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CROSSROADS INC

PHOENIX, AZ · EIN 860182987 · Form 990 · FY2022 · NTEE F22 · Mental Health & Crisis Intervention · Large ($10M-$50M) · www.thecrossroadsinc.com
revenue
$35.3M
expenses
$24.8M
net assets
$50.8M
employees
264
volunteers
50
program ratio
86%
mission · from form 990

TO PROVIDE HIGH QUALITY, AFFORDABLE, COMPREHENSIVE PROGRAMS AND (CONTINUED ON SCHEDULE O) SERVICES THAT PROMOTE RECOVERY FROM ALCOHOLISM AND DRUG ADDICTION, PERSONAL GROWTH, ACCOUNTABILITY, SELF-SUFFICIENCY, AND HEALING.

profile · synthesized from sources

Crossroads Inc. is a licensed substance abuse treatment provider in Phoenix, Arizona, offering comprehensive residential and outpatient recovery programs for individuals struggling with addiction. They serve men, women, and veterans, focusing on high-quality, affordable treatment to promote recovery and self-sufficiency.

irs program accomplishments · form 990 part iii · fy2022

what they reported doing

Program narrative the organization filed with the IRS. Ordered by program spending.

  1. #1 primary $2.76M
    TO PROVIDE CLIENTS WITH AN INTEGRATED CLINIC WHERE THEY CAN RECEIVE MEDICAL SERVICES INCLUDING PHYSICAL EXAMS, EKG, LAB SERVICES, WOMEN'S HEALTH, DIABETIC CARE, MENTAL HEALTH SERVICES, DETOX SERVICES, AND OTHER FAMILY PRACTICE SERVICES. IN 2022 THE INTEGRATED CARE CLINICS COMPLETED MORE THAN 11,000 VISITS.
named programs · 3 · from sources

what they call their work

Aftercare Program
Support services for individuals post-treatment to maintain sobriety and prevent relapse.
Detox Services
Provides detoxification resources for individuals prior to entering treatment programs.
Right Track Program
Comprehensive treatment program for individuals recovering from substance use disorders, focusing on achieving sobriety and self-sufficiency.
activities · 7 clusters

what they do

  • Transitional Housing for Recovery 7 activities
    • Detoxification services
      Operates an onsite detox facility and coordinates with local detox providers to support client admissions, insurance verification, and transitions to residential or outpatient care.
    • Outpatient and Aftercare Substance Use Treatment
      Provides outpatient and aftercare services, including an Intensive Outpatient Program (IOP) where residents can work and save money while living on-site, as well as peer-guided 12-step recovery programs.
    • Outpatient and aftercare services
      Provides Intensive Outpatient Programs (IOP), outpatient care, and aftercare services, including peer-guided 12-step recovery, case management, employment support, and continued engagement through the Crossroads Aftercare Program. The IOP phase allows residents to work while living on-site and receiving meals and treatment.
    • Residential Substance Use Treatment for Men
      Operates multiple residential facilities for men in the Phoenix Area, including a 56-bed facility opened in 2002, a 50-bed facility opened in 2007, and a 72-bed Community Day Treatment (IOP) facility at the Arcadia Campus opened in 2011, providing 24/7 staffed support and structured, evidence-based treatment.
    • Residential Substance Use Treatment for Women
      Operates one residential facility for women in the Phoenix Area, providing a structured environment for sobriety and self-sufficiency.
    • Residential substance use treatment programs
      Operates multiple residential treatment facilities for men and women, including 24/7 staffed programs with a total of over 200 beds across several campuses in the Phoenix area. Facilities include the original Crossroads East (opened 1960), a 56-bed men’s facility (opened 2002), a 50-bed men’s program (since 2007), and the Arcadia Campus with 72 beds for men offering Community Day Treatment (IOP).
    • Substance Use Detoxification Services
      Operates an onsite detox facility and refers clients to local detox providers, coordinating transitions to further treatment and assisting with insurance verification for detox services.
  • Healthcare and Behavioral Health Accreditation 2 activities
    • Accreditation and Quality Assurance
      Maintains accreditation for several of its facilities, including Crossroads at Pure Heart, Crossroads Aftercare Program, and Crossroads Chandler, which have earned The Joint Commission's Gold Seal of Approval.
    • Accreditation and quality assurance
      Crossroads at Pure Heart, Crossroads Aftercare Program, and Crossroads Chandler have earned The Joint Commission's Gold Seal of Approval, reflecting adherence to national standards for quality and safety in behavioral health care.
  • Telehealth Service Delivery 2 activities
    • Admissions and Client Information Access
      Provides an after-hours phone line with texting capabilities for admissions inquiries, insurance eligibility, over-the-phone assessments, and detox resources, and offers clients access to the NextGen® Patient Portal for health information, provider messaging, and medication refill requests.
    • Client support and admissions coordination
      Provides a 24/7 admissions phone line with texting capabilities for intake assessments, insurance eligibility checks, and detox resource referrals. Also offers the NextGen® Patient Portal for ongoing client access to medical records, provider messaging, and medication management.
  • Medication-Assisted Treatment (MAT) Services 2 activities
    • Financial Assistance for Treatment
      Provides comprehensive substance use and mental health treatment covered by Arizona AHCCCS and commercial insurance plans, offers access to treatment for uninsured clients through Substance Use Block Grant (SUBG) funding, and provides over $300,000 annually in full-cost scholarships to eligible individuals.
    • Insurance and financial assistance programs
      Accepts AHCCCS, Medicaid, Aetna, and other commercial insurance plans, and provides access to treatment for uninsured clients through Substance Use Block Grant (SUBG) funding and full-cost scholarships. Offers over $300,000 in annual scholarship assistance to those in need.
  • Mobile and Fixed Hygiene Services for Homeless Individuals 2 activities
    • Onsite residential and wellness facilities
      Offers fully furnished housing units, communal spaces, recreational amenities (including basketball and volleyball courts), commercial kitchens, dining rooms, laundry facilities, storage, classrooms, and job search computers at its Arcadia and Chandler campuses to support recovery and self-sufficiency.
    • Support Services for Clients
      Offers case management, employment services, health and wellness activities, spiritual support, and referrals to medical partners, along with amenities like fully furnished units, communal areas, a commercial kitchen providing three meals a day, laundry facilities, and job search computers.
  • Peer-Supported Recovery Programs 1 activity
    • Therapeutic and enrichment programming
      Delivers evidence-based and holistic programming including group therapy, art therapy, yoga, hip hop dance, sober karaoke, and spiritual support as part of its structured treatment curriculum.
  • Uncategorized 2 activities
    • Specialized Treatment Programs
      Serves special populations including Veterans, homeless individuals, and ex-offenders through federal and state contracts, providing tailored recovery programs for Substance Use Disorder.
    • Specialized treatment for vulnerable populations
      Provides targeted services for Veterans, homeless individuals, and ex-offenders through federal and state contracts, ensuring access to comprehensive treatment regardless of background or financial status.
financials · form 990 · fy2022

