activities · 50
what they do
direct service · 47
- 24/7 Emotional Support and Crisis Intervention Warmline 24/7 Warmline for SeniorsOperates The Friendship Line, a free 24-hour toll-free warmline providing confidential emotional support, conversation, crisis prevention, and suicide prevention services in 8 languages for older adults.
- 24/7 Multilingual Warmline for Emotional Support 24/7 Warmline for SeniorsOperates The Friendship Line, a free 24-hour toll-free warmline offering confidential emotional support, conversation, crisis prevention, and suicide prevention services in 8 languages for older adults.
- 24/7 multilingual warmline for older adults 24/7 Warmline for SeniorsOperates The Friendship Line, a free 24-hour toll-free warmline providing confidential emotional support, crisis prevention, and suicide prevention services in 8 languages for seniors.
- 24/7 multilingual warmline for older adults 24/7 Warmline for SeniorsOperates The Friendship Line, a free 24-hour toll-free warmline providing confidential emotional support, crisis prevention, and suicide prevention services in 8 languages for older adults.
- Adult Day Health Centers Adult Day Health Care ProgramsEstablished the nation's first adult day health center in a teaching hospital and secured Medi-Cal coverage for the service, and operates adult day care centers for adults experiencing Alzheimer's and dementia.
- Adult Day Health Programs for Dementia and Cognitive Support Adult Day Health Care ProgramsOperates weekday, center-based cognitive enrichment and social support programs, including adult day care centers for adults with Alzheimer’s and dementia, and runs the nation's first adult day health center in a teaching hospital, which helped secure Medi-Cal coverage for such services.
- Adult day health center innovation and advocacy Adult Day Health Care ProgramsEstablished the nation's first adult day health center in a teaching hospital and successfully secured Medi-Cal coverage for the service, advancing access to care for older adults.
- Care Coordination for Hospital-to-Home Transitions Hospital-to-Home Transition SupportProvides personalized care coordination services to support older adults transitioning from hospital to home, ensuring continuity of care and reducing readmission risks.
- Client Satisfaction and Service Utilization Substance Use Disorder TreatmentIn 2025, 91% of clients would recommend IOA programs and 88% reported being satisfied or very satisfied with services; the organization provided services resulting in 45,000 annual patient and client visits by 1983.
- Cognitive Enrichment and Social Support Programs Adult Day Health Care ProgramsOperates weekday, center-based cognitive enrichment and social support programs for veterans and adults living with dementia.
- Cognitive Enrichment and Social Support Programs for Dementia Adult Day Health Care ProgramsOperates weekday, center-based adult day care programs focused on cognitive enrichment and social support for veterans and adults living with dementia.
- Cognitive enrichment and social support programs for adults with dementia Adult Day Health Care ProgramsOperates weekday, center-based adult day care programs focused on cognitive enrichment, social support, and care for veterans and adults living with dementia.
- Cognitive enrichment and social support programs for adults with dementia Adult Day Health Care ProgramsOperates weekday, center-based adult day care programs focused on cognitive enrichment and social support for veterans and adults living with dementia, including those with Alzheimer's.
- Community Referral and Support Navigation (CONNECT)Operates CONNECT, a free community referral service that connects older adults and caregivers with practical help, wellness activities, social connection opportunities, and aging-in-place resources.
- Community Support and Referral Services Resident-Led Social & Recreational ProgrammingOperates over 20 programs offering practical help, wellness activities, social connection, aging-in-place resources, and a free community referral service (CONNECT) for older adults and caregivers in the Bay Area.
- Community referral and care coordination services Senior Transition Support ServicesOperates CONNECT, a free community referral service, and provides personalized care coordination to support older adults transitioning from hospital to home and accessing aging-in-place resources.
- Community referral and support navigation (CONNECT)Operates CONNECT, a free community referral service that helps older adults access practical help, wellness activities, social connection, and aging-in-place resources.
