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UNION STATION HOMELESS SERVICES

PASADENA, CA · EIN 953958741 · Form 990 · FY2021 · NTEE P85Z · Human Services · Large ($10M-$50M) · www.unionstationhs.org
revenue
$38.0M
expenses
$33.8M
net assets
$27.9M
employees
309
volunteers
4,383
program ratio
82%
filing since
2019
mission · from form 990

UNION STATION HOMELESS SERVICES PROVIDES HOMELESS ADULTS AND FAMILIES WITH THE SUPPORT AND RESOURCES THEY NEED TO ACHIEVE SELF-SUFFICIENCY. SERVICES INCLUDE MEALS, SHELTER, CAREER DEVELOPMENT, BENEFITS ADVOCACY, RENTAL/UTILITY ASSISTANCE, AFFORDABLE HOUSING RESOURCES, AND OUTREACH AND CARE COORDINATION.

profile · synthesized from sources

Union Station Homeless Services provides housing solutions and supportive services to individuals and families experiencing homelessness in the San Gabriel Valley and Pasadena, California. They offer a continuum of care including outreach, interim housing, permanent supportive housing, and community engagement programs, aiming for long-term housing stability.

irs program accomplishments · form 990 part iii · fy2021

what they reported doing

Program narrative the organization filed with the IRS. Ordered by program spending.

