what they reported doing
Program narrative the organization filed with the IRS. Ordered by program spending.
- #1 primary $23.11MINTERIM AND PERMANENT HOUSINGINTERIM HOUSING THE DRIVERS OF HOMELESSNESS ARE AS VARIED AS THE NEEDS OF THE INDIVIDUAL. FOR MANY, THE FIRST STEP ON THEIR PATH TO PERMANENT HOUSING IS INTERIM HOUSING. WE OFFER A VARIETY OF INTERIM HOUSING OPTIONS WITH WRAPAROUND SERVICES TO SUPPORT PEOPLE WHILE THEY REBUILD THEIR LIVES AND FIND STABILITY.THE ADULT CENTER, OUR OLDEST EXISTING PROGRAM, WAS BUILT IN 1989 IN PASADENA. IT HAS 56 BEDS AND SEPARATE MEN'S AND WOMEN'S DORMITORIES. IN THE PAST WE HAVE OFFERED A WIDE VARIETY OF SUPPORTIVE SERVICES TO BOTH RESIDENTS AND DAY PATRONS, INCLUDING OUR COMMUNITY MEALS AND SHOWERS PROGRAMS, ON-SITE PRIMARY HEALTH CARE, AND EMERGENCY OVERNIGHT SHELTER. WE HAVE TEMPORARILY REDUCED BED COUNTS DURING COVID AND ARE UTILIZING MOTEL ROOMS TO ENSURE UNINTERRUPTED SERVICE TO THOSE IN NEED. WE HAVE PAUSED OUR SHOWERS AND MEALS PROGRAMS FOR NONRESIDENTS DURING THE PANDEMIC.THE FAMILY CENTER IS A NURTURING, HOME-LIKE ENVIRONMENT THAT OFFERS SANCTUARY FOR APPROXIMATELY 200 HOMELESS CHILDREN AND PARENTS IN A TYPICAL YEAR. FAMILIES RECEIVE SAFE AND SECURE HOUSING, THREE NUTRITIOUS MEALS PER DAY, CARE COORDINATION SERVICES, AND WRAPAROUND SUPPORTS SUCH AS PARENTING CLASSES, BUDGETING, AND FINANCIAL LITERACY.PROJECT HOMEKEY IS THE STATE OF CALIFORNIA'S COVID-19 RESPONSE TO PROTECTING CALIFORNIANS EXPERIENCING HOMELESSNESS WHO ARE AT HIGH RISK FOR SERIOUS ILLNESS. PROJECT HOMEKEY HOTELS ARE PURCHASED BY A COMBINATION OF FEDERAL AND STATE FUNDS. THESE HOTELS WILL SERVE AS INTERIM HOUSING FOR THREE YEARS, AFTER WHICH THEY WILL BE TURNED INTO PERMANENT SUPPORTIVE HOUSING. WE OPENED TWO PROJECT HOMEKEY HOTELS IN EL SERENO IN MARCH 2021. ALMOST 100 PEOPLE MOVED FROM THE LOCAL ENCAMPMENTS INTO THE CASA LUNA AND HUNTINGTON VILLAS.OUR HOTELS WERE NAMED BY POPULAR DEMAND! OUR RESIDENTS SUGGESTED NAMES AND VOTED FOR THE ONES THEY LIKED BEST!UNION STATION ALSO SUPPORTS HUNDREDS OF FAMILIES IN NEED OF INTERIM HOUSING WITH MOTEL VOUCHERS, WHICH OFFER