- Comprehensive Programs for Older Adults and Caregivers Resident-Led Social & Recreational ProgrammingProvides over 20 programs offering practical help, wellness activities, social connection, and aging-in-place resources for older adults and caregivers in the Bay Area.
- Comprehensive aging-in-place support programs Resident-Led Social & Recreational ProgrammingOperates over 20 programs that deliver practical assistance, wellness activities, social connection opportunities, and aging-in-place resources for older adults and caregivers in the Bay Area.
- Comprehensive programs for older adults and caregivers Resident-Led Social & Recreational ProgrammingOperates over 20 programs that provide practical help, wellness activities, social connection, and aging-in-place resources for older adults and their caregivers in the Bay Area.
- Creative Arts and Specialized Enrichment Programs Art Programs for Veterans and Homebound SeniorsLaunched the nation's first in-home creative arts program for homebound seniors, expanding access to wellness and social engagement through the arts.
- Creative arts program for homebound seniors Art Programs for Veterans and Homebound SeniorsRuns the nation's first in-home creative arts program, providing artistic engagement and enrichment for homebound older adults.
- Creative arts program for homebound seniors Art Programs for Veterans and Homebound SeniorsOffers the nation's first in-home creative arts program designed to engage and support homebound older adults through artistic expression.
- Dementia-Trained In-Home Care Caregiver Support and Education ServicesDelivers compassionate in-home care provided by dementia-trained caregivers focused on safety, consistency, and quality of life.
- Dementia-Trained In-Home Care Services Caregiver Support and Education ServicesDelivers compassionate, personalized in-home care for older adults by dementia-trained caregivers, emphasizing safety, consistency, and quality of life.
- Elder Abuse Prevention Program Elder Abuse Prevention & ResponseOperates San Francisco's Elder Abuse Prevention Program, which has coordinated prevention, intervention, and support services for older adults since 1985.
- Elder Abuse Prevention Program Elder Abuse Prevention & ResponseOperates San Francisco's Elder Abuse Prevention Program, which it coordinated beginning in 1985.
- Elder Abuse Prevention Program Elder Abuse Prevention & ResponseOperates San Francisco's Elder Abuse Prevention Program, which the organization coordinated beginning in 1985, providing services to prevent and respond to elder abuse.
- Elder Abuse Prevention Program Elder Abuse Prevention & ResponseOperates San Francisco's Elder Abuse Prevention Program, which has coordinated elder abuse prevention efforts since its inception in 1985.
- Home Care and Case ManagementProvides home care and case management services for older adults.
- Hospital-to-Home Care Coordination Hospital-to-Home Transition SupportProvides personalized care coordination to support older adults transitioning from hospital to home.
- In-Home Care for VeteransProvides VA-covered non-medical in-home care for eligible veterans, offering up to 16 hours per week, and up to 28 hours per week for veterans on hospice.
- In-Home Care for VeteransProvides up to 16 hours per week of VA-covered non-medical in-home care for eligible veterans, and up to 28 hours per week for veterans on hospice, delivered by dementia-trained caregivers focused on safety, consistency, and quality of life.
- In-Home Creative Arts Program Art Programs for Veterans and Homebound SeniorsLaunched the nation's first in-home creative arts program for homebound seniors.
- In-Home Creative Arts Program for Homebound Seniors Art Programs for Veterans and Homebound SeniorsOffers the nation's first in-home creative arts program designed for homebound seniors, promoting engagement and well-being through the arts.
- In-home care for older adults with dementia Caregiver Support and Education ServicesDelivers compassionate, in-home care provided by dementia-trained caregivers, emphasizing safety, consistency, and quality of life for older adults living with dementia.
- Personalized Care Coordination for Hospital-to-Home Transitions Hospital-to-Home Transition SupportProvides personalized care coordination services to support older adults transitioning from hospital to home, ensuring continuity of care and reducing readmission risks.
- Post-hospital care coordination for older adults Hospital-to-Home Transition SupportProvides personalized care coordination services to support older adults transitioning from hospital to home, ensuring continuity of care and reducing readmission risks.
