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Quality Connections Inc
Flagstaff, AZ · EIN 861000271 · Form 990 · FY2022 · NTEE P80 · Human Services · Medium ($1M-$10M) · www.qualityconnections.org
revenue
$6.5M
expenses
$6.8M
net assets
$991K
employees
176
volunteers
2
program ratio
93%
mission · from form 990

Our mission is to provide quality support and employment services to individuals with disabilities and disadvantages in order to increase both their independence and their participation in our community.

profile · synthesized from sources

Quality Connections is an Arizona-based nonprofit that enhances the quality of life for people with disabilities and other disadvantages. The organization provides a range of services including residential programs, adult day programs, employment services, and a social enterprise. They operate in Flagstaff and Page, Arizona, focusing on fostering independence and community integration.

named programs · 9 · from sources

what they call their work

Adult Day Program
Montessori-inspired day program serving 53 students, helping them build skills and progress toward employment; includes pathways to work transition
Employment Services
Helps people with disabilities and disadvantages prepare for, obtain, and maintain community employment through job training, mentorship, and ongoing job coaching support
Evergreen Academy Preschool
Preschool program providing free childcare to 23 families and serving children with and without disabilities, rated 3.9 stars in Arizona’s Quality First system
Group Home Services
Provides residential support in 6 community-based group home settings where 15 individuals learn independence skills
In-Home Services
Offers in-home supports to 36 people and families, providing personalized assistance to individuals with disabilities
Page EXPRESS Transit
Public transportation services managed in Page, Arizona.
QC EXPRESS Transit
Transportation service in Page, AZ providing mobility solutions for individuals with disabilities and community members
QC Office
Social enterprise offering office services including document shredding, mailings, and light assembly; employs 18 workers with disabilities who perform 75% of the labor
Residential Programs
Provides group home settings and in-home services to help people with disabilities learn independence skills.
activities · 7 groups