A PRIVATE ENVIRONMENT THAT MAY BETTER MEET THEIR NEEDS UNTIL THEY ARE ABLE TO ATTAIN PERMANENT HOUSING.IMPACT: PROVIDED 989 PEOPLE WITH SAFE EMERGENCY AND BRIDGE HOUSING, INCLUDING PROJECT ROOMKEY.PERMANENT HOUSING OUR PERMANENT HOUSING PROGRAMS PROVIDE SAFE, AFFORDABLE, AND PRIVATE APARTMENTS, AS WELL AS ON-SITE SUPPORT SERVICES FOR LONG-TERM STABILITY. RESIDENTS IN ALL PERMANENT SUPPORTIVE HOUSING LOCATIONS PAY 30% OF THEIR INCOME TO THE PROPERTY MANAGER AS A CONDITION OF THEIR HOUSING VOUCHER. SOME OF OUR FAMILIES AND INDIVIDUALS ONLY NEED SHORT TERM ASSISTANCE. WE USE AN INNOVATIVE RAPID RE-HOUSING APPROACH TO HELP LOCATE AND RETAIN HOUSING AS WELL AS PROVIDE TEMPORARY RENTAL SUPPORT, IF NEEDED. BASED ON THEIR NEEDS, CLIENTS ARE ENROLLED IN EITHER THE FAMILY SOLUTIONS PROGRAM, THE RAPID REHOUSING PROGRAM, OR THE RECOVERY REHOUSING PROGRAM, A COVID-19 RECOVERY PLAN.FOR CLIENTS WHO WOULD BENEFIT FROM A MORE LONG-TERM APPROACH, WE OFFER ON-SITE SUPPORTIVE SERVICES AND CARE COORDINATION TO AID IN RETAINING THEIR PERMANENT HOUSING. WE OFFER SERVICES AT OUR FACILITIES INCLUDING INTENSIVE CASE MANAGEMENT, REFERRALS, AND BENEFITS ADVOCACY.O EUCLID VILLA IS A 14-UNIT APARTMENT BUILDING WHERE FAMILIES HAVE PRIVATE UNITS WITH KITCHENSO MARV'S PLACE PROVIDES 19 UNITS OF AFFORDABLE HOUSING FOR FORMERLY HOMELESS FAMILIESO CENTENNIAL PLACE OFFERS 142 SINGLE-ROOM OCCUPANCY APARTMENTS FOR VERY LOW INCOME ADULTSWE ALSO OFFER SEVERAL SCATTERED-SITE HOUSING PROGRAMS THAT LINK INDIVIDUALS WITH HOUSING VOUCHERS AND SERVICES THROUGHOUT THE COMMUNITIES OF THE SAN GABRIEL VALLEY.O HOLLY STREET HOUSING LINKS CHRONICALLY HOMELESS ADULTS AND FAMILIES WITH COMMUNITY HOUSING RESOURCESO HOUSING FOR HEALTH PROVIDES ON-SITE SPECIALIZED CARE SERVICES TO CHRONICALLY HOMELESS ADULTS WITH COMPLEX HEALTH ISSUESO THE LOS ANGELES COUNTY DEVELOPMENT AUTHORITY (LACDA) PROGRAM PROVIDES PERMANENT SUPPORTIVE HOUSING ALONG WITH COMPREHENSIVE SUPPORTIVE SERVICES AT SCATTERED-SITE LOCATIONS IN THE SAN GABRIEL VALLEY.IMPACT: SUCCESSFULLY HELPED 785 PEOPLE MOVE FROM HOMELESSNESS TO HOUSING WITH A 97% RETENTION RATE.
