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Goodwill of Central and Northern Arizona
PHOENIX, AZ · EIN 860104415 · Form 990 · FY2022 · Very Large (>$50M) · www.goodwill.org
revenue
$273.3M
expenses
$261.9M
net assets
$51.1M
employees
11,385
volunteers
15
program ratio
86%
mission · from form 990

GOODWILL OF CENTRAL AND NORTHERN ARIZONA'S MISSION IS EMPOWERING INDIVIDUALS, STRENGTHENING FAMILIES, AND BUILDING STRONGER COMMUNITIES.

profile · synthesized from sources

Goodwill of Central and Northern Arizona is part of a national network that provides job training, employment placement services, and other community support programs. The organization serves individuals facing barriers to employment, including people with disabilities and those reentering society after incarceration. It operates thrift stores and e-commerce platforms to fund its mission, with revenue supporting local workforce development initiatives.

irs program accomplishments · form 990 part iii · fy2022

what they reported doing

Program narrative the organization filed with the IRS. Ordered by program spending.

  1. #1 primary $6.76M
    GOODWILL'S MISSION SERVICES IS COMMITTED TO OUR VISION OF ENDING POVERTY THROUGH THE POWER OF WORK. SERVICES PROVIDED INCLUDE DIGITAL SKILLS TRAININGS IN COMPUTER USAGE, RESUME DEVELOPMENT, INTERVIEW PRACTICING, AND ACCESS TO LOCAL HIRING COMPANIES. SERVICES ARE AVAILABLE IN GOODWILL'S CAREER CENTERS, SELF-SERVICE CAREER CENTERS, AND ONLINE AT MYCAREERADVISOR.COM. AT GOODWILL, WE EMPOWER INDIVIDUALS, STRENGTHEN FAMILIES, AND BUILD STRONGER COMMUNITIES.
named programs · 4 · from sources

what they call their work

Goodwill on the Hill
Annual advocacy initiative where Goodwill leaders and participants engage with Congress to support workforce development funding and circular economy policies
Ignite 2.0
Workforce development program offering college readiness workshops, GED preparation, and industry-recognized certifications such as ServSafe
Job Training and Employment Services
Programs that provide job training, career coaching, and employment opportunities for individuals facing barriers to work, including those with disabilities and justice-involved individuals
Job Training and Placement Services
Comprehensive services including career coaching, resume building, and employment placement for individuals facing barriers to work
activities · 3 groups

what they do

  • Supported Employment for People with Disabilities 4 activities
    • Employment and job training programs
      Provides full-time retail employment and job training opportunities to program participants, including over 300 people with disabilities in South Korea and trainees in Brazil through localized social enterprise stores.
    • Employment and job training programs
      Provides full-time retail employment and job training opportunities to over 300 people with disabilities in South Korea and through local programs, including intensive retail training that has served more than 150 individuals in Goiânia, Brazil.
    • Employment and job training through retail operations
      Provides full-time retail employment opportunities to program participants via Goodwill stores and operates social enterprises that create jobs and deliver job training, including for more than 300 people with disabilities in South Korea and over 150 in Goiânia, Brazil through intensive retail training programs.
    • Employment placement through retail operations
      Provides full-time retail employment opportunities in Goodwill stores for individuals facing barriers to employment, including people with disabilities, as part of its social enterprise model.
  • Used Book and Media Sales 4 activities
    • Online marketplace for books and media
      Operates GoodwillBooks.com, an online store providing access to over 1.5 million books, movies, music, and games sourced from local Goodwill organizations across the U.S., supporting workforce and training initiatives through sales.
    • Online retail operations
      Operates ShopGoodwill.com and GoodwillBooks.com, online marketplaces offering hundreds of thousands of unique items including clothing, art, books, and media, with inventory sourced from local Goodwill organizations across the U.S.
    • Online retail operations for donated goods
      Operates ShopGoodwill.com, an e-commerce platform offering hundreds of thousands of unique items including art, books, clothing, and musical instruments, as a social enterprise to fund job training and employment programs.
    • Online retail operations via e-commerce platforms
      Operates ShopGoodwill.com and GoodwillBooks.com, online marketplaces offering hundreds of thousands of unique items including clothing, books, music, movies, games, and art from donated goods, expanding access to secondhand goods nationally.
  • Uncategorized 10 activities
    • Advocacy on Capitol Hill and in Congress
      Organizes in-person and virtual advocacy campaigns to lobby Congress on workforce development funding, reauthorization of the Workforce Innovation and Opportunity Act, and recognition of Goodwill's role in the circular economy. Includes direct engagement with lawmakers and mobilization of supporters through letters and social media.
    • Capitol Hill advocacy and federal policy engagement
      Organizes in-person advocacy events on Capitol Hill with local Goodwill leaders, employees, board members, and program participants to lobby for workforce development funding and educate federal lawmakers about Goodwill's role in the circular economy. Specifically advocated for the reauthorization of the Workforce Innovation and Opportunity Act and sustained federal support for job training programs.
    • Capitol Hill and virtual advocacy campaigns
      Organizes in-person advocacy events on Capitol Hill and virtual campaigns to mobilize supporters, urging Congress to support workforce development funding, reauthorize the Workforce Innovation and Opportunity Act, and recognize Goodwill's role in the circular economy.
    • Capitol Hill and virtual advocacy campaigns
      Organizes in-person advocacy events on Capitol Hill and virtual campaigns to mobilize supporters, urging Congress to support workforce development funding, reauthorize the Workforce Innovation and Opportunity Act, and recognize Goodwill's role in the circular economy.
    • Education and certification capacity building
      Delivers the Ignite 2.0 program, which includes a six-week college readiness workshop, GED preparation, and industry-recognized certifications such as ServSafe, to build educational and career advancement capacity.
    • Education and certification capacity building
      Offers the Ignite 2.0 program, which includes a six-week college capacity workshop, GED preparation, and industry-recognized certifications such as ServSafe to build educational and career readiness.
    • Education and certification programs for career advancement
      Operates the Ignite 2.0 program, which includes a six-week college capacity workshop, GED preparation, and industry-recognized certification training such as ServSafe, to build educational and career readiness among program participants.
    • Job training and workforce development programs
      Delivers capacity-building programs such as Ignite 2.0, which includes a six-week college readiness workshop, GED preparation, and industry-recognized certifications like ServSafe, to equip individuals with skills for employment.
    • Online retail operations
      Operates ShopGoodwill.com and GoodwillBooks.com, online marketplaces offering hundreds of thousands of unique items and over 1.5 million books, movies, music, and games, supporting job creation and revenue generation.
    • Virtual advocacy campaigns for workforce development
      Conducts virtual advocacy campaigns that mobilize supporters to send letters and social media messages to Congress in support of workforce development funding and recognition of Goodwill’s role in the circular economy.
financials · form 990 · fy2022
revenue
Total revenue$273.34M
Contributions & grants$1.08M0%
Program service revenue$269.39M99%
Investment income$1.15M0%
Other revenue$1.71M
expenses
Total expenses$261.89M
Program expenses86%
Admin / overhead14%
Fundraising0%
Salaries & benefits$150.08M
Grants paid out$139K
Largest expense lineCompensation
balance sheet
Total assets$341.72M
Cash$13.00M
Investments$36.01M
Liabilities$290.62M
Net assets$51.10M
Liquid reserves2.3 mo
3 years on record · 2020–2022 · YoY revenue +10.1%
leadership · form 990 part vii · fy2022

