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Hospice of the Valley
PHOENIX, AZ · EIN 860338886 · Form 990 · FY2021 · NTEE P740 · Human Services · Very Large (>$50M) · www.hov.org
revenue
$192.9M
expenses
$163.6M
net assets
$172.4M
employees
1,735
volunteers
1,600
program ratio
89%
mission · from form 990

BRINGING COMFORT, DIGNITY, AND COMPASSIONATE CARE TO OUR COMMUNITY.

profile · synthesized from sources

Hospice of the Valley provides end-of-life care and support services to patients and families in Arizona. The organization offers medical, emotional, and spiritual care in homes, assisted living facilities, and inpatient units, including specialized programs for veterans and individuals with dementia. It also operates grief support services and relies heavily on volunteers to extend its compassionate care.

irs program accomplishments · form 990 part iii · fy2021

what they reported doing

Program narrative the organization filed with the IRS. Ordered by program spending.

  1. #1 primary $7.59M
    HOSPICE OF THE VALLEY OFFERS A WIDE RANGE OF SERVICES DESIGNED TO MEET THE CARE NEEDS OF PATIENTS, CAREGIVERS, AND THE COMMUNITY. THE OUTREACH PROGRAM PROVIDES PSYCHO-SOCIAL IN-HOME SERVICES TO PATIENTS AND THE FAMILIES OF PATIENTS WITH CHRONIC ILLNESS WHO ARE NOT YET RECEIVING HOSPICE SERVICES. CARE YOUR WAY IS A PRIVATE DUTY PROGRAM THAT PROVIDES HOSPICE SERVICES TO PATIENTS OR FAMILIES WHO MAY REQUEST ADDITIONAL HOURS OF CLINICAL CARE BEYOND THE PRESCRIBED PLAN OF CARE. HOSPICE OF THE VALLEY'S SUPPORTIVE CARE FOR DEMENTIA PROGRAM ASSISTS FAMILIES IN NAVIGATING THE CHALLENGES OF THE DEMENTIA JOURNEY AND SHARES ITS EXPERTISE WITH HEALTH PROFESSIONALS AND FIRST RESPONDERS. THE DEMENTIA CARE AND EDUCATION CAMPUS PROVIDES A FULL SPECTRUM OF CARE OPTIONS FOR PATIENTS AND THEIR CAREGIVERS AT ALL STAGES OF DEMENTIA AND INCLUDES AN EDUCATION CENTER, ASSISTED LIVING FACILITY, AND ADULT DAY CLUB. IN ADDITION, HOSPICE OF THE VALLEY PROVIDES ADMINSTRATIVE SERVICES TO RYAN HOUSE, A NOT-FOR-PROFIT IN PHOENIX ARIZONA AND RECEIVES A FEE FOR SUCH SERVICES.
  2. #2 $3.51M
    GERIATRIC SOLUTIONS - HOV, LLC IS A HOUSE-CALL PHYSICIAN SERVICE PRACTICE FOR ELDERLY AND HOMEBOUND PATIENTS WITH SERIOUS, CHRONIC, AND LIFE-LIMITING ILLNESSES BUT WHO ARE NOT READY FOR END-OF-LIFE CARE. PHYSICIANS AND NURSE PRACTITIONERS PROVIDE COMPREHENSIVE, PERSONAL PRIMARY CARE IN THE HOME AND COORDINATE WITH SPECIALISTS.
named programs · 8 · from sources

what they call their work

College Partners Program
Engages college students as volunteers in patient support and community outreach roles
Hispanic Outreach
Services and volunteer support in Spanish for patient companionship and children's grief support
Light Up a Life
Annual community remembrance event featuring a televised tribute video honoring loved ones; includes donation opportunities in memory of the deceased
Patient Companion
Volunteers provide companionship, emotional support, and respite for family caregivers by visiting patients in homes, assisted living facilities, and inpatient units
Ryan House
Inpatient pediatric hospice and respite care facility for children with complex medical conditions and their families
Saluting Our Veterans
Program honoring veteran patients with ceremonial visits from fellow veteran volunteers, including presentation of a branch of service flag and commemorative pin
Teen Volunteering
Teen volunteers visit patients and families in inpatient care homes for two hours weekly
White Dove Thrift Shoppe
Thrift store operation with four locations that generates funds for hospice programs and offers volunteer opportunities
activities · 7 groups

