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OPEN HEARTS

PHOENIX, AZ · EIN 860291956 · Form 990 · FY2021 · NTEE P730 · Human Services · Medium ($1M-$10M) · www.openheartsaz.org
revenue
$6.6M
expenses
$7.7M
net assets
$4.6M
employees
154
volunteers
13
program ratio
78%
mission · from form 990

DEVOTED TO COMMUNITY WELL-BEING

profile · synthesized from sources

Open Hearts Family Wellness provides comprehensive mental health and substance use services to individuals and families across Arizona. Founded in 1974, the organization focuses on holistic care, offering outpatient therapy, transitional housing, and community-based programs to promote well-being and resilience.

irs program accomplishments · form 990 part iii · fy2021

what they reported doing

Program narrative the organization filed with the IRS. Ordered by program spending.

  1. #1 primary $2.82M
    THE GENERAL OUTPATIENT BEHAVIORAL HEALTH PROGRAM IS THE MEDICAL HOME FOR INTEGRATED MENTAL HEALTHCARE. SERVICES ADDRESS MULTIPLE CHRONIC MENTAL HEALTHCARE CONDITIONS: PSYCHIATRIC CONDITIONS, MENTAL HEALTH DIAGNOSIS, SUBSTANCE USE AND MEDICATION PRESCRIPTION. CARE IS PROVIDED BY BOARD CERTIFIED / LICENSED PSYCHIATRIST, NURSE PRACTITIONERS, THERAPISTS AND CLINICIANS IN ADDITION TO CASE COORDINATORS AND FAMILY SUPPORT AS PART OF THE CARE TEAM. HOLISTIC SERVICES INCLUDE PSYCHIATRIC ASSESSMENT, TREATMENT PLANNING, PRESCRIPTIVE MEDICATION, CASE OVERSIGHT, CASE COORDINATION, RESOURCE AND REFERRAL, CONNECTION TO COMMUNITY RESOURCES WITH COMPREHENSIVE FAMILY SUPPORT SERVICES. PARTICIPANTS INCLUDE YOUTH AGE 5-18, FAMILIES AND ADULTS.THE INTENSIVE OUTPATIENT SUBSTANCE USE PROGRAM IS AN OUTPATIENT SUBSTANCE ABUSE GROUP BASED INTERVENTION PROGRAM UTILIZING NATIONALLY RECOGNIZED BEST PRACTICE CLINICAL INTERVENTIONS TO SUPPORT A DRUG AND ALCOHOL-FREE LIFESTYLE. THIS PROGRAM UTILIZES A TEAM-BASED "WRAP-AROUND" INTERVENTION ENGAGING IN GROUP WORK, 1:1 SESSIONS AS NEEDED. FULL-CYCLE CASE MANAGEMENT, FAMILY SUPPORT, AND ACCESS TO SUSTAINABLE RESOURCES. THIS PROGRAM IS DESIGNED TO MOTIVATE YOUTH TO EVALUATE THEIR LIVES, CONSIDER CHANGES THEY MAY WISH TO MAKE, AND THEN SUCCEED IN IMPLEMENTING THE DESIRED CHANGES TO TAKE POWER OVER THEIR OWN LIVES. YOUNG PEOPLE LEARN TO ADDRESS THEIR DRUG PROBLEMS, LIFE SKILL DEFICITS, SITUATIONAL, AND PSYCHOLOGICAL PROBLEMS WITH THE AID OF COUNSELORS WHO SET THE FRAMEWORK FOR SESSIONS AND MOVE THROUGH PROGRESSIVE STATES OF ENGAGEMENT.
  2. #2 $500K
    RESILIENT VOICES IS AN OUTPATIENT PROGRAM THAT PROVIDES FAMILY SUPPORT TO ADULT CLIENTS IN SERVICES. THIS PROGRAM PROVIDES SERVICES IN SKILL-BUILDING TO COPE WITH STRESSORS, ADVOCACY TO NAVIGATE COMPLEX SYSTEMS OF CARE, EDUCATION TO UNDERSTAND DIAGNOSIS, COUNSELING TO WORK THROUGH EMOTIONAL DISTRESS, AND EFFECTIVE PARENTING TECHNIQUES TO INCREASE FAMILY COHESION AND SUCCESS IN LIFE FOR THEIR CHILDREN. THIS PROGRAM ALSO EQUIPS ADULT PARTICIPANTS WITH OPPORTUNITIES TO NETWORK AND BUILD COMMUNITY WITH OTHER FAMILIES AND COMMUNITY RESOURCES TO PROVIDE STABILITY AND SUSTAIN PROGRESS.
named programs · 3 · from sources

what they call their work

Community-Based Mental Healthcare
Delivers personalized therapy and support directly to individuals in their homes or community settings.
Outpatient Care
Offers therapeutic interventions and resources for individuals and families facing mental health and substance use challenges.
Transitional Housing
Provides housing and support services for unsheltered families and youth in transition, including life skills training and employment assistance.
activities · 5 clusters