- Program of All-Inclusive Care for the Elderly (PACE) PACE Comprehensive Elder CareOperates PACE, an all-inclusive model providing medical care, physical therapy, home care, social services, and enrichment activities to support older adults with complex health needs to remain safely at home.
- Program of All-Inclusive Care for the Elderly (PACE) PACE Comprehensive Elder CareOperates a PACE program that provides integrated medical care, physical therapy, home care, social services, and enrichment activities to support older adults with complex health needs in remaining safely at home.
- Program of All-Inclusive Care for the Elderly (PACE) PACE Comprehensive Elder CareOperates a PACE program that provides comprehensive medical care, physical therapy, home care, and enrichment activities to support older adults with complex health needs in remaining safely at home.
- Program of All-Inclusive Care for the Elderly (PACE) PACE Comprehensive Elder CareOperates PACE, which provides integrated medical care, physical therapy, home care, social services, and enrichment activities to support older adults with complex health needs to remain safely at home.
- Program of All-Inclusive Care for the Elderly (PACE) Continuing Care Retirement CommunitiesProvides all-inclusive medical, home, and social care, including physical therapy and enrichment activities, to support older adults with complex health needs to remain safely at home.
- San Francisco Elder Abuse Prevention Program Elder Abuse Prevention & ResponseOperates San Francisco's Elder Abuse Prevention Program, which it has coordinated since 1985, to prevent and respond to elder abuse in the community.
- VA-Covered In-Home Care for VeteransProvides up to 16 hours per week of non-medical in-home care for eligible veterans, and up to 28 hours per week for veterans on hospice, covered by the VA.
- VA-covered in-home care for veteransProvides up to 16 hours per week of non-medical in-home care for eligible veterans, and up to 28 hours per week for veterans on hospice, as covered by the VA.
- Warmline and Crisis Intervention 24/7 Warmline for SeniorsOperates California’s longest-running 24/7 toll-free warmline, The Friendship Line, providing confidential emotional support, connection, and crisis intervention in 8 languages for seniors.
advocacy · 2
- Historic Program Development and Advocacy in Aging Services Adult Day Health Care ProgramsEstablished the nation's first adult day health center in a teaching hospital and secured Medi-Cal coverage for the service, demonstrating leadership in program innovation and policy impact.
- Pioneering program development and policy advocacy Adult Day Health Care ProgramsEstablished the nation's first adult day health center in a teaching hospital and secured Medi-Cal coverage for the service, demonstrating leadership in program innovation and systemic change.
other · 1
- Community Referral Service (CONNECT)Operates CONNECT, a free community referral service for older adults.
strategies · 29
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Community-based independence support community-based careDelivers programs and services within the community to enable older adults to remain safely in their homes for as long as possible, emphasizing independence and quality of life.
- Community-based model to support aging in place community-based careDelivers services within the community to enable older adults to remain safely in their homes, promoting continuity, comfort, and independence.
- Holistic Aging Support Model holistic_aging_supportEmploys a comprehensive, integrated approach that combines healthcare, in-home support, social engagement, and technology to promote well-being and support independent living for older adults.
- Holistic, integrated model of aging support holistic aging supportEmploys a comprehensive approach that integrates healthcare, in-home support, social engagement, and technology to promote well-being and independent living for older adults.
- Holistic, personalized aging support model holistic aging supportUses a comprehensive, client-centered approach that integrates healthcare, in-home support, social engagement, and technology, with customized care plans developed in collaboration with clients, families, and caregivers to support independence and well-being.
- Holistic, technology-enabled aging support holistic aging supportEmploys a holistic model that integrates healthcare, in-home support, social engagement, and technology to promote well-being and sustain independent living for older adults.
- Holistic, technology-enabled aging support model holistic aging supportIntegrates healthcare, in-home support, social engagement, and technology to address the full spectrum of needs affecting well-being and independence in older adults, enabling them to remain safely at home.