  1. #1 primary $23.11M
    INTERIM AND PERMANENT HOUSINGINTERIM HOUSING THE DRIVERS OF HOMELESSNESS ARE AS VARIED AS THE NEEDS OF THE INDIVIDUAL. FOR MANY, THE FIRST STEP ON THEIR PATH TO PERMANENT HOUSING IS INTERIM HOUSING. WE OFFER A VARIETY OF INTERIM HOUSING OPTIONS WITH WRAPAROUND SERVICES TO SUPPORT PEOPLE WHILE THEY REBUILD THEIR LIVES AND FIND STABILITY.THE ADULT CENTER, OUR OLDEST EXISTING PROGRAM, WAS BUILT IN 1989 IN PASADENA. IT HAS 56 BEDS AND SEPARATE MEN'S AND WOMEN'S DORMITORIES. IN THE PAST WE HAVE OFFERED A WIDE VARIETY OF SUPPORTIVE SERVICES TO BOTH RESIDENTS AND DAY PATRONS, INCLUDING OUR COMMUNITY MEALS AND SHOWERS PROGRAMS, ON-SITE PRIMARY HEALTH CARE, AND EMERGENCY OVERNIGHT SHELTER. WE HAVE TEMPORARILY REDUCED BED COUNTS DURING COVID AND ARE UTILIZING MOTEL ROOMS TO ENSURE UNINTERRUPTED SERVICE TO THOSE IN NEED. WE HAVE PAUSED OUR SHOWERS AND MEALS PROGRAMS FOR NONRESIDENTS DURING THE PANDEMIC.THE FAMILY CENTER IS A NURTURING, HOME-LIKE ENVIRONMENT THAT OFFERS SANCTUARY FOR APPROXIMATELY 200 HOMELESS CHILDREN AND PARENTS IN A TYPICAL YEAR. FAMILIES RECEIVE SAFE AND SECURE HOUSING, THREE NUTRITIOUS MEALS PER DAY, CARE COORDINATION SERVICES, AND WRAPAROUND SUPPORTS SUCH AS PARENTING CLASSES, BUDGETING, AND FINANCIAL LITERACY.PROJECT HOMEKEY IS THE STATE OF CALIFORNIA'S COVID-19 RESPONSE TO PROTECTING CALIFORNIANS EXPERIENCING HOMELESSNESS WHO ARE AT HIGH RISK FOR SERIOUS ILLNESS. PROJECT HOMEKEY HOTELS ARE PURCHASED BY A COMBINATION OF FEDERAL AND STATE FUNDS. THESE HOTELS WILL SERVE AS INTERIM HOUSING FOR THREE YEARS, AFTER WHICH THEY WILL BE TURNED INTO PERMANENT SUPPORTIVE HOUSING. WE OPENED TWO PROJECT HOMEKEY HOTELS IN EL SERENO IN MARCH 2021. ALMOST 100 PEOPLE MOVED FROM THE LOCAL ENCAMPMENTS INTO THE CASA LUNA AND HUNTINGTON VILLAS.OUR HOTELS WERE NAMED BY POPULAR DEMAND! OUR RESIDENTS SUGGESTED NAMES AND VOTED FOR THE ONES THEY LIKED BEST!UNION STATION ALSO SUPPORTS HUNDREDS OF FAMILIES IN NEED OF INTERIM HOUSING WITH MOTEL VOUCHERS, WHICH OFFER A PRIVATE ENVIRONMENT THAT MAY BETTER MEET THEIR NEEDS UNTIL THEY ARE ABLE TO ATTAIN PERMANENT HOUSING.IMPACT: PROVIDED 989 PEOPLE WITH SAFE EMERGENCY AND BRIDGE HOUSING, INCLUDING PROJECT ROOMKEY.PERMANENT HOUSING OUR PERMANENT HOUSING PROGRAMS PROVIDE SAFE, AFFORDABLE, AND PRIVATE APARTMENTS, AS WELL AS ON-SITE SUPPORT SERVICES FOR LONG-TERM STABILITY. RESIDENTS IN ALL PERMANENT SUPPORTIVE HOUSING LOCATIONS PAY 30% OF THEIR INCOME TO THE PROPERTY MANAGER AS A CONDITION OF THEIR HOUSING VOUCHER. SOME OF OUR FAMILIES AND INDIVIDUALS ONLY NEED SHORT TERM ASSISTANCE. WE USE AN INNOVATIVE RAPID RE-HOUSING APPROACH TO HELP LOCATE AND RETAIN HOUSING AS WELL AS PROVIDE TEMPORARY RENTAL SUPPORT, IF NEEDED. BASED ON THEIR NEEDS, CLIENTS ARE ENROLLED IN EITHER THE FAMILY SOLUTIONS PROGRAM, THE RAPID REHOUSING PROGRAM, OR THE RECOVERY REHOUSING PROGRAM, A COVID-19 RECOVERY PLAN.FOR CLIENTS WHO WOULD BENEFIT FROM A MORE LONG-TERM APPROACH, WE OFFER ON-SITE SUPPORTIVE SERVICES AND CARE COORDINATION TO AID IN RETAINING THEIR PERMANENT HOUSING. WE OFFER SERVICES AT OUR FACILITIES INCLUDING INTENSIVE CASE MANAGEMENT, REFERRALS, AND BENEFITS ADVOCACY.O EUCLID VILLA IS A 14-UNIT APARTMENT BUILDING WHERE FAMILIES HAVE PRIVATE UNITS WITH KITCHENSO MARV'S PLACE PROVIDES 19 UNITS OF AFFORDABLE HOUSING FOR FORMERLY HOMELESS FAMILIESO CENTENNIAL PLACE OFFERS 142 SINGLE-ROOM OCCUPANCY APARTMENTS FOR VERY LOW INCOME ADULTSWE ALSO OFFER SEVERAL SCATTERED-SITE HOUSING PROGRAMS THAT LINK INDIVIDUALS WITH HOUSING VOUCHERS AND SERVICES THROUGHOUT THE COMMUNITIES OF THE SAN GABRIEL VALLEY.O HOLLY STREET HOUSING LINKS CHRONICALLY HOMELESS ADULTS AND FAMILIES WITH COMMUNITY HOUSING RESOURCESO HOUSING FOR HEALTH PROVIDES ON-SITE SPECIALIZED CARE SERVICES TO CHRONICALLY HOMELESS ADULTS WITH COMPLEX HEALTH ISSUESO THE LOS ANGELES COUNTY DEVELOPMENT AUTHORITY (LACDA) PROGRAM PROVIDES PERMANENT SUPPORTIVE HOUSING ALONG WITH COMPREHENSIVE SUPPORTIVE SERVICES AT SCATTERED-SITE LOCATIONS IN THE SAN GABRIEL VALLEY.IMPACT: SUCCESSFULLY HELPED 785 PEOPLE MOVE FROM HOMELESSNESS TO HOUSING WITH A 97% RETENTION RATE.
  2. #2 $190K
    EMPLOYMENT & COMMUNITY REINTEGRATION SOURCES CAREER DEVELOPMENT HAS HELPED PEOPLE OVERCOME POVERTY AND HOMELESSNESS BY CONNECTING THEM TO MEANINGFUL EMPLOYMENT.WE OFFER A MULTIDISCIPLINARY APPROACH FOR OUR CLIENTS, AS WELL AS LOW INCOME AND UNHOUSED JOB SEEKERS REFERRED BY OUR PARTNER AGENCIES. WE ASSIST WITH ALL ASPECTS OF A JOB SEARCH, FROM HOW TO EFFECTIVELY USE THE INTERNET TO RESUME WRITING AND INTERVIEW TECHNIQUES. AS PART OF THE SOURCES CAREER DEVELOPMENT/JOB CLUB, A JOB DEVELOPER CREATES CUSTOMIZED CAREER PLANS FOR EACH INDIVIDUAL. SERVICES INCLUDE EVERYTHING FROM CAREER COUNSELING TO ASSISTANCE WITH SHORT-TERM TRAINING, ID CARDS, AND CLOTHING, SHOES, UNIFORMS, AND TOOLS.BENEFITS OF WORKING WITH SOURCES CANDIDATES INCLUDINGSKILLS MATCHING, MOTIVATED WORKERS, FREE PLACEMENT, AND RETENTION SERVICESSOURCES IS HELPING TO ACHIEVE COMMUNITY AND SOCIAL AND ECONOMIC GROWTH THROUGH REBUILDING OUR COMMUNITY, ONE HIRE AT A TIME.IMPACT: HELPED 98 JOB SEEKERS SECURE AND RETAIN EMPLOYMENT THROUGH OUR PROGRAMS.
named programs · 11 · from sources