- #2 $190KEMPLOYMENT & COMMUNITY REINTEGRATION SOURCES CAREER DEVELOPMENT HAS HELPED PEOPLE OVERCOME POVERTY AND HOMELESSNESS BY CONNECTING THEM TO MEANINGFUL EMPLOYMENT.WE OFFER A MULTIDISCIPLINARY APPROACH FOR OUR CLIENTS, AS WELL AS LOW INCOME AND UNHOUSED JOB SEEKERS REFERRED BY OUR PARTNER AGENCIES. WE ASSIST WITH ALL ASPECTS OF A JOB SEARCH, FROM HOW TO EFFECTIVELY USE THE INTERNET TO RESUME WRITING AND INTERVIEW TECHNIQUES. AS PART OF THE SOURCES CAREER DEVELOPMENT/JOB CLUB, A JOB DEVELOPER CREATES CUSTOMIZED CAREER PLANS FOR EACH INDIVIDUAL. SERVICES INCLUDE EVERYTHING FROM CAREER COUNSELING TO ASSISTANCE WITH SHORT-TERM TRAINING, ID CARDS, AND CLOTHING, SHOES, UNIFORMS, AND TOOLS.BENEFITS OF WORKING WITH SOURCES CANDIDATES INCLUDINGSKILLS MATCHING, MOTIVATED WORKERS, FREE PLACEMENT, AND RETENTION SERVICESSOURCES IS HELPING TO ACHIEVE COMMUNITY AND SOCIAL AND ECONOMIC GROWTH THROUGH REBUILDING OUR COMMUNITY, ONE HIRE AT A TIME.IMPACT: HELPED 98 JOB SEEKERS SECURE AND RETAIN EMPLOYMENT THROUGH OUR PROGRAMS.
what they call their work
what they do
- Coordinated Entry System leadership and street outreach Street-Based Outreach and EngagementLeads the Coordinated Entry System for Adults and Families in Service Planning Area 3, coordinating homeless service access across 36 communities in the San Gabriel Valley. Deploys Multi Disciplinary Teams for street outreach, including substance use specialists, mental health clinicians, and peer specialists with lived experience.
- Employment Development services Job Readiness Training and Placement SupportOffers job search support, resume writing, interview coaching, ID acquisition, and provision of interview attire to support program participants in securing employment.
- Enrichment and wellness programming Resident-Led Social & Recreational ProgrammingProvides enrichment activities including game nights, art therapy, nutrition classes, budgeting workshops, and yoga to support community building, personal development, and well-being for residents.
- Family support services through the Family Center Family Resource Center OperationsOperates a Family Center in Pasadena that provides security and stability for families in transition, offering a supportive environment during housing instability.
- Housing placement and retention support Permanent and Transitional Housing SupportHelps thousands of individuals secure housing and avoid returning to homelessness, with a reported 97% housing retention rate and 97% success rate in preventing return to homelessness.
- Meal distribution and food services On-Campus and Pop-Up Food PantriesDistributes over 700,000 meals annually through sites, outreach efforts, and events, including 8,000 meals served at a single park event. Meal provision increased by nearly 150,000 from the previous year.
- Operation of interim and permanent supportive housing sites Permanent Supportive Housing for SeniorsOperates multiple interim and permanent supportive housing sites in Pasadena, El Monte, and El Sereno, providing housing for individual adults, families, and seniors. Sites include 44 interim units for adults in Pasadena, 50-family interim capacity in Pasadena, and permanent supportive housing with 142 units for adults, 19 for families, and 69 for seniors in Pasadena, among others. Residents in permanent housing pay 30% of income toward rent.
- Provision of emergency housing assistance and care coordination Permanent and Transitional Housing SupportProvides financial assistance, motel vouchers, and rental support to households impacted by the Eaton Fire beginning January 7, 2025, through the Eaton Fire Housing Assistance Program. Each household receives a dedicated Care Coordinator to deliver supportive services and connect them to community resources.
- Public education and awareness initiatives Podcast Production for Public AwarenessProduces a podcast featuring discussions with local and national experts on housing, homelessness, and community issues. Also operated the Changing the Narrative Webinar Series, recognized as one of the top 5 most innovative awareness campaigns in 2021 by the Los Angeles Business Journal.
- Advisory panel for service and advocacy design Youth Advisory CouncilsOperates the Lived Expertise Advisory Panel (LEAP), composed of currently and formerly unhoused individuals, to advise organizational leadership and the Board on service design and advocacy priorities.
how they think
Theories of action extracted from this org's own source material. Click any approach shared with other orgs to see the full field.
- Continuum of Care Model continuum_of_care_model unique to this orgImplements a structured, four-pillar service framework—Outreach, Interim Housing, Permanent Housing, and Community Integration/Engagement—that supports clients through each stage of housing stability and social reconnection.
