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FRIENDSHIP RETIREMENT CORPORATION

GLENDALE, AZ · EIN 860265218 · Form 990 · FY2022 · NTEE P750 · Human Services · Large ($10M-$50M) · www.glencroft.com
revenue
$29.4M
expenses
$31.1M
net assets
$5.1M
employees
609
volunteers
225
program ratio
74%
mission · from form 990

THE MISSION OF GLENCROFT IS TO PROVIDE A BROAD CONTINUUM OF HIGH QUALITY SENIOR SERVICES IN A MANNER THAT DEMONSTRATES CHRISTIAN LOVE AND COMPASSION.

profile · synthesized from sources

FRIENDSHIP RETIREMENT CORPORATION, operating as Glencroft Center for Modern Aging, is Arizona's largest not-for-profit continuum of care retirement community. It provides a range of residential options including independent living, assisted living, and memory care, alongside home health services. The organization focuses on a "Journey of Care" model, allowing residents to age in place within its 40-acre campus in Glendale, Arizona.

named programs · 14 · from sources

what they call their work

Assisted Living
Residential option providing supportive care with day-to-day tasks based on individual needs.
Copper Club
A relaxed setting for coffee, espresso, milkshakes, beer, wine, and boba tea.
Fast Forward!
Quick-serve dining option focusing on fresh, healthy ingredients for on-the-go meals like sandwiches, wraps, salads, and pizzas.
Glencroft University
An intellectual pillar within ZoeLife offering lecture series and courses to educate and empower residents for successful aging, with an online platform and credit system.
Glencroft at Home by AmeriCare
Home health services providing additional attention and assistance with daily living activities for residents in independent living.
Henry's Restaurant & Grill
On-campus restaurant offering made-to-order dishes, diverse menus, and ZoeLife-approved selections with nutritional information.
Independent Living
Residential option for seniors who can live independently but desire community life and access to support services.
Meal Plan
Dining service available at several campus locations, offering complete meals with daily changing menus and options for dietary requirements.
Memory Care
Specialized care for individuals with dementia, with varying levels of support including secured environments.
The Unbelievable
A series of themed weeks and events transforming the community with live entertainment, competitions, and themed environments.
ZoeLife Neuropathy Immersion Program (N.I.P)
An integrated program designed to manage and improve the quality of life and safety for individuals diagnosed with Neuropathy.
ZoeLife Parkinson Immersion Program (P.I.P)
An integrated program designed to manage and improve the quality of life and safety for individuals with Parkinson's disease.
ZoeLife Stroke Immersion Program (S.I.P)
An integrated program designed to manage underlying conditions, improve quality of life, and safety for individuals who have had a stroke.
ZoeLife™
A free, whole-person, holistic wellness program for residents focusing on spiritual, emotional, physical, social, intellectual, and vocational well-being.
activities · 9 groups