what they call their work

Community Engagement
Offers wrap-around services including Employment Development, the Lived Expertise Advisory Panel (LEAP), and Enrichment Activities to help individuals integrate into the community.
Coordinated Entry System (CES)
Leads access to homeless services across 36 communities in Service Planning Area 3 (San Gabriel Valley), connecting individuals to housing and resources through a centralized system.
Eaton Fire Housing Assistance Program
Provides low-barrier financial assistance including rental payments, security deposits, motel vouchers, and essential furnishings to households directly impacted by the Eaton Fire.
Employment Development
Supports clients in job search, resume writing, interview preparation, and obtaining identification and interview attire.
Enrichment Activities
Volunteer-led activities including art therapy, nutrition classes, budgeting workshops, game nights, and birthday celebrations to build community and well-being.
Interim Housing
Short-term housing options in Pasadena and the San Gabriel Valley with wraparound services to support stability while transitioning to permanent housing.
LEAP (Lived Expertise Advisory Panel)
Advisory panel composed of currently and formerly unhoused individuals that guides organizational decisions and advocacy priorities.
Lived Expertise Advisory Panel (LEAP)
Composed of currently and formerly unhoused community members who make recommendations to guide organizational decisions and advocacy issues.
Outreach
Coordinates homeless services across the San Gabriel Valley (SPA 3), providing street outreach, intake, assessment, connection to services, care coordination, housing navigation, placement, and retention assistance. Includes Coordinated Entry Systems (CES) and Multi Disciplinary Teams (MDT Teams).
Outreach Program
Street outreach, intake, assessment, and care coordination through Multi-Disciplinary Teams including mental health clinicians and peer specialists; includes hospital liaison and police/fire department collaboration.
Permanent Supportive Housing
Provides long-term affordable housing with on-site support services including case management, job hunting assistance, and care coordination; includes rapid rehousing and recovery rehousing options.
activities · 10

