, school-based, and virtual settings. Services include crisis support, telehealth, and care packages distributed during emergencies such as the pandemic and wildfires.
  • Behavioral Health Facility Construction 1 activity
    • Certified Community Behavioral Health Clinic Initiative
      Received a $4 million grant from SAMHSA to form a consortium and establish a Certified Community Behavioral Health Clinic, expanding access to comprehensive behavioral health care.
  • Patient Portal & Digital Access Systems 1 activity
    • Client and Care Access Portals
      Offers a secure client portal for accessing health information and communicating with providers, and operates a dedicated helpline (877-PC-CARES) to provide access to care and support during emergencies.
  • Peer-Led Mental Health Support Groups 1 activity
    • Clubhouse Programs for Mental Health Recovery
      Launched and operates clubhouse programs on the West Coast that support recovery and build social networks for individuals with mental health challenges.
  • Wildfire Recovery Support Services 1 activity
    • Emergency and Crisis Response Infrastructure
      Supports continuity of care and employee safety during community crises such as wildfires and pandemics through adapted service delivery, telehealth, emergency helplines, and distribution of essential and educational care packages.
  • Foster Care and Adoption Services 1 activity
    • Foster Care and Adoption Services
      Provides foster care and adoption services in California for children and youth up to age 19, placing them with resource families and supporting adoptive families with no fees, monthly assistance, and Medi-Cal benefits. Manages the resource parent approval process—including training, background checks, and home studies—within two to four months via an online application portal.
  • Permanent and Transitional Housing Support 1 activity
    • Housing Support Services
      Provides housing department services to help individuals secure and maintain stable housing, including assistance with apartment leasing and routine support meetings.
  • Clinical Supervision & Licensure Support 1 activity
    • Mental Health Workforce Training and Internships
      Operates a nationally recognized training program for bachelor’s, master’s, and doctorate-level mental health interns and offers certification programs, continuing education, and workshops for behavioral health professionals through the Pacific Clinics Training Institute (PCTI).
  • Applied Behavior Analysis (ABA) Therapy 1 activity
    • Neurodivergent Treatment Services
      Delivers specialized treatment services for neurodivergent individuals, such as supporting improved communication and behavior outcomes for children like Darius and their families.
  • Uncategorized 16 activities
    • Behavioral Health and Social Support Services
      Provides comprehensive behavioral health, education, and social support services to children, youth, adults, and families across California through school sites, homes, community settings, and virtual platforms. Services include crisis support during emergencies such as wildfires and poor air quality.
    • Client Feedback and Quality Improvement Systems
      Operates the Consumer Quality Assurance Board (CQAB) to collect and integrate client feedback into program evaluation and improvement efforts.
    • Client Feedback and Service Referral Systems
      Operates the Consumer Quality Assurance Board (CQAB) to collect and incorporate client feedback into program improvement and has developed a robust service referral network to support client access to care.
    • Client Portal and Care Coordination Tools
      Offers a secure client portal for accessing health information and communicating with providers, and has developed a robust service referral network to improve client access to care and continuity across support teams.
    • Client and Employee Support During Crises
      Operates programs to support employee safety and ensure continuity of care during community crises, such as wildfires and public health emergencies.
    • Clubhouse and Drop-In Programs for Youth and Adults
      Operates clubhouse programs on the West Coast and Hope Drop-In Centers (including the TAY Tunnel) in San Jose, Irwindale, and Oxnard for youth ages 15–25, offering supportive environments that promote recovery, social connection, and positive lifestyle changes.
    • Early Education and Childcare Programs
      Provides free early education and childcare through Head Start and Early Head Start programs for children from birth to age 5 in center-based, home-based, and family child care homes. Includes nutritious meals and snacks, developmental screenings, medical and dental access, and supplies such as diapers and formula.
    • Early Education and Childcare Services
      Delivers early education and childcare through Head Start and Early Head Start programs for children from birth to age 5, including center-based, home-based, and family child care options. Provides meals, snacks, diapers, formula, and health screenings, along with instruction in emotional regulation and access to medical, dental, and nutritional services.
    • Foster Care and Adoption Services
      Provides foster care placement for children and youth up to age 19 with resource families and offers adoption services with no fees, including monthly assistance and Medi-Cal benefits. Manages the resource parent approval process—including training, background checks, home studies, and CPR/First Aid certification—through an online portal, typically completing approvals within two to four months.
    • Mental Health Workforce Training and Professional Development
      Operates the Pacific Clinics Training Institute (PCTI), offering certification programs, continuing education, and workshops for behavioral health professionals, and hosts a nationally recognized training program for bachelor’s, master’s, and doctorate-level mental health interns.
    • School-Based Mental Health and Wellness Support
      Delivers targeted behavioral health interventions in schools to reduce special education referrals and alternative placements, supports student attendance through morning services, participates in IEP meetings, and provides consultation and operational support for school-based Wellness Centers.
    • School-Based Student Support Services
      Delivers academic, social-emotional, and behavioral support services to students aged 4 to 23 in schools, homes, and community settings. Includes morning support to reduce absenteeism, targeted interventions to prevent special education referrals, participation in IEP meetings, and operational support for school-based Wellness Centers.
    • Telehealth and Emergency Response Services
      Responded to the pandemic by rapidly implementing telehealth services, adapting service sites to meet CDC guidelines, and distributing care packages with essential and educational items. Operates a dedicated helpline (877-PC-CARES) to provide access to care during emergencies such as wildfires and poor air quality.
    • Wraparound and Health Navigator Mental Health Models
      Pioneered and implements the wraparound philosophy—a child-guided, family-driven approach—and the health navigator model to support individuals in managing their mental health care, including through partnerships such as with the University of Southern California to promote self-management of healthcare.
    • Wraparound and Health Navigator Mental Health Models
      Pioneered the wraparound philosophy—a child-guided, family-driven approach to mental health care in California—and developed the health navigator model to help individuals manage and self-direct their mental health care, including through a partnership with the University of Southern California.
    • Youth Drop-In and Transitional Support Centers
      Operates Hope Drop-In Centers and the TAY Tunnel for youth ages 15–25 in San Jose, Irwindale, and Oxnard, CA, offering supportive environments to promote positive lifestyle changes and stability.
financials · form 990 · fy2021