what they do

  • Arizona Tax Credit Donation Facilitation 3 activities
    • Fundraising and Tax Credit Program
      Organizes and manages fundraising efforts to support the needs of nearly 900 residents and enables Arizona taxpayers to claim state tax credits for donations to the organization.
    • Fundraising and Tax Credit Program Management
      Organizes and manages fundraising efforts to support the needs of nearly 900 residents and enables Arizona taxpayers to claim state tax credits for donations to the organization.
    • Managing Fundraising Efforts
      Organizes and manages fundraising efforts to support the needs of nearly 900 residents, and enables Arizona taxpayers to claim state tax credits for donations to the organization.
  • Workplace and Institutional Dining Services 3 activities
    • Offering Dining Services
      Operates multiple on-campus dining locations including Henry's Restaurant & Grill, Fast Forward!, and Copper Club, providing meal plans with daily changing menus, customizable options, and accommodations for various dietary requirements, in addition to hosting themed dining events.
    • Providing Dining Services
      Operates multiple on-campus dining locations including Henry's Restaurant & Grill, Fast Forward!, and Copper Club, offering a meal plan service with daily changing menus, customizable options, and accommodations for various dietary requirements, in addition to hosting themed dining events.
    • Providing Dining Services and Events
      Operates multiple on-campus dining locations including Henry's Restaurant & Grill, Fast Forward!, and Copper Club, offering diverse meal plans, customizable options, and hosting themed dining events.
  • Resident Wellness Center Services 2 activities
    • Implementing Holistic Wellness Programs
      Implements ZoeLife, a holistic wellness program focused on maintaining healthy, active lifestyles and improving quality of life for residents, which includes educational courses through Glencroft University, fitness classes, and specialized immersion programs for Parkinson's, stroke, and neuropathy.
    • Implementing Holistic Wellness Programs
      Implements ZoeLife, a holistic wellness program focused on maintaining healthy, active lifestyles, and offers Glencroft University for resident education, along with various fitness classes, arts and crafts, and social clubs.
  • Continuing Care Retirement Communities 2 activities
    • Operating a Senior Living Community
      Operates the largest nonprofit senior living community in Arizona, serving over 900 residents with a staff of 500, providing Independent Living, Assisted Living, and Memory Care services on a 40-acre connected campus as a Continuum of Care Retirement Community (CCRC).
    • Operating a Senior Living Community
      Operates the largest nonprofit senior living community in Arizona, serving over 900 residents with a staff of 500, providing Independent Living, Assisted Living, and Memory Care services on a 40-acre connected campus.
  • Senior Social & Recreational Activities 2 activities
    • Organizing Resident Activities and Social Engagement
      Provides a variety of spiritual life activities such as prayer groups and Bible studies, offers arts and crafts sessions, hosts social clubs and interest groups, and organizes themed weeks with live entertainment and competitions for residents.
    • Organizing Resident Activities and Social Events
      Offers a variety of creative activities such as arts and crafts, wood carving, and gardening, hosts social clubs and interest groups including games clubs and support groups, and organizes themed weeks with live entertainment and campus-wide competitions.
  • Resident Support and Security Services 2 activities
    • Providing Comprehensive Resident Services
      Offers all-inclusive services for residents including housekeeping, security, meals, transportation, direct financial assistance, and a 24-hour roaming security team trained as first responders for emergencies.
    • Providing Resident Support Services
      Offers all-inclusive services for residents including housekeeping, security, meals, transportation, and activities, along with 24-hour roaming security trained as first responders for emergencies and direct financial assistance for community and medical appointments.
  • Parkinson's-Specific Exercise & Wellness Programs 1 activity
    • Offering Specialized Immersion Programs
      Operates integrated immersion programs for individuals with Parkinson's disease, stroke survivors, and neuropathy, aiming to improve physical, cognitive, and emotional health.
  • Integrated Physical, Occupational, and Speech Therapy Services 1 activity
    • Providing Rehabilitative Therapy Services
      Offers physical therapy, rehabilitative therapy, and speech therapy services to support residents recuperating from physical or mental illness, including treatment for speech, language, and swallowing difficulties.
  • Uncategorized 3 activities
    • Hosting Themed Campus Events
      Organizes themed weeks, referred to as "The Unbelievable," which include live entertainment, campus-wide competitions, and themed environments such as Winterfest, Race Week, and Gameshow Week.
    • Offering Spiritual Life Programs
      Provides weekly prayer groups, Bible studies, men's and women's groups, communion delivery to home-bound residents, visitation, memorial services, grief support, and lectures as part of its spiritual life program.
    • Organizing Spiritual Life Activities
      Provides weekly prayer groups, Bible studies, men's and women's groups, communion delivery, visitation, memorial services, grief support, and lectures as part of its spiritual life program.
financials · form 990 · fy2022
revenue
Total revenue$29.40M
Contributions & grants$249K1%
Program service revenue$27.07M92%
Investment income$24K0%
Other revenue$2.06M
expenses
Total expenses$31.15M
Program expenses74%
Admin / overhead26%
Fundraising0%
Salaries & benefits$18.49M
Grants paid out$0
Largest expense lineCompensation
balance sheet
Total assets$20.79M
Cash$1.91M
Investments$1.00M
Liabilities$15.72M
Net assets$5.07M
Liquid reserves1.1 mo
2 years on record · 2020–2022 · YoY revenue -8.0%
leadership · form 990 part vii · fy2022

who runs it

paid leadership · 8
NameTitleHours/wkCompensation
JOHN THORHAUER CEO 20 $324K
DON MAY CFO 8 $160K
MICHAEL A MCCAMMOND CAO 20 $145K
SCOTT MCCLINTOCK CHIEF HEALTH OFFICER 40 $142K
BENDU SANOH NURSING ADMIN - VICE PRESIDENT 40 $129K
TOMMY MEDINA CHIEF PEOPLE OFFICER 40 $124K
MARY BAKER EXECUTIVE DIRECTOR FOUNDAT 20 $116K
PETER PATTERSON MD DIRECTOR 2 $6K
board members · 9
  • ASHLEY IVERSON — DIRECTOR
  • BRIAN HOLLRAH — TREASURER
  • CATHY ECKSTEIN — CHAIR
  • DYAN BYMARK — DIRECTOR
  • FLOYD WHITTAKER — DIRECTOR
  • JACQUELYN SMITH — VICE CHAIR
  • LISA MONTMAN CPA — DIRECTOR
  • NINA SHAH MD — DIRECTOR
  • STEVE KOCH — SECRETARY
relationships · 14

who they work with

  • AmeriCare Partner — Partners with AmeriCare to provide in-home supportive services for independent living residents through the 'Glencroft at Home by AmeriCare' program.
  • Arizona Department of Revenue Government — Recognizes Glencroft Center for Modern Aging as a Qualifying Charitable Organization (QCO Code 20974) for state tax credit purposes.
  • Blue Cross Blue Shield Partner — Insurance provider with a contract in process for acceptance of outpatient therapy services.
  • Cigna Partner — Insurance partner offering Medicare Advantage coverage accepted for outpatient therapy services.
  • Community of Faith at Glencroft Partner — Faith-based group providing spiritual services and programming on campus.
  • Founding Churches Partner — Collaborated with Sarah Ruth to establish Glencroft Center for Modern Aging.
  • Friendship Retirement Corporation Network — Glencroft Center for Modern Aging is operated by Friendship Retirement Corporation.
  • Fry's Food Stores Partner — Partner in the Community Rewards program, donating a portion of shopper spending to the Foundation when residents link their Shopper’s Card.
  • Glencroft Partner — ZoeLife collaborates with Glencroft to deliver wellness programs on campus.
  • Glencroft Center for Modern Aging Partner — Collaborates with Glencroft Center for Modern Aging to offer educational programming through Glencroft University.
  • Humana Partner — Insurance partner offering commercial and Medicare Advantage plans accepted for outpatient therapy services.
  • Medicare Government — Accepted insurance provider for outpatient therapy services.
  • Optum Healthcare Solutions Partner — Insurance partner offering commercial and Medicare plans accepted for outpatient therapy services.
  • ZoeLife Partner — Partner organization associated with outpatient therapy services.