what they do

direct service · 9
  • Coordinated Entry System leadership and street outreach Street-Based Outreach and Engagement
    Leads the Coordinated Entry System for Adults and Families in Service Planning Area 3, coordinating homeless service access across 36 communities in the San Gabriel Valley. Deploys Multi Disciplinary Teams for street outreach, including substance use specialists, mental health clinicians, and peer specialists with lived experience.
  • Employment Development services Job Readiness Training and Placement Support
    Offers job search support, resume writing, interview coaching, ID acquisition, and provision of interview attire to support program participants in securing employment.
  • Enrichment and wellness programming Resident-Led Social & Recreational Programming
    Provides enrichment activities including game nights, art therapy, nutrition classes, budgeting workshops, and yoga to support community building, personal development, and well-being for residents.
  • Family support services through the Family Center Family Resource Center Operations
    Operates a Family Center in Pasadena that provides security and stability for families in transition, offering a supportive environment during housing instability.
  • Housing placement and retention support Permanent and Transitional Housing Support
    Helps thousands of individuals secure housing and avoid returning to homelessness, with a reported 97% housing retention rate and 97% success rate in preventing return to homelessness.
  • Meal distribution and food services On-Campus and Pop-Up Food Pantries
    Distributes over 700,000 meals annually through sites, outreach efforts, and events, including 8,000 meals served at a single park event. Meal provision increased by nearly 150,000 from the previous year.
  • Operation of interim and permanent supportive housing sites Permanent Supportive Housing for Seniors
    Operates multiple interim and permanent supportive housing sites in Pasadena, El Monte, and El Sereno, providing housing for individual adults, families, and seniors. Sites include 44 interim units for adults in Pasadena, 50-family interim capacity in Pasadena, and permanent supportive housing with 142 units for adults, 19 for families, and 69 for seniors in Pasadena, among others. Residents in permanent housing pay 30% of income toward rent.
  • Provision of emergency housing assistance and care coordination Permanent and Transitional Housing Support
    Provides financial assistance, motel vouchers, and rental support to households impacted by the Eaton Fire beginning January 7, 2025, through the Eaton Fire Housing Assistance Program. Each household receives a dedicated Care Coordinator to deliver supportive services and connect them to community resources.
  • Public education and awareness initiatives Podcast Production for Public Awareness
    Produces a podcast featuring discussions with local and national experts on housing, homelessness, and community issues. Also operated the Changing the Narrative Webinar Series, recognized as one of the top 5 most innovative awareness campaigns in 2021 by the Los Angeles Business Journal.
capacity building · 1
  • Advisory panel for service and advocacy design Youth Advisory Councils
    Operates the Lived Expertise Advisory Panel (LEAP), composed of currently and formerly unhoused individuals, to advise organizational leadership and the Board on service design and advocacy priorities.
strategies · 9

how they think

Theories of action extracted from this org's own source material. Click any approach shared with other orgs to see the full field.