- Housing First with Comprehensive Support Services housing_first_with_support_services unique to this orgProvides immediate access to housing without preconditions, paired with wrap-around support services such as healthcare, employment assistance, and benefits enrollment to promote long-term stability and recovery.
- Inclusive Community Advocacy inclusive_community_engagement unique to this orgAdvocates for urban policies that prioritize compassion and community uplift during major developments, ensuring marginalized populations are not displaced.
- Low-Barrier, Human-Centered Service Delivery low_barrier_human_centered_approach unique to this orgRemoves structural obstacles to access—such as income thresholds or sobriety requirements—by offering flexible, individualized pathways into services, particularly for those excluded from traditional programs.
- Public Awareness and Empathy Building public_awareness_campaign unique to this orgEngages media and public discourse to shift societal perceptions of homelessness, fostering empathy and support for systemic solutions.
- Rapid Rehousing and Needs-Based Placement rapid_rehousing unique to this orgUses a flexible, needs-driven approach to quickly place individuals and families into housing programs, including rapid rehousing and recovery-focused residences, based on individual circumstances.
- Residential Rehabilitation and Lifestyle Transformation residential_support_and_rehabilitation unique to this orgOffers structured in-residence programs that support clients in reevaluating behaviors and building new life patterns through sustained support and counseling.
- Supportive Housing with On-Site Services supportive_housing unique to this orgCombines interim and permanent housing with on-site supportive services and care coordination to address complex needs and promote sustained housing retention.
- Trauma-Informed Care Model trauma_informed_care unique to this orgGrounds services in an understanding of trauma’s impact, creating a safe, empathetic environment that acknowledges clients’ lived experiences and supports healing.
the money
who runs it
| Name | Title | Hours/wk | Compensation |
|---|---|---|---|
| ANNE MISKEY | CHIEF EXECUTIVE OFFICER | 40 | $286K |
| DANA BEAN | CHIEF DEVELOPMENT AND COMM | 40 | $143K |
| AMANDA GREEN | CHIEF OPERATIONS OFFICER | 40 | $142K |
| ALEXIS BOOTHBY | CHIEF PROGRAMS OFFICER | 40 | $126K |
| SARAH HOPPMEYER | CHIEF PROGRAMS OFFICER | 40 | $126K |
| RAJI SHIVSHANKER | CHIEF PROGRAMS OFFICER | 40 | $122K |
| SARAH TOWER | CHIEF PROGRAMS OFFICER | 40 | $113K |
| TYRONE EDWARD FRIEND | CHIEF PROGRAMS OFFICER | 40 | $13K |
- ANGELA SERRANZANA ESQ — BOARD MEMBER
- BILL TICKNOR — BOARD MEMBER
- CYNTHIA KIRBY — BOARD MEMBER
- DESARAE JONES — BOARD MEMBER
- DOMINICK CORREY — BOARD MEMBER
- DR JESSE HONG — BOARD MEMBER
- DR KATHARINE HARRINGTON — BOARD MEMBER
- JAN SANDERS — BOARD MEMBER
- JAY WALTERS — BOARD MEMBER
- JESSE TORRES — SECRETARY
- JORDAN CORNGOLD — BOARD MEMBER
- JORDAN RETTIG — BOARD MEMBER
- KEVIN TRIEBER — CHAIR
- LISA A SMITH — BOARD MEMBER
- LORI BONDAR — BOARD MEMBER
- MAXINE HARRIS — VICE CHAIR
- NANCY NAECKER — BOARD MEMBER
who they work with
- Coordinated Entry System (CES) Partner — Refers households to CES when their needs exceed what the Eaton Fire Housing Assistance Program can provide.
- Healthcare in Action Partner — Partners to provide medical expertise, assessments, testing, and primary healthcare services for individuals experiencing homelessness on the street.
- Toluca Lake Tennis & Fitness Club Partner — Partnered with USHS through the Team Tennis Charity Challenge fundraiser, benefiting the organization for two consecutive years.