the money

revenue
Total revenue$71.21M
Contributions & grants$6.03M8%
Program service revenue$64.95M91%
Investment income$223K0%
Other revenue$7K
expenses
Total expenses$71.30M
Program expenses81%
Admin / overhead19%
Fundraising0%
Salaries & benefits$51.03M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$0
Cash$14.44M
Investments$5.65M
Liabilities$24.81M
Net assets$0
Liquid reserves3.4 mo
3 years on record · 2019–2021 · YoY revenue -32.9%
leadership · form 990 part vii · fy2021

who runs it

paid leadership · 20
NameTitleHours/wkCompensation
JAMES J BALLA MBA CHIEF EXECUTIVE OFFICER 38 $569K
SHAWN CARACOZA LCSW PRESIDENT/COO 38 $381K
KRISTINE C GIORDANO EVP & CHIEF ADMIN OFFICER 38 $326K
JOSEPH WONG CHIEF FINANCIAL OFFICER 38 $319K
LUCY W PLISKIN CHIEF HR OFFICER (UNTIL 6/30/21) 38 $293K
THADDEUS M JUAREZ MEDICAL DIRECTOR 38 $286K
LAURA S PANCAKE EVP & CHIEF CLINICAL OFCR 38 $246K
MYEISHA PEGUERO GAMINO VP PUBLIC AFFAIRS & ADVCY 38 $232K
ARA S ARTINIAN VP OF OPERATIONS (UNTIL 4/30/21) 38 $231K
SHAHRAM AMINIAN VP OF INFO TECHNOLOGY 38 $229K
LUIS GARCIA VP QUALITY CARE,DIVERSITY (UNTIL 4/30/21) 38 $219K
DENISE JACKSON VICE PRESIDENT OF HR 38 $219K
JENNIFER K D'ALVAREZ VP ADVANCEMENT 38 $217K
WOSSENYELESH TESFA EXECUTIVE DIRECTOR HEAD ST 38 $216K
PABLO D ANABALON VP CIN SVCS & SUB ABUSE 38 $207K
GWENDOLYN PRESTON NURSE PRACTIONER 38 $184K
ANDREW SANCHEZ DIRECTOR OF NURSING 38 $180K
CARY WONG CONTROLLER 38 $179K
ADAOBI OZOH NURSE PRACTIONER 38 $177K
GEORGE LAM NURSE PRACTIONER 38 $174K
board members · 5
  • ANDREA DOUGLAS — DIRECTOR
  • ARPITA CHOWDHURI — DIRECTOR
  • AUDREY LEE — DIRECTOR
  • EDWIN YAU — DIRECTOR
  • ERIC A GRONROOS — DIRECTOR
relationships · 12

who they work with

  • Administration for Children and Families Government — Federal agency within the U.S. Department of Health and Human Services that administers the Head Start grant received by Pacific Clinics
  • Alter Behavioral Health Partner — Partners to offer free crisis support, counseling, and resource connection services.
  • Binti Partner — Partners with Binti to operate an online Foster Care and Adoption application portal.
  • Consumer Quality Assurance Board (CQAB) Partner — Client feedback group that informs program quality and improvement.
  • DHCS Government — Partners with DHCS to support participation in the CYBHI fee schedule, including billing, documentation, and workflow design.
  • Los Angeles County Department of Mental Health Government — Collaborates with LACDMH to provide mental health resources during emergencies.
  • Office of Head Start Government — Federal grant funder of Pacific Clinics Head Start under Grant Number 09CH012216
  • School Health Clinics of Santa Clara County Partner — Partnered with Pacific Clinics and Uplift Family Services to form a Certified Community Behavioral Health Clinic consortium.
  • Substance Abuse and Mental Health Services Administration Government — Provided a $4 million grant to support the establishment of a Certified Community Behavioral Health Clinic.
  • University of Southern California Partner — Partnered to launch a health navigation program for individuals with mental health challenges.
  • Uplift Family Services Partner — Collaborated to respond to the pandemic and to form a Certified Community Behavioral Health Clinic consortium.
  • Wavelength Salon Partner — Hosted the Cut-a-Thon Event in partnership with Pacific Clinics.