  • Continuum of Care Model continuum_of_care_model unique to this org
    Implements a structured, four-pillar service framework—Outreach, Interim Housing, Permanent Housing, and Community Integration/Engagement—that supports clients through each stage of housing stability and social reconnection.
  • Housing First with Comprehensive Support Services housing_first_with_support_services unique to this org
    Provides immediate access to housing without preconditions, paired with wrap-around support services such as healthcare, employment assistance, and benefits enrollment to promote long-term stability and recovery.
  • Inclusive Community Advocacy inclusive_community_engagement unique to this org
    Advocates for urban policies that prioritize compassion and community uplift during major developments, ensuring marginalized populations are not displaced.
  • Low-Barrier, Human-Centered Service Delivery low_barrier_human_centered_approach unique to this org
    Removes structural obstacles to access—such as income thresholds or sobriety requirements—by offering flexible, individualized pathways into services, particularly for those excluded from traditional programs.
  • Public Awareness and Empathy Building public_awareness_campaign unique to this org
    Engages media and public discourse to shift societal perceptions of homelessness, fostering empathy and support for systemic solutions.
  • Rapid Rehousing and Needs-Based Placement rapid_rehousing unique to this org
    Uses a flexible, needs-driven approach to quickly place individuals and families into housing programs, including rapid rehousing and recovery-focused residences, based on individual circumstances.
  • Residential Rehabilitation and Lifestyle Transformation residential_support_and_rehabilitation unique to this org
    Offers structured in-residence programs that support clients in reevaluating behaviors and building new life patterns through sustained support and counseling.
  • Supportive Housing with On-Site Services supportive_housing unique to this org
    Combines interim and permanent housing with on-site supportive services and care coordination to address complex needs and promote sustained housing retention.
  • Trauma-Informed Care Model trauma_informed_care unique to this org
    Grounds services in an understanding of trauma’s impact, creating a safe, empathetic environment that acknowledges clients’ lived experiences and supports healing.
financials · form 990 · fy2021

the money

revenue
Total revenue$37.95M
Contributions & grants$37.68M99%
Program service revenue$00%
Investment income$623K2%
Other revenue$-350K
expenses
Total expenses$33.80M
Program expenses82%
Admin / overhead13%
Fundraising5%
Salaries & benefits$20.34M
Grants paid out$7.58M
Largest expense lineCompensation
balance sheet
Total assets$35.27M
Cash$4.61M
Investments$17.14M
Liabilities$7.38M
Net assets$27.89M
Liquid reserves7.7 mo
3 years on record · 2019–2021 · YoY revenue +24.7%
leadership · form 990 part vii · fy2021

who runs it

paid leadership · 8
NameTitleHours/wkCompensation
ANNE MISKEY CHIEF EXECUTIVE OFFICER 40 $286K
DANA BEAN CHIEF DEVELOPMENT AND COMM 40 $143K
AMANDA GREEN CHIEF OPERATIONS OFFICER 40 $142K
ALEXIS BOOTHBY CHIEF PROGRAMS OFFICER 40 $126K
SARAH HOPPMEYER CHIEF PROGRAMS OFFICER 40 $126K
RAJI SHIVSHANKER CHIEF PROGRAMS OFFICER 40 $122K
SARAH TOWER CHIEF PROGRAMS OFFICER 40 $113K
TYRONE EDWARD FRIEND CHIEF PROGRAMS OFFICER 40 $13K
board members · 17
  • ANGELA SERRANZANA ESQ — BOARD MEMBER
  • BILL TICKNOR — BOARD MEMBER
  • CYNTHIA KIRBY — BOARD MEMBER
  • DESARAE JONES — BOARD MEMBER
  • DOMINICK CORREY — BOARD MEMBER
  • DR JESSE HONG — BOARD MEMBER
  • DR KATHARINE HARRINGTON — BOARD MEMBER
  • JAN SANDERS — BOARD MEMBER
  • JAY WALTERS — BOARD MEMBER
  • JESSE TORRES — SECRETARY
  • JORDAN CORNGOLD — BOARD MEMBER
  • JORDAN RETTIG — BOARD MEMBER
  • KEVIN TRIEBER — CHAIR
  • LISA A SMITH — BOARD MEMBER
  • LORI BONDAR — BOARD MEMBER
  • MAXINE HARRIS — VICE CHAIR
  • NANCY NAECKER — BOARD MEMBER
relationships · 3

who they work with

  • Coordinated Entry System (CES) Partner — Refers households to CES when their needs exceed what the Eaton Fire Housing Assistance Program can provide.
  • Healthcare in Action Partner — Partners to provide medical expertise, assessments, testing, and primary healthcare services for individuals experiencing homelessness on the street.
  • Toluca Lake Tennis & Fitness Club Partner — Partnered with USHS through the Team Tennis Charity Challenge fundraiser, benefiting the organization for two consecutive years.