1 ORGS · 22 ACTIVITIES ← all strategies ·
theory of action →

HELP Communication Framework

methodology: HELP communication tool

By applying the HELP model in client interactions, organizations build trust and safety in service delivery, because empathetic, culturally resonant communication in native languages fosters mutual respect and engagement. The HELP Communication Framework—centered on Hope, Empathy, Language and Loyalty, Permission, Partnership, and Plan—enables service providers to create psychologically safe environments where clients feel heard and respected. By prioritizing native language use and relational trust, this strategy enhances engagement across diverse programs, from refugee resettlement to reentry support, distinguishing it from more transactional or language-transactional models of service delivery.

1
orgs running it
22
activities of those orgs
6
clusters touched
who runs it

organizations running this strategy · 1

what it looks like in practice

activities of orgs running this strategy

A sample of programmatic activities from the orgs above. These are what the strategy looks like on the ground.

  • Case Management Somali American United Council of
    direct service
    Offers case management services to refugees for various daily challenges including housing, education, and citizenship, provided in multiple languages.
  • Citizenship and Naturalization Services Somali American United Council of
    direct service
    Conducts citizenship and naturalization preparation classes covering U.S. history, geography, government, and civics to prepare refugees for the USCIS citizenship exam, and provides immigration services to help individuals become naturalized American citizens.
  • Community Engagement and Mentorship Somali American United Council of
    direct service
    Organizes and provides mentors, in partnership with Gathering Humanity, to help clients navigate community systems and offers a safe gathering place for the Afghan community with social and educational support.
  • Community Engagement and Mentorship Somali American United Council of
    direct service
    Organizes and provides mentors, in partnership with Gathering Humanity, to help clients navigate community systems and offers a safe environment for community members to meet, learn, and socialize.
  • Cultural Adaptation Seminars Somali American United Council of
    direct service
    Offers seminars and classes focused on cultural adaptation to help refugees integrate into their new environment.
  • Employment Support Somali American United Council of
    direct service
    Assists refugees with job searching, resume writing, job applications, interview preparation, and unemployment insurance applications.
  • Employment Support Services Somali American United Council of
    direct service
    Assists refugees with job searching, resume writing, job applications, interview preparation, and unemployment insurance applications.
  • Interpretation Services Somali American United Council of
    direct service
    Provides interpretation and translation support in multiple languages, including Somali, Swahili, French, Lingala, Farsi, Dari, Pashto, Amharic, Oromo, and Arabic, often utilizing refugee interpreters.
  • Interpretation Services Somali American United Council of
    direct service
    Provides interpretation and translation support for refugees in multiple languages, including Farsi, Dari, Pashto, Somali, Swahili, French, Lingala, Amharic, Oromo, and Arabic, employing interpreters who are also refugees.
  • Interpretation and Translation Services Somali American United Council of
    direct service
    Provides interpretation and translation support in multiple languages, including Farsi, Dari, Pashto, Somali, Swahili, French, Lingala, Amharic, Oromo, and Arabic, utilizing interpreters who are also refugees.
  • Language and Citizenship Education Somali American United Council of
    direct service
    Provides English language classes, early literacy classes, and citizenship and naturalization preparation classes covering U.S. history, geography, government, and civics to prepare refugees for the USCIS citizenship exam, including assistance with immigration services.
  • Language and Citizenship Education Somali American United Council of
    direct service
    Provides English language classes for speakers of various languages (Somali, Swahili, Arabic, Farsi, Dari, Pashto, Amharic, Oromo), early literacy classes, and citizenship and naturalization preparation classes covering U.S. history, geography, government, and civics to prepare refugees for the USCIS citizenship exam.
  • Language and Literacy Education Somali American United Council of
    direct service
    Offers English language classes for various linguistic groups (Somali, Swahili, Arabic, Farsi, Dari, Pashto, Amharic), early literacy classes, and preparation for English classes at community colleges. This also includes a preschool program for toddlers of parents attending classes.
  • Preschool Program Somali American United Council of
    direct service
    Offers a preschool program for toddlers of parents attending English or citizenship classes, focusing on social, cultural, and early literacy skills.
  • Refugee Resettlement and Integration Support Somali American United Council of
    direct service
    Helps newly arrived refugee families, including Afghan individuals and families with humanitarian parole, adjust to new lives by providing support with housing, job searching, cultural adaptation, and addressing emotional trauma during resettlement. This includes case management services in multiple languages.
  • Refugee Resettlement and Integration Support Somali American United Council of
    direct service
    Helps newly arrived refugee families, including Afghan individuals and families with humanitarian parole, adjust to new lives by providing support with housing, job searching, cultural adaptation, and addressing emotional trauma during resettlement.
  • Refugee Resettlement and Integration Support Somali American United Council of
    direct service
    Provides comprehensive support to newly arrived refugee families, including assistance with cultural adaptation, housing issues, job searching, and navigating community systems. This includes specialized support for Afghan refugees, addressing trauma and high-stress situations, and offering a safe gathering place.
  • Women Empowerment Program Somali American United Council of
    direct service
    Offers classes and workshops specifically for women, including sewing classes, digital literacy classes, and general women empowerment classes, as well as a professional sewing micro-enterprise workshop.