who runs it

paid leadership · 10
NameTitleHours/wkCompensation
TIMOTHY O'NEAL CEO 40 $802K
JACKIE HALLEEN PRESIDENT 40 $495K
SUSAN BARNES EVP & CFO 40 $400K
SPENCER RAY SVP CHIEF ADMIN OFFICER 40 $393K
MONA STONE EVP GENERAL COUNSEL & CCO 40 $386K
KIM RYDER SVP REAL ESTATE & COMMERCIAL SERVICES 40 $364K
DANIEL KELLETT CHIEF OPERATING OFFICER 40 $286K
PHILLIP SCHONOUR SVP LEARNING & DEVELOPEMENT 40 $252K
JONAH ANSELL SVP OF BRAND STRATEGY 40 $250K
DANIEL FELZKE SR. DIRECTOR, TECHNOLOGY 40 $249K
board members · 10
  • CAROL PERRY — Secretary
  • DONALD NUNNARI — DIRECTOR
  • DOUGLAS MCKENNEY — DIRECTOR
  • DR EDWARD OXFORD — CHAIRMAN
  • IAN RODGERS — TREASURER
  • JOSEPH SILHAVY — DIRECTOR
  • MIKEL COLE — DIRECTOR
  • NICHOLAS ROBBINS — DIRECTOR
  • SENTARI MINOR — DIRECTOR
  • WILLIAM FISCHBACH — VICE CHAIRMAN
relationships · 12

who they work with

  • Congressional Management Foundation Partner — Cited as a source validating the effectiveness of virtual advocacy with lawmakers.
  • ENGAGE Partner — Partner organization involved in providing opportunities for people with disabilities through social enterprises.
  • Goodwill Industries of Korea Partner — Partner organization providing jobs and job training for people with disabilities in South Korea.
  • GoodwillBooks.com Partner — Specialized online platform offering books, movies, music, and games sourced from local Goodwill organizations across the U.S.
  • OSCEIA Partner — Partner organization operating a Goodwill store in Goiânia, Brazil, and running a retail training program for people with disabilities.
  • Partnership for Public Service Partner — Preston serves on the board of trustees
  • Pima Community College Partner — Partner institution supporting educational advancement for Goodwill program participants.
  • Pima County Adult Probation Office Partner — Refers individuals to Goodwill Southern Arizona's workforce development programs.
  • ShopGoodwill.com Partner — Online marketplace operated in partnership with Goodwill to sell donated items and support mission programs.
  • U.S. Congress Government — Target of advocacy efforts regarding workforce development funding and circular economy policy.
  • U.S. Department of Labor Government — Agency whose budget and workforce programs are central to Goodwill's federal advocacy.
  • Wheaton College Partner — Preston serves on the board of trustees