what they do

  • Community Media Production & Literacy 5 activities
    • Adult Day Learning Program
      Operates a Montessori-based Adult Day Program in Flagstaff and Page, Arizona, offering hands-on instruction in reading, writing, math, and time skills, along with music, drama, and community outings. Served 53 students, with 27 transitioning to employment services.
    • Adult Day Learning Program
      Operates a Montessori-based Adult Day Learning Program in Flagstaff and Page, Arizona, offering hands-on lessons in academic skills, music, drama, community outings, and a member-powered media platform (Diverge Media). The program served 53 students, with 27 transitioning to employment services.
    • Adult Day Learning Program
      Operates a Montessori-based Adult Day Learning Program in Flagstaff and Page, Arizona, offering hands-on lessons in academic and life skills, music, drama, and community outings, serving 53 students with 27 transitioning to employment services. This program also includes Diverge Media, a member-powered media platform, and produces a monthly newsletter.
    • Adult Day Learning Program
      Operates a Montessori-based Adult Day Learning Program in Flagstaff and Page, Arizona, offering hands-on lessons in academic skills, music, drama, community outings, and a member-powered media platform (Diverge Media). The program served 53 students, with 27 transitioning to employment services.
    • Diverge Media – Member-Powered Media Program
      Operates Diverge Media, a media platform run by participants in the Adult Day Programs in Flagstaff and Page, Arizona, including production of a monthly newsletter created by members and instructors.
  • Subcontracted Workforce Training Services 5 activities
    • Work Training Crews
      Operates work training crews that provide light janitorial, yard work, maintenance, and unskilled labor services to businesses, managing supervision, wages, insurance, and benefits for the workers.
    • Work Training Crews
      Operates work training crews that provide light janitorial, yard work, maintenance, and unskilled labor services to businesses, with Quality Connections managing supervision, wages, insurance, and benefits.
    • Work Training Crews
      Operates work training crews that provide light janitorial, yard work, maintenance, and unskilled labor services to businesses, with Quality Connections managing supervision, wages, insurance, and benefits for the workers.
    • Work Training Crews
      Operates work training crews that provide light janitorial, yard work, maintenance, and unskilled labor services to businesses, managing supervision, wages, insurance, and benefits for the workers.
    • Work Training Crews for Businesses
      Operates supervised work training crews that provide light janitorial, yard work, maintenance, and unskilled labor services to businesses, with Quality Connections managing wages, insurance, benefits, and supervision.
  • Preschool and Kindergarten Readiness Programs 3 activities
    • Evergreen Academy Preschool
      Operates Evergreen Academy Preschool in Flagstaff, AZ, providing free childcare to 23 families.
    • Evergreen Academy Preschool
      Operates Evergreen Academy Preschool in Flagstaff, AZ, providing free childcare to 23 families.
    • Evergreen Academy Preschool
      Operates a preschool in Flagstaff, AZ, providing free childcare to 23 families.
  • Respite and Personal Care Support 3 activities
    • In-Home Support Services
      Provides individualized in-home support services, including attendant care, homemaking, habilitation therapy and training, independence training, and respite services for caregivers, serving 36 individuals or families.
    • In-Home Support Services
      Provides individualized in-home services for individuals with physical or developmental disabilities, including Attendant Care, Homemaking, Habilitation therapy, Respite Services, and independence training. Served 36 people or families through this program.
    • In-Home Support Services
      Provides individualized in-home support services, including attendant care, homemaking, habilitation therapy and training, independence training, and respite services for caregivers, serving 36 individuals or families.
  • Residential Support for IDD Adults 3 activities
    • Residential Group Home Program
      Operates six group home settings in Flagstaff, Arizona, providing support services and independence skills training to 15 individuals.
    • Residential Group Home Program
      Operates six group home settings in Flagstaff, Arizona, providing support services and independence skills training to 15 individuals.
    • Residential and Group Home Programs
      Operates six group home settings in Flagstaff, Arizona, serving 15 individuals with disabilities who are learning independence skills.
  • Supported Employment for People with Disabilities 1 activity
    • QC Office Social Enterprise
      Operates QC Office, a social enterprise that creates job opportunities for individuals with disabilities by selling office and print supplies, including HP-standard refurbished toner cartridges, and offering free e-waste recycling. The initiative employed 18 workers with disabilities, paid $288,000 in wages, and recycled 29,349 pounds of electronic waste.
  • Uncategorized 9 activities
    • Client Transportation Services
      Provides transportation services, covering 382,144 miles, to support clients accessing various programs and services.
    • Employment Services and Job Placement
      Provides job training, mentorship, application support, interview coaching, and ongoing workplace support through Job Coaches to individuals with disabilities. Trained 130 workers with disabilities or barriers and placed 10 into community jobs.
    • Employment Services for Individuals with Disabilities
      Connects individuals with physical or developmental disabilities to work opportunities, providing job training, mentorship, support in applying for positions, job coach support during interviews, and ongoing workplace support after placement. The program trained 130 workers with disabilities and placed 10 into community jobs.
    • Employment Services for Individuals with Disabilities
      Connects individuals with physical or developmental disabilities to work opportunities, providing job training, mentorship, support in applying for positions, job coaching during interviews, and ongoing workplace support. The program trained 130 workers and placed 10 into community jobs.
    • Employment Services for Individuals with Disabilities
      Connects individuals with physical or developmental disabilities to work opportunities, providing job training, mentorship, support in applying for positions, job coaching during interviews, and ongoing workplace support. The program has trained 130 workers with disabilities or barriers and placed 10 into community jobs.
    • Employment Services for Individuals with Disabilities
      Connects individuals with physical or developmental disabilities to work opportunities, providing job training, mentorship, support in applying for positions, job coach support during interviews, and ongoing workplace support after placement. The program trained 130 workers and placed 10 into community jobs.
    • QC Office Social Enterprise
      Operates QC Office, a social enterprise that creates job opportunities for individuals with disabilities by selling office and print supplies, including HP-standard refurbished toner cartridges, and offering free e-waste recycling. The initiative employed 18 workers with disabilities, paid $288,000 in wages, and recycled 29,349 pounds of electronic waste.
    • QC Office – Social Enterprise and E-Waste Recycling
      Operates QC Office, a social enterprise that creates job opportunities for individuals with disabilities by delivering office and print supplies, refurbishing HP-standard toner cartridges, and offering free e-waste recycling. Employed 18 workers with disabilities, paid $288,000 in wages, and recycled 29,349 pounds of electronic waste.
    • Transportation Services
      Provides transportation support for client services, delivering 382,144 miles of service.
financials · form 990 · fy2022
revenue
Total revenue$6.50M
Contributions & grants$366K6%
Program service revenue$6.12M94%
Investment income$13K0%
Other revenue$0
expenses
Total expenses$6.84M
Program expenses93%
Admin / overhead6%
Fundraising1%
Salaries & benefits$4.54M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$4.12M
Cash$1.56M
Investments$499K
Liabilities$3.13M
Net assets$991K
Liquid reserves3.6 mo
3 years on record · 2020–2022 · YoY revenue +11.5%
leadership · form 990 part vii · fy2022