- Integrated Care Coordination integrated_care_coordinationUses dedicated care teams to coordinate medical, emotional, and practical support across providers and systems, ensuring seamless, holistic care for older adults and their families. This includes integration with VA systems through eligibility support, direct billing, and care coordination to reduce delays and administrative burden.
- Integrated care coordination for older adults and adults with disabilities integrated_care_coordinationUses dedicated care teams to coordinate medical, emotional, and practical support across providers and settings, ensuring seamless access to services and reducing fragmentation in care for aging adults and those with disabilities.
- Integrated care coordination for older adults and adults with disabilities integrated_care_coordinationDedicated care teams coordinate medical, emotional, practical, and social support services to enable aging adults and adults with disabilities to live with dignity, independence, and joy at home, particularly those with complex needs.
- Integrated care coordination for older adults and adults with disabilities integrated_care_coordinationUses dedicated, multidisciplinary care teams to coordinate medical, emotional, practical, and social support, enabling aging adults and adults with disabilities to live with dignity, independence, and joy at home.
- Integrated care coordination through dedicated teams integrated_care_coordinationUses dedicated, multidisciplinary care teams to coordinate medical, emotional, social, and practical support, ensuring seamless and compassionate care for older adults and their families.
- Mission-driven, non-profit care model mission-driven, non-profit care modelOperates as a non-profit organization with a focus on client needs rather than profit, enabling unbiased, flexible, and ethical care planning.
- Non-profit, mission-driven care model mission-driven, non-profit care modelOperates as a non-profit organization focused on client needs rather than financial incentives, enabling flexible, unbiased care planning and service delivery.
- Non-profit, mission-driven care model mission-driven, non-profit care modelOperates as a non-profit organization with care plans centered on client needs rather than financial incentives, enabling flexible, unbiased support aligned with long-term well-being.
- Personalized, Mission-Driven Care Planning personalized_care_planningDevelops customized care plans in collaboration with clients, families, and caregivers, grounded in a non-profit, mission-driven model that prioritizes client needs over financial incentives and supports dignity, independence, and joy.
- Personalized, client-centered care planning personalized care planningDevelops individualized care plans in collaboration with clients, families, and caregivers to ensure flexibility and responsiveness to unique needs and goals.
- Personalized, client-centered care planning personalized care planningDevelops individualized care plans in partnership with clients, families, and caregivers to ensure services are aligned with personal needs, goals, and circumstances.
- Personalized, client-centered care planning personalized care planningDevelops customized care plans in collaboration with clients, families, and caregivers to meet individual needs, with a focus on independence and dignity, under a non-profit, mission-driven model that prioritizes client needs over financial incentives.
- Specialization in complex health and aging needs complex-needs specializationFocusses on serving individuals with complex conditions such as dementia, frailty, and behavioral health concerns, providing tailored support that addresses multifaceted challenges.
- Specialized Support for Complex Needs complex-needs_specializationFocuses on serving individuals with complex health conditions such as dementia, frailty, and behavioral health concerns, providing tailored care that addresses medical, emotional, and practical challenges.
- Specialized care for complex health conditions complex-needs specializationFocused on serving individuals with complex conditions such as dementia, frailty, and behavioral health concerns, ensuring tailored support within a broader integrated care framework.
- Specialized support for complex health and behavioral needs complex-needs specializationFocuses on serving individuals with complex conditions such as dementia, frailty, and behavioral health concerns through tailored interventions and expert care coordination.
- Specialized support for complex health needs complex-needs specializationFocuses on serving individuals with complex conditions such as dementia, frailty, and behavioral health concerns through tailored care models that address medical, emotional, and practical challenges.
- Support for independence through comprehensive services support_for_independenceOffers a broad range of services designed to help older adults maintain independence safely at home, aligning with client goals and safety considerations.
- VA care navigation and billing integration care_navigationReduces barriers to care for veterans by providing guidance through VA eligibility and enrollment, and by partnering with VA providers to coordinate and directly bill services, minimizing delays and administrative burden.
