activities · 18
what they do
direct service · 17
- Customized On-Site Training and Consulting Liquor Law Compliance TrainingConducts customized in-house Basic or Management Seminars and designs specialized staff training programs for businesses in the liquor industry, tailored to their specific needs and circumstances. This includes coordinating on-site training for staff members and informing businesses about changes to liquor laws.
- Customized and On-Site Liquor Law TrainingConducts customized in-house Basic or Management Seminars and specialized staff training programs for licensees, tailored to their specific circumstances and the needs of fast-paced businesses. This includes coordinating on-site training for staff members.
- Customized and On-Site Training Programs Liquor Law Compliance TrainingConducts customized in-house Basic or Management Seminars for licensees, tailored to their specific circumstances and designed to meet the needs of fast-paced businesses. This includes designing and implementing specialized staff training programs for businesses in the liquor industry.
- Liquor Law Compliance and Fine Reduction Liquor Law Compliance TrainingOffers certificate programs that may reduce DLLC-issued fines by up to 50% for licensed establishments that participate, and informs businesses about changes to liquor laws and their potential impact to ensure compliance.
- Liquor Law Training Certification and Compliance Support Liquor Law Compliance TrainingProvides certificate programs that may reduce DLLC-issued fines by up to 50% for participating licensed establishments.
- Management-Level Liquor Law Training Liquor Law Compliance TrainingOffers management-level training for owners, agents, and managers of licensed establishments, focusing on legal essentials, risk assessment, Arizona Liquor Law, liability, and problem situation procedures. This includes an "In-Person Management Title 4 Class" and a two-hour Management Seminar mandated by the Department of Liquor Licenses and Control.
- Management-Level Liquor Law Training Liquor Law Compliance TrainingProvides management-level training, including an "In-Person Management Title 4 Class" and a two-hour Management Seminar, for owners, agents, and managers of licensed establishments. This training covers legal essentials, risk assessment of business practices, Arizona Liquor Law, liability, and problem situation procedures, and is mandated by the Department of Liquor Licenses and Control for new owners, agents, and managers.
- Management-Level Liquor Law Training Liquor Law Compliance TrainingOffers management-level training, including an "In-Person Management Title 4 Class" and a two-hour Management Seminar, for owners, agents, and managers of licensed establishments. This training focuses on legal essentials, risk assessment of business practices, Arizona Liquor Law, liability, and problem situation procedures, and is mandated by the Department of Liquor Licenses and Control for new owners, agents, and managers.
- Off-Premise Alcohol Sales Training Liquor Law Compliance TrainingOffers a two-hour "Off-Sale" class for cashiers and clerks selling packaged alcohol for off-premises consumption, focusing on relevant laws and identifying potential underage purchases.
- Off-Premise Alcohol Sales Training Liquor Law Compliance TrainingOffers a two-hour "Off-Sale" class for cashiers and clerks selling packaged alcohol for off-premises consumption. This training focuses on package liquor sales, relevant laws, and identifying potential underage purchases, and has been provided to staff at businesses like Walgreens.
- Off-Premise Liquor Law Training for Cashiers and Clerks Liquor Law Compliance TrainingOffers a two-hour "Off-Sale" class for cashiers and clerks involved in selling packaged alcohol for off-premises consumption. This training focuses on package liquor sales, relevant laws, and identifying potential underage purchases.
- On-Premise Alcohol Server and Bartender Training Liquor Law Compliance TrainingProvides Title 4 approved liquor law training, including a three-hour "Basic Title 4 Class" and a four-hour "On-Sale" class, for servers and bartenders in establishments where liquor is sold and consumed on-premises. This training covers Arizona Liquor Law, liability concerns, and problem situation procedures, and has trained over 350,000 individuals in Arizona.
- On-Premise Alcohol Server and Bartender Training Liquor Law Compliance TrainingProvides Title 4 approved liquor law training for servers and bartenders in on-sale licensed establishments (restaurants, bars, clubs, hotels) across Arizona. This includes a three-hour "Basic Title 4 Class" covering Arizona Liquor Law, liability, and problem situation procedures, and a four-hour "On-Sale" class.