the money

revenue
Total revenue$35.28M
Contributions & grants$1.39M4%
Program service revenue$33.75M96%
Investment income$29K0%
Other revenue$108K
expenses
Total expenses$24.81M
Program expenses86%
Admin / overhead13%
Fundraising1%
Salaries & benefits$15.06M
Grants paid out$75K
Largest expense lineCompensation
balance sheet
Total assets$52.84M
Cash$30.87M
Investments$629K
Liabilities$2.00M
Net assets$50.85M
Liquid reserves15.2 mo
3 years on record · 2020–2022 · YoY revenue +17.4%
leadership · form 990 part vii · fy2022

who runs it

paid leadership · 9
NameTitleHours/wkCompensation
LEE PIOSKE EXECUTIVE DIRECTOR 40 $335K
OLUFISAYO AKINNASO NEXT GEN ADMINISTRATOR 40 $262K
RICK SLOAN MEDICAL DIRECTOR 40 $170K
CHRISTOPHER RILEY CHIEF COMPLIANCE OFFICER 40 $169K
TAMMY WILSON CHIEF FINANCIAL OFFICER 40 $169K
MELINDA CLAYPOOL PSYCHIATRIC MHNP 40 $168K
KAREM GARCIA CHIEF CLINICAL QUALITY OFF 40 $148K
STEVEN LIVORSI HR DIRECTOR 40 $147K
JOE PETERSON CHIEF OPERATING OFFICER 40 $137K
board members · 9
  • ADAM MILLER — CHAIR
  • ANDREW PACHECO — DIRECTOR
  • BENJAMIN GREER — VICE CHAIR
  • GORDON JAMES — DIRECTOR
  • ILEANA WEAVER — DIRECTOR
  • JEFFREY BRADFORD — DIRECTOR
  • KHADIJAH GUY — DIRECTOR
  • RUSSELL SMOLDON — SECRETARY
  • TERESA MILLER — TREASURER
relationships · 6

who they work with

  • Aetna Partner — Works with Aetna health insurance to provide coverage for addiction and mental health treatment.
  • Arizona AHCCCS Government — Provider of insurance coverage for substance use and mental health services at Crossroads Inc.
  • Arizona Department of Health Services Government — All facilities hold Behavioral Health Facility Licensure from this department.
  • Arizona Department of Health Services Government — Licensed substance abuse treatment provider by the Arizona Department of Health Services.
  • Maricopa County Department of Health Government — Operates a commercial kitchen licensed by this department.
  • The Joint Commission Partner — Crossroads at Pure Heart, Crossroads Aftercare Program, and Crossroads Chandler have earned The Joint Commission's Gold Seal of Approval.