who runs it

paid leadership · 2
NameTitleHours/wkCompensation
JAMES CARPENTER CFO 40 $101K
ARMANDO BERNASCONI President & CEO 40 $66K
board members · 7
  • AL WHITE — Chairman
  • CANDACE OWENS — Director
  • GARY PEARLMUTTER — Director
  • GRETCHEN POVLSEN — Treasurer
  • HEATHER DALMOLIN — Director
  • JOHN HEICK — Director
  • REGINA SALAS — Director
relationships · 21

who they work with

  • AHCCCS Government — Extends the Direct Care Worker program for parents using federal American Rescue Plan funds.
  • Arizona Division of Developmental Disabilities Government — Partner agency that established the Direct Care Worker program for parents, which Quality Connections supports.
  • Arizona Division of Developmental Disabilities Government — State agency that established the program allowing parents to be paid as direct care workers for their children.
  • Arizona Health Care Cost Containment System Government — Extends the parent-as-provider program using federal American Rescue Plan funds.
  • Brandy’s Partner — Local business that employs individuals placed by Quality Connections.
  • Chick-fil-a Partner — Local business that employs individuals placed by Quality Connections.
  • Culver’s Partner — Local business that employs individuals placed by Quality Connections.
  • Diverge Media Partner — Member-powered media platform integrated into QC’s Adult Day Programs in Flagstaff and Page, Arizona.
  • Evergreen Academy Preschool Partner — Quality Connections Inc operates Evergreen Academy Preschool as part of its service offerings.
  • Fry’s Partner — Local business that employs individuals placed by Quality Connections.
  • Goodwill Partner — Local business that employs individuals placed by Quality Connections.
  • HP Partner — Provides HP-standard refurbished toner cartridges through a remanufacturing program.
  • Head, Heart, Hands Partner — Local business that employs individuals placed by Quality Connections.
  • Late for the Train Partner — Local business that employs a work crew from Quality Connections.
  • Marshall’s Partner — Local business that employs individuals placed by Quality Connections.
  • Mountain Line Partner — Local business that employs individuals placed by Quality Connections.
  • NAU Marching Band Partner — Collaborated on performances with participants from the Adult Day Program and Employment Services.
  • Northern Arizona University Partner — Leaders from Quality Connections attended or worked with Northern Arizona University, indicating an ongoing relationship through education and workforce development.
  • QC Office Partner — Collaborates with QC Office to help individuals pursue employment goals.
  • Savers Partner — Local business that employs individuals placed by Quality Connections.
  • Sodexo Partner — Local business that employs individuals placed by Quality Connections.