- On-Premise Liquor Law Training for Servers and Bartenders Liquor Law Compliance TrainingProvides Title 4 approved liquor law training, including a three-hour "Basic Title 4 Class" and a four-hour "On-Sale" class, for servers and bartenders in establishments where liquor is sold and consumed on-premises. This training covers Arizona Liquor Law, liability concerns, and problem situation procedures.
- Online Liquor Law Training Courses Professional Certification Support ProgramsOffers self-taught online courses for Title 4 training, including Basic On and Off Sale, Management On and Off Sale, and Spanish versions of both.
- Online Title 4 Training Courses Professional Certification Support ProgramsOffers self-taught online courses for Title 4 training, including Basic On and Off Sale, Management On and Off Sale, and Spanish versions of both.
- Online Title 4 Training Courses Professional Certification Support ProgramsOffers self-taught online courses for Title 4 training, including Basic On and Off Sale, Management On and Off Sale, and Spanish versions of both, providing flexible learning options.
capacity building · 1
- Liquor Law Training Program Administration Liquor Law Compliance TrainingAdministers a comprehensive liquor law training program, having trained over 350,000 individuals in Arizona through a network of 7 certified trainers. The program offers certificate programs that may reduce DLLC-issued fines by up to 50% for participating licensed establishments and informs businesses about changes to liquor laws.
strategies · 16
how they think
Theories of action extracted from this org's own source material. Click any to see the full field of orgs running the same approach.
- Certified Instructor-Led Training certified_instructor_trainingThe organization employs instructors certified in TIPS (Training for Intervention Procedures) to deliver its training, ensuring high-quality and recognized expertise in responsible alcohol service.
- Customized Training Programs customized_trainingThe organization tailors its training programs to meet the specific needs and circumstances of individual liquor licensees and businesses, addressing unique requirements and specialized situations within the industry.
- Customized and client-centered training design customized instructional design,relationship_buildingOffers tailored training programs that address the specific, unique, or specialized needs of liquor licensees, using customized instructional design and relationship-building principles to enhance client success and trust.
- Engagement-focused delivery modalities interactive in-person instruction,mandatory virtual participationUses interactive in-person instruction for first-time participants and mandates active virtual participation with camera and microphone enabled to ensure engagement, attendance, and effective learning across delivery formats.
- Flexible Enrollment and Customer Support flexible_enrollmentThe organization offers flexible enrollment management, including options for class transfers, refunds, or product replacements, to accommodate participants' needs and ensure a positive customer experience.
- Flexible enrollment and customer support flexible enrollment and customer supportSupports participant access and satisfaction by allowing class transfers, refunds, and product replacements, accommodating individual and business needs.
- Interactive and Engaging Instruction interactive_instructionThe organization utilizes interactive instructional methods, including mandatory virtual participation with camera and microphone for online sessions and in-person instruction for first-time participants, to enhance engagement and understanding.
- Management-level risk assessment education risk assessment educationEquips managers with knowledge of legal essentials and risk assessment practices to identify and avoid high-risk business behaviors that could lead to citations or operational pitfalls.
- Prerequisite-based tiered training pathway prerequisite-based training pathwayThe organization requires participants to complete a foundational course in liquor law before advancing to management-level training, ensuring a progressive build-up of knowledge and compliance readiness.
- Promoting Responsible Alcohol Service through Standardized Training responsible_alcohol_service_trainingThe organization provides professional, standardized liquor law training to foster responsible sale and service of alcohol, aiming to ensure compliance with Arizona liquor laws and best practices in beverage service.
- Relationship Building and Client Success Focus relationship_buildingThe organization integrates principles from Dale Carnegie Leadership Training to build trusted partnerships and focus on client success within its training programs, aiming to foster strong relationships and positive outcomes for participants.
- Relationship Building and Client Success Focus relationship_buildingThe organization incorporates principles from Dale Carnegie Leadership Training to build trusted partnerships and focus on client success within its training programs.