what they do

  • Respite and Personal Care Support 3 activities
    • Volunteer Companionship and Respite Care
      Provides companionship to hospice patients and respite for family caregivers through regular volunteer visits in homes, assisted living facilities, and inpatient units including Ryan House. Volunteers engage in supportive interactions and meaningful activities to enhance patient well-being.
    • Volunteer-based patient and caregiver support
      Provides companionship to hospice patients and respite for family caregivers through regular volunteer visits in homes, assisted living facilities, and inpatient units including Ryan House. Volunteer activities include socialization and meaningful engagement, particularly for individuals with Alzheimer’s or other dementias.
    • Youth Volunteer Engagement
      Engages teen volunteers in weekly two-hour shifts to assist staff and provide companionship to patients and families in inpatient care homes, fostering intergenerational support and service learning.
  • All Souls Procession Programming 2 activities
    • Community Remembrance Events
      Hosts annual community remembrance events featuring photo montages of deceased loved ones set to music, broadcast on CW7 Arizona, to support collective grieving and honor patient legacies.
    • Community remembrance and memorial events
      Hosts an annual community remembrance event featuring a photo montage of deceased loved ones set to music, broadcast on CW7 Arizona, to support grieving families and the broader community.
  • Veteran and First Responder Recognition Ceremonies 2 activities
    • Saluting Our Veterans Program
      Operates a dedicated program honoring veteran hospice patients through tribute visits by veteran volunteers, presenting ceremonial pins and branch-of-service flags. The program has honored nearly 2,300 veterans to date.
    • Saluting Our Veterans program
      Operates a dedicated program honoring veteran hospice patients through tribute visits by veteran volunteers, who present ceremonial pins and branch-of-service flags. The program has honored nearly 2,300 veterans.
  • Themed Community Fundraising Events 1 activity
    • Fundraising Events
      Hosts annual fundraising events, including a Pro-Am Golf Tournament and a fine art auction with wine and dining, to support charity care programs and services for patients and families.
  • Dementia Caregiver Support & Navigation 1 activity
    • Memory Care Social Programs
      Offers structured socialization and purposeful activities for individuals with Alzheimer’s or other dementias, providing cognitive and emotional support while delivering respite to caregivers.
  • Nonprofit Thrift Store Operations 1 activity
    • Volunteer-staffed thrift shop operations
      Operates four thrift shop locations staffed by volunteers to generate revenue supporting hospice services and programs.
  • Uncategorized 2 activities
    • Fundraising events for patient and family programs
      Organizes annual fundraising events including a Pro-Am Golf Tournament and a fine art auction with wine and dining to support charity care and other programs for patients and families.
    • Thrift Shop Operations
      Operates four volunteer-staffed thrift shop locations to generate revenue that supports hospice services and programs for patients and families.
financials · form 990 · fy2021
revenue
Total revenue$192.87M
Contributions & grants$18.89M10%
Program service revenue$170.14M88%
Investment income$380K0%
Other revenue$3.46M
expenses
Total expenses$163.59M
Program expenses89%
Admin / overhead10%
Fundraising0%
Salaries & benefits$124.69M
Grants paid out$53K
Largest expense lineCompensation
balance sheet
Total assets$188.72M
Cash$44.47M
Investments$29.97M
Liabilities$16.33M
Net assets$172.39M
Liquid reserves5.5 mo
3 years on record · 2019–2021 · YoY revenue +4.8%
leadership · form 990 part vii · fy2021

who runs it

paid leadership · 11
NameTitleHours/wkCompensation
DEBORAH SHUMWAY EXECUTIVE DIRECTOR 55 $537K
RACHEL BEHRENDT SENIOR VP CLINICAL 55 $434K
NED STOLZBERG MD EXECUTIVE MEDICAL DIRECTOR 50 $332K
LIN SUE FLOOD DIRECTOR COMMUNITY ENGAGEMENT 40 $297K
ROBERT HARTMANN VP/CHIEF INFORMATION OFFICER 40 $288K
MARK HEISLER PHARMACIST (THRU 09/24/21) 40 $273K
FRANCISCO CORDOVA MD MEDICAL DIRECTOR 40 $272K
GILLIAN HAMILTON MD ADMINISTRATIVE MEDICAL DIR 40 $271K
ALICIA ACEVEDO-URCUYO MEDICAL DIRECTOR 40 $259K
SABRINA HOFFMAN VP OF HUMAN RESOURCES 50 $235K
MARY KIRK CONTROLLER 50 $212K
board members · 14
  • BETH WARNE — DIRECTOR/VICE PRESIDENT
  • BOB SERR — DIRECTOR
  • CATHY OLESON — DIRECTOR
  • DAN SANTY — DIRECTOR/SECRETARY
  • DIANE ECKSTEIN — DIRECTOR
  • DIETER GABLE — DIRECTOR/IMMEDIATE PAST PRES
  • DREW THORPE — DIRECTOR (THRU 09/22/22)
  • GERALD SMITHSON — DIRECTOR/TREASURER
  • JOHN JENNINGS — DIRECTOR
  • JOHN VALIANTE — DIRECTOR
  • JULIE COLEMAN — DIRECTOR
  • KAY THOMPSON — DIRECTOR
  • KELLI SMITH — DIRECTOR
  • LANNY LAHR — DIRECTOR
relationships · 8

who they work with

  • CW7 Arizona Partner — Partnered to broadcast the annual Light Up a Life remembrance event.
  • Cigna Healthcare Partner — Presenting sponsor of the Pro-Am Golf Tournament.
  • Heather Brogan Partner — Contact person for auction donations to the aaha! event.
  • Melissa Collins Partner — Special Events and Donor Relations Manager responsible for sponsorship and underwriting opportunities for the aaha! event.
  • National Hospice and Palliative Care Organization Partner — Collaborates through the "We Honor Veterans" program to improve end-of-life care for veterans.
  • Ryan House Partner — Collaborates with Ryan House for inpatient volunteer visits.
  • U.S. Department of Veterans Affairs Government — Partners with Hospice of the Valley through the "We Honor Veterans" program to enhance care for military veterans.
  • We Honor Veterans Network — Member of the We Honor Veterans program, recognized for providing high-quality end-of-life care to veterans.