what they do

  • Professional Accreditation & Certification Maintenance 2 activities
    • Organizational Accreditation and Training
      Maintains accreditation by the Council on Accreditation (COA) and has completed Neurosequential Model of Therapeutics (NMT) Training Certification through Phase III – Mentor Level, demonstrating adherence to international standards for service delivery and staff expertise.
    • Organizational Accreditation and Training
      Maintains accreditation by the Council on Accreditation (COA) for high-quality service delivery and has completed Neurosequential Model of Therapeutics (NMT) Training Certification through Phase III – Mentor Level.
  • Youth Resilience & Substance Use Prevention Education 2 activities
    • Outpatient Substance Use Education Program
      Provides an Outpatient Substance Use Education (OPSUE) program for clients aged 13-17 with a substance use diagnosis, focusing on relapse prevention, emotional/behavioral concerns, family dynamics, and life skills.
    • Youth Substance Use Education Program
      Offers an Outpatient Substance Use Education (OPSUE) program for clients aged 13-17 with a substance use diagnosis, focusing on relapse prevention, emotional/behavioral concerns, family dynamics, and life skills.
  • Outpatient Behavioral Health Services 1 activity
    • Behavioral and Mental Health Services
      Provides a comprehensive range of outpatient behavioral and mental health services, including personalized therapy, psychiatric evaluations, medication management, and support groups for individuals and families of all ages facing mental health and substance use challenges.
  • Home Visitation for At-Risk Families 1 activity
    • Early Intervention Services
      Offers early intervention services for pregnant women, expectant fathers, and parents with young children.
  • Uncategorized 7 activities
    • Behavioral and Mental Health Services
      Provides a comprehensive range of outpatient behavioral and mental health services, including personalized therapy, psychiatric evaluations, medication management, and support groups, for individuals and families of all ages facing mental health and substance use challenges.
    • Case Management Services
      Offers case management and high needs case management to help individuals navigate healthcare, access community resources, and coordinate services.
    • Case Management Services
      Provides case management and high needs case management to help individuals navigate healthcare, access community resources, and coordinate various services.
    • In-Home and Community-Based Support
      Provides intensive in-home, community, and school-based support for individuals with behavioral challenges or Autism Spectrum Disorder, as well as early intervention services for pregnant women, expectant fathers, and parents with young children.
    • Specialized Support for Behavioral Challenges and Autism Spectrum Disorder
      Delivers intensive in-home, community, and school-based support for individuals with behavioral challenges or Autism Spectrum Disorder.
    • Transitional Housing and Support Services
      Operates The Diamond, a transitional housing facility with 11 units and a resource center for unsheltered families and youth (ages 18-24), offering programs such as life skills training, financial literacy, employment assistance, and health and nutrition education.
    • Transitional Housing and Support Services
      Operates The Diamond, a transitional housing facility with 11 units and a resource center for unsheltered families and youth (ages 18-24), offering life skills training, financial literacy, employment assistance, and health and nutrition education.
financials · form 990 · fy2021

the money

revenue
Total revenue$6.64M
Contributions & grants$977K15%
Program service revenue$5.58M84%
Investment income$62K1%
Other revenue$22K
expenses
Total expenses$7.74M
Program expenses78%
Admin / overhead22%
Fundraising0%
Salaries & benefits$5.86M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$6.20M
Cash$2.79M
Investments$1.16M
Liabilities$1.58M
Net assets$4.62M
Liquid reserves6.1 mo
3 years on record · 2019–2021 · YoY revenue -18.6%
leadership · form 990 part vii · fy2021

who runs it

paid leadership · 5
NameTitleHours/wkCompensation
MARIA ARJELIA GOMEZ PRESIDENT & CEO (THRU 12/21) 40 $416K
SOCORRO DOMINGUEZ CHIEF INNOVATIVE OFFICER 40 $147K
CRISTINA PEREZ CHIEF CLINICAL INTEGRATION 40 $147K
CYNTHIA WILLIAMS CHIEF ADMINISTRATIVE OFFICER 40 $142K
REBECCA DUFFY VICE PRESIDENT OF CLINICAL INTEGRATION 40 $113K
board members · 13
  • CATHARINA JOHNSON — BOARD MEMBER
  • CHANDLER YELTON — BOARD MEMBER
  • JAVIER PUIG — BOARD MEMBER
  • JEREMY HENSON — CHAIR
  • JOSEPH PRESTON — SECRETARY
  • KENNY FARRELL — BOARD MEMBER
  • MARILYN RODRIGUEZ — IMMEDIATE PAST CHAIR
  • MARIO ANILES — TREASURER
  • RHONDA BALDWIN — BOARD MEMBER
  • SHAWN ELMORE — VICE CHAIR
  • SONIA SAMANIEGO — BOARD MEMBER
  • SOPHIE STEVENSON — BOARD MEMBER
  • URIEL CASTANEDA — BOARD MEMBER
relationships · 14

who they work with

  • AHCCCS Partner — Accepts AHCCCS health insurance plans.
  • Aetna Partner — Accepts Aetna health insurance plans.
  • Arizona Complete Health Partner — Accepts Arizona Complete Health as a contracted AHCCCS plan.
  • Arizona Department of Housing Funder — Provided support for The Diamond transitional housing facility.
  • Arizona Diamondbacks Funder — Provided support for The Diamond transitional housing facility.
  • Bob’s Discount Furniture Partner — Fully furnished three units at The Diamond transitional housing facility.
  • Council on Accreditation Government — Accrediting body that has reviewed and accredited Open Hearts since 2002 based on international standards for organizational and programmatic excellence.
  • Keys to Change Partner — Refers individuals to The Diamond transitional housing facility.
  • Mercy Care Partner — Accepts Mercy Care as a contracted AHCCCS plan.
  • Molina Healthcare Partner — Accepts Molina Healthcare as a contracted AHCCCS plan.
  • Neurosequential Network Partner — Recognized by the Neurosequential Network for completing NMT Training Certification through Phase III – Mentor Level.
  • Substance Abuse and Mental Health Administration (SAMHSA) Government — Receives grant funding to provide services for priority populations established by SAMHSA.
  • UMOM Partner — Refers individuals to The Diamond transitional housing facility.
  • UnitedHealthcare Community Plan Partner — Accepts UnitedHealthcare Community Plan as a contracted AHCCCS plan.