- Responsible alcohol service and compliance training responsible alcohol service training,compliance_and_best_practicesDelivers standardized, professional training grounded in TIPS certification and a comprehensive understanding of Arizona liquor laws to promote responsible alcohol service, ensure regulatory compliance, and prevent citations.
- Risk Assessment and Legal Essentials Education risk_assessment_educationThe organization educates management on legal essentials and risk assessment to help them identify and avoid business practices that could lead to pitfalls and citations, thereby promoting compliance and minimizing legal risks.
- Risk Assessment and Legal Essentials Education risk_assessment_educationThe organization educates management on legal essentials and risk assessment to equip them with the knowledge to identify and avoid business practices that could lead to legal pitfalls and citations.
- Tiered and Prerequisite-Based Training Pathway tiered_trainingThe organization structures its training programs with prerequisites, requiring completion of basic liquor law training before advancing to management-level courses. This ensures a foundational understanding before more complex topics are introduced.
named programs · 7
what they call their work
Customized Instructional Programs
Tailored training for businesses with unique or specialized staff education needs within the liquor industry. Designed and implemented by ABC based on specific client requirements.
In-House Seminars
Customized training delivered at a licensee’s establishment. ABC instructors tailor Basic or Management classes to the specific needs and circumstances of the business.
Management Seminars
Two-hour mandated class for new owners, agents, and managers. Covers legal essentials and risk assessment to avoid citations. Requires completion of the Basic Class as a prerequisite.
Off-Sale Basic Training
Two-hour class for employees at convenience stores, grocery stores, and liquor stores selling alcohol for off-premise consumption. Focuses on package liquor sales, legal requirements, and identifying underage buyers.
On-Sale Basic Training
Three- to four-hour class for employees at restaurants, bars, clubs, and hotels where alcohol is consumed on-site. Covers Arizona Liquor Law (ARS Title 4), liability, and procedures for handling problem situations. Required for certification.
Online Training
Self-paced online courses available in English and Spanish for both Basic and Management Title 4 training. Must be completed within two weeks of purchase to receive certification.
Wholesaler Information Program
Two-hour session for beverage alcohol wholesalers covering current laws, competitive practices, advertising, and special events. Conducted at the wholesaler’s facility anywhere in Arizona.
relationships · 15
who they work with
- AZ Department of Liquor Licenses and Control Partner — Instructors have experience with the AZ Department of Liquor Licenses and Control, including a former Assistant Director.
- Arizona Beverage Partner — Instructor Robert Anderson spent 25 years with Arizona Beverage as Director of Sales, Marketing and Public Relations.
- Arizona Business Council for Alcohol Education Partner — Operates under the name Arizona Business Council for Alcohol Education and provides alcohol education classes.
- Arizona Department of Liquor Licenses and Control Government — Approved provider of liquor law training; certificate programs recognized by DLLC.
- Castle Leisure Group Scotland Partner — Instructor Robert Anderson spent 15 years with Castle Leisure Group Scotland as a restaurateur.
- Department of Liquor Licenses and Control Government — Mandates the Management Seminars for new owners, agents, and managers.
- Hensley Beverage Company Partner — Instructor Jerry (Jake) Jacobsen had a 42-year career with wholesale/distributor Hensley Beverage Company, holding various positions including national account manager.
- Hilton Hotels Corporation Partner — Relies on BCAE for all training needs and requires staff to complete BCAE classes.
- Levy Restaurants Partner — Instructor Rebecca Church served as Business Manager for Levy Restaurants at Desert Diamond Arena.
- Macayo’s Mexican Kitchen Partner — Partnered for many years to stay informed on liquor law changes and ensure responsible alcohol service.
- Oak View Group Partner — Instructor Rebecca Church joined Oak View Group at Footprint Center as Concessions Manager and Premium Suites Manager.
- Phoenix Sky Harbor Partner — Relies on BCAE to stay up-to-date and for training designed for their fast-paced business.
- Prescott Brewing Company Partner — Coordinated on-site BASIC liquor training for their alcohol-service staff.
- The Compound Grill Partner — Provided classes that clarified questions for their staff.
- Walgreens Partner — Provided staff training.