- VA care navigation and billing integration care_navigationReduces barriers to care for veterans by providing end-to-end support with VA eligibility, enrollment, and care coordination, including direct billing through VA systems to minimize delays and administrative burden.
- VA care navigation and billing integration care_navigationReduces barriers to care for veterans by providing guidance through VA eligibility and enrollment, while partnering with VA providers to coordinate and directly bill services, minimizing delays and administrative burden.
- VA care navigation and coordination care_navigationReduces barriers to veteran healthcare by providing guidance through VA eligibility, enrollment, and billing processes, in partnership with VA providers and social workers.
named programs · 14
what they call their work
Aging Support Services
Over 20 programs providing practical help, wellness activities, social connection, and aging-in-place resources for older adults and caregivers.
Care Management
Dedicated care teams coordinate medical, emotional, and practical support for aging adults and their families, guiding them through health challenges with customized care plans.
Dementia Care
Specialized guidance, education, and planning support for individuals and families navigating Alzheimer’s and other dementias, including dementia-trained caregivers and coaching.
Dementia Day Enrichment
Daily cognitive, physical, and social activities for people living with dementia or Alzheimer’s, designed to spark joy, purpose, and connection at the Enrichment Center.
Dementia Home Care
Compassionate in-home care from dementia-trained caregivers focused on safety, consistency, and preserving quality of life.
Emotional Support and Friendly Conversation
California’s longest-running, toll-free warmline offering confidential emotional support, connection, and crisis intervention in 8 languages for isolated older adults.
Emotional Support and Friendly Conversation (Friendship Line)
California’s longest-running, toll-free warmline offering confidential support, connection, and crisis intervention in 8 languages.
Home Care
Personalized, expert in-home care tailored to help older adults live safely and independently with dignity and compassion, including assistance with daily routines, mobility, and personal care.
Institute on Aging’s Enrichment Center
Weekday, center-based cognitive enrichment and social support programs for veterans and adults living with dementia, located in San Francisco’s Presidio National Park.
Mental Health Services
Individual and group therapy, psychiatric care, and culturally responsive mental health support for older adults experiencing emotional or psychological challenges.
On Lok PACE
Program of All-Inclusive Care for the Elderly providing comprehensive medical, social, and daily living support coordinated under one roof to help older adults remain safely at home.
On Lok PACE (Program of All-Inclusive Care for the Elderly)
All-inclusive medical, social, and daily living support, coordinated under one roof, to help older adults remain safely at home.
Temporary Respite Caregiver Support
Professional, short-term care that gives family caregivers time to rest and recharge while their loved ones receive compassionate support.
Veteran Benefits Protection Project
Helps veterans and their families access and maintain VA benefits, including fiduciary and advocacy support, with services billed directly through the VA.
relationships · 11
who they work with
- California Pacific Medical Center Partner — Partnership to operate neighborhood resource centers and offer PACE centers and Alzheimer’s day treatment.
- City of San Francisco Government — Selected Institute on Aging to coordinate its Elder Abuse Prevention Program starting in 1985.
- Mount Zion Partner — Maintains close ties with Mount Zion and operates under its initial umbrella; Mount Zion placed all outpatient senior services under Institute on Aging in 1985.
- On Lok PACE Network — Member of the On Lok PACE network providing integrated care for older adults.
- PACE Partner — Partnership to operate PACE centers for seniors.
- SF Department of Aging and Adult Services Partner — Partnership to operate neighborhood resource centers.
- UCSF Partner — Collaborates with UCSF on geriatric education and research; Institute on Aging is a community partner in UCSF’s Northern California Geriatric Education Center.
- VA Partner — Coordinates with VA care teams to deliver and bill for in-home and daytime services for veterans
- community programs Partner — Works with community programs to provide over 20 services and programs for aging adults and caregivers.
- healthcare organizations Partner — Collaborates with healthcare organizations to deliver integrated services to clients.
- senior networks Partner — Partners with senior networks to expand service offerings for older adults.